Hiver Features
What are the features of Hiver?
Productivity Tools
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Integrations
- Tagging System
Analytics
- Trends
- Performance Tracking
- Email Tracking
Sorting & Filtering
- Attachment Search
- Tags
Integrations
- Gmail Integration
Time Management
- Unified Inbox
- Email Automation
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Hiver Categories on G2
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Platform
Mobile User Support | Based on 128 Hiver reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 76% (Based on 128 reviews) | |
Customization | As reported in 113 Hiver reviews. Allows users to customize chat colors, text, logos, and branding. | 81% (Based on 113 reviews) | |
User, Role, and Access Management | Based on 167 Hiver reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 90% (Based on 167 reviews) | |
Integration | Based on 127 Hiver reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality | 84% (Based on 127 reviews) | |
Reporting | Based on 144 Hiver reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress | 84% (Based on 144 reviews) | |
Dashboards | Based on 159 Hiver reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance | 85% (Based on 159 reviews) |
Ticket and Case Management
Ticket Creation User Experience | Based on 167 Hiver reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket | 89% (Based on 167 reviews) | |
Ticket Response User Experience | Based on 170 Hiver reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response | 88% (Based on 170 reviews) | |
Workflow | Based on 176 Hiver reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions | 88% (Based on 176 reviews) | |
Automated Response | Based on 161 Hiver reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply | 87% (Based on 161 reviews) | |
SLA Management | See feature definition | Based on 135 Hiver reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs) | 84% (Based on 135 reviews) |
Attachments/Screencasts | Based on 148 Hiver reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions | 85% (Based on 148 reviews) | |
Ticket Collaboration | Based on 162 Hiver reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives | 89% (Based on 162 reviews) | |
Customer/Contact Database | As reported in 69 Hiver reviews. Central repository for account and contact information | 84% (Based on 69 reviews) |
Communication Channels
Customer Portal | Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents This feature was mentioned in 118 Hiver reviews. | 84% (Based on 118 reviews) | |
Email to Case | Based on 174 Hiver reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | 91% (Based on 174 reviews) | |
Live Chat Support | Based on 147 Hiver reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live | 86% (Based on 147 reviews) | |
Social Media Integration | Based on 67 Hiver reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | 77% (Based on 67 reviews) | |
Voice | Make and receive calls directly in the application. Track and record calls for analysis. This feature was mentioned in 62 Hiver reviews. | 77% (Based on 62 reviews) |
Channels
Multi-Channel Coverage | Software incorporates multiple digital communications channels. 104 reviewers of Hiver have provided feedback on this feature. | 79% (Based on 104 reviews) | |
Open Listening | Allows incorporation of inbound contacts from non-marketing channels. This feature was mentioned in 99 Hiver reviews. | 77% (Based on 99 reviews) | |
Physical Media | As reported in 99 Hiver reviews. Includes physical media (mail, flyers, billboards, etc.) in the channels mix. | 68% (Based on 99 reviews) |
Design
Communications Strategy Development | Based on 98 Hiver reviews. Allows planning and deployment of an overall communications strategy. | 79% (Based on 98 reviews) | |
Create Content | As reported in 99 Hiver reviews. Includes or integrates with content creation apps. | 74% (Based on 99 reviews) | |
Personalization | Based on 100 Hiver reviews. Outbound communications are segmented and personalized. | 81% (Based on 100 reviews) | |
Inbound Identification | As reported in 100 Hiver reviews. Inbound contacts are identified and handled based on history. | 83% (Based on 100 reviews) | |
Regulatory Compliance | Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 97 Hiver reviews. | 78% (Based on 97 reviews) |
Productivity Tools
Notes | As reported in 499 Hiver reviews. Allows users to leave notes or comments on emails or relevant cases. | 90% (Based on 499 reviews) | |
Internal Discussion | Provides a dedicated space or a thread feature that allows for long-form discussion. This feature was mentioned in 471 Hiver reviews. | 88% (Based on 471 reviews) | |
Assignments and Tasks | Offer in-application assignment and task tracking functionality. 501 reviewers of Hiver have provided feedback on this feature. | 92% (Based on 501 reviews) | |
Workflows | As reported in 430 Hiver reviews. Allows users to create and follow predetermined workflows attached to actions. | 87% (Based on 430 reviews) | |
Templates | Allows users to create canned answers or templates for email responses. 457 reviewers of Hiver have provided feedback on this feature. | 88% (Based on 457 reviews) | |
Integrations | Integrates without outside software to provide additional functionality or pull information. 376 reviewers of Hiver have provided feedback on this feature. | 82% (Based on 376 reviews) | |
Tagging System | Based on 485 Hiver reviews. Provides a tagging system to allow users to sort emails by relevant subject. | 91% (Based on 485 reviews) |
Analytics
Trends | Analyzes trends in email content and resolution. This feature was mentioned in 358 Hiver reviews. | 80% (Based on 358 reviews) | |
Performance Tracking | Tracks performance and productivity of users inside the application. 389 reviewers of Hiver have provided feedback on this feature. | 83% (Based on 389 reviews) | |
Email Tracking | Based on 427 Hiver reviews. Tracks email analytics like emails opened, how long the email was opened for, etc. | 89% (Based on 427 reviews) |
Sorting & Filtering
Attachment Search | Enables users to search for specific email attachments. This feature was mentioned in 273 Hiver reviews. | 81% (Based on 273 reviews) | |
Tags | Allows users to create and assign custom tags to emails. 312 reviewers of Hiver have provided feedback on this feature. | 88% (Based on 312 reviews) | |
AI Sorting | As reported in 256 Hiver reviews. Automatically sorts mail into untuitive categories and/or folders. | 75% (Based on 256 reviews) | |
Predefined Rules | Allows users to set up predefined rules to automatically sort incoming mail. This feature was mentioned in 273 Hiver reviews. | 80% (Based on 273 reviews) |
Integrations
Microsoft Outlook Integration | Based on 212 Hiver reviews. This software integrates with Microsoft Outlook. | 68% (Based on 212 reviews) | |
Gmail Integration | Based on 322 Hiver reviews. This software integrates with Gmail. | 93% (Based on 322 reviews) | |
Apple Calendar Integration | Based on 210 Hiver reviews. This software integrates with Apple Calendar. | 72% (Based on 210 reviews) |
Time Management
Unified Inbox | Based on 280 Hiver reviews. Provide a unified inbox to manage multiple accounts at once. | 86% (Based on 280 reviews) | |
Email Automation | As reported in 274 Hiver reviews. Provide the ability to automatically send recurring emails. | 85% (Based on 274 reviews) | |
Snooze | Provide a feature to snooze, or defer, non-urgent emails. This feature was mentioned in 242 Hiver reviews. | 80% (Based on 242 reviews) |
