Zendesk for Customer Service Pricing Overview

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Start your free trial of the leading AI-powered customer experience platform chosen by 100,000+ users. Whether you’re a small business looking to streamline customer service tickets or an enterprise-grade business that needs support software designed to scale as you grow, Zendesk is your solution.

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Deals

$0 for 14 days

$19 per agent/month

100% Off

Support Only (Team)

$19.00

1 user per month billed annually

Integrated customer support

Support Only (Pro)

$55.00

1 user per month billed annually

Integrated customer support

Support Only (Enterprise)

$115.00

1 user per month billed annually

Suite Team

$55.00

1 user per month billed annually

Get the fundamentals right. Deliver support across any channel, all from one place.

Industry-leading ticketing system

Messaging across web, mobile and social

Email, voice, SMS, and live chat support

Help center - SINGLE

Easy-to-set up automations & workflows

AI-powered automated answers - UP TO 50

Unified agent workspace

Out-of-the-box reporting and analytics

Data and file storage - STANDARD

1,000+ apps and integrations - PREBUILT

Robust APIs - STANDARD RATE LIMIT

Online, email, and phone support from the Zendesk team

Onboarding and adoption guidance

Suite Growth

$89.00

1 user per month billed annually

Go further with a little extra help. Tap into self-service and more automations.

Suite Pro

$115.00

1 user per month billed annually

Work even better together. Get deeper collaboration, routing, and analytics.

Suite Enterprise

$169.00

1 user per month billed annually

All the core elements needed for excellent customer support.

Custom team roles and permissions

Advanced knowledge management

Customizable agent workspaces

Customizable branding for web conversations

Light access licenses - UP TO 1000

Live data and external dashboard sharing

Live agent activity dashboard - Customizable, agent capacity, plus live agent status drill-in

Sandbox environment for change management

Robust APIs - ENTERPRISE RATE LIMIT

AI-powered triage and conversation insights - RETAIL ONLY

Pricing plans for teams of all sizes.

Want to try it out first? No problem. Sign up for your free trial of Support, which starts with the Professional tier features. Try any of Support add-ons such as Guide (knowledge base), Chat (live chat), and Talk (call center) from your Support Trial.

Zendesk for Customer Service has 7 pricing editions, from $19 to $169. A free trial of Zendesk for Customer Service is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Zendesk for Customer Service is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zendesk for Customer Service must be conducted with the seller.

Pricing information was last updated on October 10, 2024

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Zendesk for Customer Service Pricing Reviews

(2)

Kim F.

Content Manager

Small-Business (50 or fewer emp.)

9/26/2021

"Very solid and easy to use support service"

5/5

What do you like best about Zendesk for Customer Service?

Ease of viewing and responding to tickets. Ease of collaborating with teammates who are not agents.

As an administrator of the account, I also love the plan management screen that shows pricing changes for add-ons and upgrades - it makes it very easy to calculate add-on charges and features. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

The integration with monday.com does not fulfill all our needs. It only pushes a new ticket through and doesn't allow us to see any comments updates over time. I wish that it would integrate so that when viewing a ticket in zendesk, we could link to a Monday.com item to update our customer records.

Also, at times, it's a challenge to find information that answers my questions in the help articles. They are really good articles, but I sometimes feel like it's a bit hard to find just the right one. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

We are now able to manage our customer inquiries in one, safe place and track history of interactions and store information about the customer. Since upgrading to the Suite plan, we can collaborate with our tech team who are not agents much easier (using Light Agents) and have email conversations with other relevant people and track the conversation right in the ticket (Side Conversations). We also use the text message ability when needing text confirmations from customers for certain actions. Review collected by and hosted on G2.com.

Les M.

President Mid West Division

Small-Business (50 or fewer emp.)

9/15/2023

"Cheap but not customizable"

0/5

What do you like best about Zendesk for Customer Service?

It was a very cheap and quick support suite to set up. Their support was responsive. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

The customer facing portal was not customizable at all. It classed with our branding. Review collected by and hosted on G2.com.

Response from Zendesk Sam of Zendesk for Customer Service

edit

We love hearing your thoughts and ideas, Les. Our team understands the convenience of having the option to customize your portal — to match the company’s branding. As a growing company, we always seek ways to improve our services. We’d like to take this as feedback. Also, our team would love to know more about how we can best help. You can contact us at the In-product messaging widget link: zdsk.co/zdhelp or How to Contact Zendesk Support Help Center article here: zdsk.co/ContactUs

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