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SOCi
SOCi
(2,794)
4.5 out of 5
SOCi
By SOCi
Get a quote
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Yext
Yext
(472)
4.4 out of 5
Yext
By Yext
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At a Glance
SOCi
SOCi
Star Rating
(2,794)4.5 out of 5
Market Segments
Small-Business (53.9% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about SOCi
Yext
Yext
Star Rating
(472)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Yext
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Yext excels in Content Management, particularly with its Content Repository rated at 8.5, allowing for efficient organization and retrieval of assets. In contrast, SOCi's Content Calendar received a lower score of 5.7, indicating potential challenges in managing content schedules effectively.
  • Reviewers mention that SOCi shines in Social Media Management, with features like Social Media Management rated at 9.0, which facilitates comprehensive oversight of social campaigns. Yext, however, has a lower rating in this area, with its Social Analytics feature rated at 7.1, suggesting it may not provide the same depth of insights.
  • G2 users highlight that Yext's Data Centralization capabilities are impressive, particularly with its Data Centralization - Insight Engines feature scoring a remarkable 9.7. SOCi, while strong, scored lower in this area, indicating that Yext may offer a more robust solution for users needing centralized data management.
  • Users on G2 report that SOCi's Customer Support is highly rated, with a score of 8.9 for Quality of Support, which reviewers say translates to responsive and helpful assistance. Yext's support, while decent at 8.6, may not match the level of service provided by SOCi.
  • Reviewers mention that Yext's Analytics features, particularly Web Analytics rated at 8.5, provide valuable insights into user behavior. SOCi's Campaign Tracking feature, however, received a lower score of 7.1, indicating it may not offer the same level of detail for tracking campaign performance.
  • Users say that Yext's Integrations are robust, with a score of 8.7 for Integrations, allowing seamless connectivity with various platforms. SOCi, while still functional, scored lower at 8.3, suggesting that Yext may provide a more flexible and comprehensive integration experience.
Featured Products
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Pricing
Entry-Level Pricing
SOCi
No pricing available
Yext
No pricing available
Free Trial
SOCi
No trial information available
Yext
Free Trial is available
Ratings
Meets Requirements
8.9
2,400
8.9
335
Ease of Use
8.8
2,492
8.6
342
Ease of Setup
8.7
1,422
8.3
212
Ease of Admin
8.9
1,007
8.5
212
Quality of Support
8.9
1,986
8.6
339
Has the product been a good partner in doing business?
9.0
998
8.7
214
Product Direction (% positive)
8.8
2,410
8.3
310
Features by Category
Web Content ManagementHide 21 FeaturesShow 21 Features
Not enough data
8.4
581
Content
Not enough data
8.4
28
Not enough data
8.0
28
Not enough data
7.7
22
Not enough data
7.8
20
Not enough data
8.4
22
Not enough data
8.5
24
Not enough data
8.6
31
Not enough data
8.8
29
Not enough data
8.5
24
Design
Not enough data
8.0
24
Not enough data
7.7
21
Not enough data
8.5
23
Not enough data
8.1
27
Platform
Not enough data
8.4
28
Not enough data
8.6
35
Not enough data
8.4
31
Not enough data
9.0
39
Not enough data
9.0
35
Not enough data
8.6
23
Not enough data
8.3
40
Not enough data
8.7
27
Social Media AnalyticsHide 11 FeaturesShow 11 Features
8.1
5,142
Not enough data
Social Analytics
7.7
519
Not enough data
8.2
554
Not enough data
8.5
568
Not enough data
7.9
484
Not enough data
Feature Not Available
Not enough data
7.8
487
Not enough data
8.2
489
Not enough data
Reports & Dashboards
8.2
534
Not enough data
8.3
536
Not enough data
8.4
529
Not enough data
7.9
442
Not enough data
Digital Experience Platforms (DXP)Hide 12 FeaturesShow 12 Features
Not enough data
7.8
131
Analytics
Not enough data
8.5
14
Not enough data
7.1
11
Not enough data
7.6
12
Not enough data
8.2
14
Not enough data
7.1
12
Not enough data
7.6
9
Content Management
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.2
10
Design & Development
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
8.3
13
Insight EnginesHide 11 FeaturesShow 11 Features
Not enough data
9.6
38
Content Management
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
9.5
7
Content Discovery
Not enough data
10.0
8
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
9.1
343
Administration
Not enough data
9.0
20
Not enough data
9.1
17
Not enough data
8.6
20
Knowledge Management
Not enough data
9.6
26
Not enough data
8.9
17
Not enough data
8.7
26
Compliance
Not enough data
9.3
17
Not enough data
9.2
15
Not enough data
9.2
16
Not enough data
9.3
15
Customer Support
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.8
8
Data Security
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
9.5
17
Not enough data
9.2
11
Administration
Not enough data
8.7
17
Not enough data
9.3
23
Not enough data
9.3
22
Generative AI
Not enough data
Not enough data
Store LocatorHide 9 FeaturesShow 9 Features
8.0
887
9.1
383
Business Tools
8.0
96
9.3
55
7.5
90
9.4
27
7.4
88
8.7
25
7.8
100
8.8
45
8.0
101
8.7
30
Customer Tools
8.6
109
9.5
64
8.3
101
9.4
50
8.0
102
9.3
39
8.1
100
8.8
48
Personalization EnginesHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local Listing ManagementHide 6 FeaturesShow 6 Features
8.4
2,952
9.0
734
Listing Management
8.2
484
9.3
122
|
Verified
8.3
477
9.2
105
|
Verified
8.1
472
8.9
126
|
Verified
8.5
491
9.0
124
|
Verified
Performance
8.5
509
8.9
130
|
Verified
8.5
519
8.9
127
|
Verified
Knowledge BaseHide 16 FeaturesShow 16 Features
Not enough data
8.9
464
Knowledge Pages
Not enough data
8.9
35
Not enough data
9.0
27
Not enough data
9.0
26
Not enough data
8.6
22
Not enough data
8.9
18
Not enough data
8.9
31
Not enough data
8.9
28
Knowledge Dissemination
Not enough data
9.0
37
Not enough data
9.4
34
Not enough data
9.1
38
Not enough data
9.1
35
Not enough data
8.5
31
Not enough data
9.1
15
Not enough data
8.8
30
Not enough data
8.9
26
Not enough data
8.8
31
Local SEOHide 6 FeaturesShow 6 Features
8.6
1,888
8.6
432
Local Search Optimization
8.2
300
8.4
64
8.5
313
9.3
80
|
Verified
8.5
319
9.1
83
|
Verified
8.7
312
8.8
70
|
Verified
8.8
319
7.3
50
|
Verified
8.6
325
8.7
85
|
Verified
Headless CMSHide 9 FeaturesShow 9 Features
Not enough data
7.7
5
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Development
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Social Media ManagementHide 13 FeaturesShow 13 Features
8.5
13,254
7.2
33
Content & Collaboration
8.9
1104
5.7
5
8.4
1074
Not enough data
8.2
952
Not enough data
8.3
972
Not enough data
8.6
1019
8.1
7
8.4
1013
Not enough data
Social Management
8.6
1156
7.1
7
9.0
1185
7.5
8
8.3
1088
Not enough data
8.6
1148
7.8
6
8.2
1003
Not enough data
8.4
993
Not enough data
8.2
547
Not enough data
Enterprise Search SoftwareHide 11 FeaturesShow 11 Features
Not enough data
8.8
101
Compatibility
Not enough data
9.0
10
Not enough data
8.9
9
Not enough data
8.5
8
Search Queries
Not enough data
8.7
10
Not enough data
9.4
9
Not enough data
9.1
9
Not enough data
9.0
5
Not enough data
9.3
10
Functionality
Not enough data
8.0
9
Not enough data
8.9
12
Not enough data
8.2
10
Social Media AdvertisingHide 28 FeaturesShow 28 Features
8.5
18,607
Not enough data
Platform Interoperability
8.3
714
Not enough data
Social Functionality
8.9
904
Not enough data
Campaign Management
8.7
850
Not enough data
Feature Not Available
Not enough data
8.6
858
Not enough data
8.4
814
Not enough data
8.5
816
Not enough data
8.8
811
Not enough data
8.5
780
Not enough data
Feature Not Available
Not enough data
8.3
755
Not enough data
8.5
800
Not enough data
8.5
770
Not enough data
8.1
744
Not enough data
8.4
753
Not enough data
Targeting
8.5
853
Not enough data
Feature Not Available
Not enough data
8.3
784
Not enough data
8.4
798
Not enough data
Platform
8.3
782
Not enough data
8.4
815
Not enough data
8.7
859
Not enough data
8.8
874
Not enough data
8.6
798
Not enough data
8.5
844
Not enough data
8.7
831
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
E-Commerce SearchHide 12 FeaturesShow 12 Features
Not enough data
8.7
125
ChatbotsHide 14 FeaturesShow 14 Features
8.2
411
Not enough data
Responses
8.2
58
Not enough data
Feature Not Available
Not enough data
8.1
49
Not enough data
8.5
52
Not enough data
Feature Not Available
Not enough data
Platform
7.8
46
Not enough data
8.3
50
Not enough data
8.2
50
Not enough data
8.3
51
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
55
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Landing Page BuildersHide 12 FeaturesShow 12 Features
Not enough data
8.4
144
Page Customization
Not enough data
8.6
17
Not enough data
8.2
14
Not enough data
8.8
16
Not enough data
8.7
15
Page Optimization
Not enough data
7.4
9
Not enough data
8.7
14
Not enough data
8.8
16
Not enough data
8.6
16
Integrations
Not enough data
8.1
9
Not enough data
7.9
7
Not enough data
8.6
11
Generative AI
Not enough data
Feature Not Available
SurveyHide 12 FeaturesShow 12 Features
8.6
1,114
Not enough data
Survey Management
8.6
115
Not enough data
8.6
117
Not enough data
8.6
113
Not enough data
8.5
113
Not enough data
Survey Customization
8.6
108
Not enough data
8.7
107
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Insights
8.9
110
Not enough data
8.5
110
Not enough data
8.7
110
Not enough data
8.6
111
Not enough data
Customer Self-ServiceHide 10 FeaturesShow 10 Features
Not enough data
8.6
142
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.8
22
Not enough data
8.6
16
Not enough data
8.5
14
Not enough data
7.8
13
Not enough data
8.7
13
Self-Service Platform
Not enough data
8.8
20
Not enough data
9.1
17
Not enough data
8.5
12
Not enough data
8.8
15
Online Reputation ManagementHide 12 FeaturesShow 12 Features
8.5
7,010
8.0
666
Consumer Intelligence
8.7
722
|
Verified
8.6
81
8.3
696
|
Verified
7.7
79
|
Verified
8.5
719
|
Verified
8.0
81
|
Verified
Reporting
Feature Not Available
7.3
34
8.3
676
|
Verified
8.3
61
|
Verified
8.8
768
|
Verified
8.8
99
|
Verified
Media Monitoring
8.9
761
|
Verified
7.8
62
9.0
775
7.6
46
8.6
706
|
Verified
8.0
47
In-House Management
Feature Not Available
7.3
31
8.3
667
|
Verified
8.3
45
|
Verified
Generative AI
8.1
520
Not enough data
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local MarketingHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SOCi
SOCi
Yext
Yext
Unique Categories
SOCi
Yext
Reviews
Reviewers' Company Size
SOCi
SOCi
Small-Business(50 or fewer emp.)
53.9%
Mid-Market(51-1000 emp.)
29.3%
Enterprise(> 1000 emp.)
16.8%
Yext
Yext
Small-Business(50 or fewer emp.)
22.4%
Mid-Market(51-1000 emp.)
35.7%
Enterprise(> 1000 emp.)
41.9%
Reviewers' Industry
SOCi
SOCi
Real Estate
23.8%
Marketing and Advertising
7.2%
Health, Wellness and Fitness
6.5%
Retail
5.8%
Leisure, Travel & Tourism
4.9%
Other
51.7%
Yext
Yext
Hospital & Health Care
14.3%
Marketing and Advertising
11.4%
Financial Services
9.9%
Retail
9.2%
Restaurants
6.1%
Other
49.1%
Most Helpful Reviews
SOCi
SOCi
Most Helpful Favorable Review
Verified User
G
Verified User in Hospitality

Love that soci schedules my social media posts and auto generates responses to reviews.

Most Helpful Critical Review
Verified User
G
Verified User in Health, Wellness and Fitness

It's a little busy and I believe could be a simpler home screen.

Yext
Yext
Most Helpful Favorable Review
Verified User in Education Management
GE
Verified User in Education Management

Yext makes it easy to disseminate business info out to many different platforms at once.

Most Helpful Critical Review
Verified User
G
Verified User in Marketing and Advertising

SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...

Alternatives
SOCi
SOCi Alternatives
Birdeye
Birdeye
Add Birdeye
Reputation
Reputation
Add Reputation
Chatmeter
Chatmeter
Add Chatmeter
Uberall
Uberall
Add Uberall
Yext
Yext Alternatives
Chatmeter
Chatmeter
Add Chatmeter
Synup
Synup
Add Synup
Birdeye
Birdeye
Add Birdeye
Reputation
Reputation
Add Reputation
Discussions
SOCi
SOCi Discussions
I need step by step quidance
3 comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 comment
Amanda C.
AC
Hi Fei, Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
See all discussions
Yext
Yext Discussions
Is YEXT worth the cost?
4 comments
Dan M.
DM
Absolutely not. It's provided negative value to us. Worst product and customer support of any company I've ever worked with.Read more
What does Yext do?
3 comments
RM
Yext is a data management tool that is designed to keep track of your business’ location-related information on multiple directories. The software allows you...Read more
What is YEXT used for?
2 comments
TW
Yext is used for submitting your businesses' information to all of the most important publishers and directories online. Yext makes it easy to manage your...Read more
See all discussions
Ask SOCi a QuestionContact SOCi
Ask Yext a QuestionContact Yext

Spotlight Categories

Add Product
SOCi
SOCi
Get a quote
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Yext
Yext
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