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- SecureLink Customer Connect-vs-TeamViewer
Compare SecureLink Customer Connect and TeamViewer 
At a Glance
Market Segments
Enterprise (53.1% of reviews)
Small-Business (41.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
SecureLink Customer Connect
Star Rating
(32)4.4 out of 5
Market Segments
Enterprise (53.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SecureLink Customer ConnectTeamViewer
Star Rating
(3,367)4.5 out of 5
Market Segments
Small-Business (41.9% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Remote Access with a score of 9.8, making it a preferred choice for those needing seamless connectivity. In contrast, SecureLink Customer Connect, while still strong, has a lower score of 9.4 in this area, indicating it may not be as robust for remote access needs.
- Reviewers mention that TeamViewer's Multi-OS Support is rated at 9.5, allowing users to connect across various operating systems effortlessly. SecureLink Customer Connect, however, has a slightly lower rating of 9.2, which may limit flexibility for users operating in diverse environments.
- G2 users highlight TeamViewer's superior Quality of Support with a score of 8.6, but reviewers note that SecureLink Customer Connect shines here with a higher score of 9.3, indicating a more responsive and helpful support team.
- Users on G2 report that TeamViewer's Ease of Use is rated at 9.1, making it user-friendly for beginners. In comparison, SecureLink Customer Connect has a slightly lower score of 8.9, suggesting that it may have a steeper learning curve for new users.
- Reviewers mention that TeamViewer's Session Recording feature is rated at 9.0, which is beneficial for users needing to review past sessions. SecureLink Customer Connect, however, has a lower score of 8.6, indicating it may not be as effective for users who prioritize this functionality.
- Users say that TeamViewer's File Sharing capabilities are rated at 9.1, providing a reliable way to share documents during sessions. SecureLink Customer Connect, while still functional, has a lower score of 8.9, which may affect users who frequently share files in their workflows.
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Pricing
Entry-Level Pricing
SecureLink Customer Connect
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
SecureLink Customer Connect
No trial information availableTeamViewer
Free Trial is available
Ratings
Meets Requirements
9.4
29
9.1
2,780
Ease of Use
8.9
28
9.1
2,796
Ease of Setup
9.2
17
9.0
713
Ease of Admin
8.9
19
8.9
635
Quality of Support
9.3
24
8.6
2,370
Has the product been a good partner in doing business?
9.2
17
8.6
592
Product Direction (% positive)
8.4
30
8.7
2,675
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
30
Not enough data
9.2
30
Not enough data
9.3
29
Monitoring and Management
Not enough data
9.2
29
Not enough data
9.4
29
Not enough data
9.0
30
Not enough data
9.4
30
Organization
Not enough data
9.3
29
Service Management
Not enough data
8.8
30
Not enough data
9.8
30
Not enough data
9.4
30
Presenter Tools
Not enough data
8.9
793
Not enough data
8.5
716
Not enough data
9.2
863
|
Verified
Not enough data
8.8
764
|
Verified
Conferencing Options
Not enough data
8.7
727
|
Verified
Not enough data
8.7
739
|
Verified
Not enough data
8.7
724
|
Verified
Application Tools
Not enough data
8.9
799
|
Verified
Not enough data
8.9
758
|
Verified
Not enough data
8.8
736
|
Verified
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.3
389
Not enough data
9.1
385
Not enough data
9.0
340
Not enough data
9.1
366
Not enough data
9.0
351
Not enough data
9.0
359
Maintenance
Not enough data
9.1
355
Not enough data
9.0
323
Communication
Not enough data
9.1
354
Feature Not Available
8.7
302
Feature Not Available
8.9
305
Feature Not Available
8.9
327
Security
Not enough data
9.1
319
9.7
5
9.1
324
Device Support
Feature Not Available
9.1
349
Not enough data
9.2
361
Not enough data
9.2
358
Performance
8.7
5
9.0
333
Administration
Not enough data
9.5
13
Not enough data
9.6
12
Not enough data
9.6
13
Security
Not enough data
9.6
12
Not enough data
9.4
11
Platform - Mobile Device Management (MDM)
Not enough data
8.4
18
Operating System
Not enough data
9.5
19
Not enough data
9.0
18
Not enough data
8.8
19
Management
Not enough data
8.8
19
Not enough data
8.5
19
Not enough data
8.8
17
Not enough data
8.3
17
Not enough data
8.8
19
Security
Not enough data
8.4
17
Not enough data
8.8
19
Analysis
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
1273
Not enough data
8.6
1184
Not enough data
8.6
1178
Not enough data
8.6
1167
Not enough data
8.7
1200
Not enough data
8.6
1274
Not enough data
8.9
1341
Platform
Not enough data
8.9
1291
Not enough data
8.7
1250
Not enough data
8.7
1217
Not enough data
9.1
1379
Security
Not enough data
8.6
1080
Not enough data
8.8
1222
Not enough data
8.7
1168
ServiceNow Apps
Not enough data
9.3
131
Not enough data
9.3
132
Categories
Categories
Shared Categories
SecureLink Customer Connect and TeamViewer are categorized as Remote Support
Unique Categories
SecureLink Customer Connect has no unique categories
Reviews
Reviewers' Company Size
SecureLink Customer Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
31.3%
Computer Software
18.8%
Medical Devices
9.4%
Legal Services
6.3%
Information Technology and Services
6.3%
Other
28.1%
Information Technology and Services
17.0%
Computer Software
10.4%
Marketing and Advertising
4.6%
Telecommunications
3.2%
Computer & Network Security
2.5%
Other
62.3%
Most Helpful Reviews
SecureLink Customer Connect
Most Helpful Favorable Review
Adam M.
Verified User in Computer Software
I love that SecureLink provides a solid product that has been adopted by so many of our customers, making it easy to provide remote access support.
Most Helpful Critical Review
Verified User in Information Technology and Services
Connection issue or gateway disconnection
TeamViewer
Most Helpful Favorable Review
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Most Helpful Critical Review
Verified User in Management Consulting
The biggest problem with TeamViewer is that when you are in the middle of a session, the connection is often cut off at any time, without any warning and with a good internet connection. This makes it virtually impossible to use TeamViewer for professional...
Adam M.
Verified User in Computer Software
I love that SecureLink provides a solid product that has been adopted by so many of our customers, making it easy to provide remote access support.
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Verified User in Information Technology and Services
Connection issue or gateway disconnection
Verified User in Management Consulting
The biggest problem with TeamViewer is that when you are in the middle of a session, the connection is often cut off at any time, without any warning and with a good internet connection. This makes it virtually impossible to use TeamViewer for professional...
Alternatives
Discussions
Can multiple technicians connect to the same customer at once with SecureLink?
2 comments
SS
Yes, this is a heavily used feature at our company.Read more
What are the system requirements for the SecureLink server?
1 comment
Official Response from SecureLink Customer Connect
Minimum requirements are 3GB of ram and 20GB of disk space. Additional disk space will be required for High Definition audit storage.Read more
Can i access the mobile phone devices through remote desktop ?
5 comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
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