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SecureLink Customer Connect Reviews & Product Details

Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.

Seller

SecureLink

Discussions

SecureLink Customer Connect Community

Languages Supported

English

Overview by

Ellen Neveux

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

BeyondTrust Remote Support

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Matt A.

Network Engineer 3

Enterprise (> 1000 emp.)

5/2/2023

"Create Uniform access for Vendors into your environment."

4/5

What do you like best about SecureLink Customer Connect?

Ensuring secure access to systems only by approved means and by approved users. Since implementing SecureLink we have been able to reduce the ingress into our network by vendors considerably. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Onboarding new Vendors to the software is tough at times, but this is usually due more to human error than the software itself. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

We have removed all other vendor software for remote access. By migrating all of our vendors to the same software management becomes much simpler. In a company that regularly has 30-40 vendors needing access to systems that we physically house, allowing everyone to use their own is a security nightmare. Review collected by and hosted on G2.com.

Adam M.

Technical Support Engineer

Enterprise (> 1000 emp.)

2/15/2022

"Solve customer issues faster, easy install, secure access"

5/5

What do you like best about SecureLink Customer Connect?

I love that SecureLink provides a solid product that has been adopted by so many of our customers, making it easy to provide remote access support. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Re-sizing the remote access windows, can be difficult. Error messaging when failing to connect could be more descriptive. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

3/3/2021

"SecureLink - Access you need with Controls Clients need"

4.5/5

What do you like best about SecureLink Customer Connect?

SecureLink works on multiple platforms, with multiple protocols and allows us to access our clients systems but gives the client the control they need and the ability to run reports on our access. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

At times the interface can slow things down but they have been working on improvements to fix this Review collected by and hosted on G2.com.

Response from Chelsea Wells of SecureLink Customer Connect

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Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Venkatesh E.

MCS Specialist

Mid-Market (51-1000 emp.)

4/4/2018

"working with securelink is great"

5/5

What do you like best about SecureLink Customer Connect?

Managing all the servers at one place with ease. Without memorizing all the IP addresses and host names. It is the best way to connect to all my servers without any security breach.

All servers are isolated from another servers.

Easy access and searching options which includes dynamic search option.

Review of active sessions and history of user activity in detail including session duration. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Reconnecting to all the sessions when network down. Resizing full screen resolution.

There is a problem with recent update on secure link. It was least expected.

It is creating different subnet for each server on same set/client. For eg. for same client it is creating loop back IP's as 172.29.58.12 and for second server it is 172.52.56.13. Which is why it is taking lot of time to create multiple loop back IP's with multiple subnets.

It is very annoying because it is taking lot of time to connect to multiple clients at the same time.

Earlier I used to connect on avg. of 7 to 8 different set of servers. Now with 3 set of connections it hangs and will not give any control to disconnect previous or running sessions. It is causing performance issues. I hope it can be fixed with upcoming or next update. Earlier it was not there, request the team to fix this issue. Rest all working fine as smooth.

For support it is difficult to reach support team. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

12/14/2021

"Director of IT"

5/5

What do you like best about SecureLink Customer Connect?

Easy to connect with a support agent. Able to resolve issue. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Orange Desktop Sharing and Remote Desktop Protocol features Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

3/30/2021

"It is easier for us to get connect to client's environment through Secure link."

5/5

What do you like best about SecureLink Customer Connect?

The best thing is we can get connect to client's environment even in after hours is big help. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Sometimes we get issue while getting connect. Review collected by and hosted on G2.com.

Response from Chelsea Wells of SecureLink Customer Connect

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Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

3/30/2021

"Securelink in the Cloud"

4.5/5

What do you like best about SecureLink Customer Connect?

One stop shop for all of our hosted clients. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Long load times since latest upgrade to Securelink. Review collected by and hosted on G2.com.

Response from Chelsea Wells of SecureLink Customer Connect

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paul p.

Small-Business (50 or fewer emp.)

3/5/2020

"securelink for connecting to customers"

3/5

What do you like best about SecureLink Customer Connect?

one stop place to connect to customers. Easy for me to use Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

the connecting can be clunky at times. The customer is still requred to set things up on their end, which can be hard depending on their security policies Review collected by and hosted on G2.com.

Recommendations to others considering SecureLink Customer Connect:

I'm not sure about the competition or about what it takes to get this setup for customers, but we've been happy with this product so far. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

Simple to connect to customers and to view our software running on their system. Review collected by and hosted on G2.com.

Verified User in Legal Services

Mid-Market (51-1000 emp.)

4/23/2020

"Secure Link works well for managing vendors"

4.5/5

What do you like best about SecureLink Customer Connect?

The ability to group the technicians by the company the work for. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Expirations of passwords on secure link seem to pop up a ton for the help desk team. Review collected by and hosted on G2.com.

Recommendations to others considering SecureLink Customer Connect:

ITs a great tool for monitory a large amount of vendors with access to the network. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

We are solving the problem of having vendors making major changes to our infrastructure and no way of previously tracking these. Review collected by and hosted on G2.com.

harshendra a.

Interface analyst

Enterprise (> 1000 emp.)

4/11/2018

"One of the best remote support application in market"

4.5/5

What do you like best about SecureLink Customer Connect?

Accessing gatekeeper is easy. Security compliant and convenient to use. Less bugs and support is phenomenal . I can even use it from my personal computer so flexible enough application.It has also provided the control of turning ON/OFF of the gatekeepers for the clients by ensuring controlled across to the business. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

While connecting to multiple clients speed is an issue. Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon.Overall a satisfactory application . Review collected by and hosted on G2.com.

Recommendations to others considering SecureLink Customer Connect:

It is a great application to go for .For taking rdp it is one of the best in the market. i have been using it over an year its works flawlessly. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

i am working in healthcare domain and connect to various clients server using secure link .It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers.It is easy to connect and to keep a check on traffic and to check how many users are connected it has options to check. Review collected by and hosted on G2.com.