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- ScreenConnect-vs-Splashtop Remote Support
Compare ScreenConnect and Splashtop Remote Support 
At a Glance
Market Segments
Small-Business (66.2% of reviews)
Small-Business (64.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $34.00 1 Concurrent technician seat
ScreenConnect
Star Rating
(476)4.7 out of 5
Market Segments
Small-Business (66.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSplashtop Remote Support
Star Rating
(186)4.8 out of 5
Market Segments
Small-Business (64.6% of reviews)
Entry-Level Pricing
Starting at $34.00 1 Concurrent technician seat
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise ScreenConnect excels in "Multi-Monitor Support" with a score of 8.9, allowing technicians to manage multiple screens effectively during remote sessions, while Splashtop Remote Support shines in "Multi-Session Handling" with a score of 8.7, enabling users to handle several remote sessions simultaneously.
- Reviewers mention that ConnectWise ScreenConnect's "Session Recording" feature, rated at 9.1, is highly valued for training and compliance purposes, whereas Splashtop Remote Support's "Session Recording" is rated lower at 8.6, indicating a potential area for improvement.
- G2 users highlight that Splashtop Remote Support offers superior "Ease of Setup" with a score of 9.5, making it more user-friendly for new users, while ConnectWise ScreenConnect has a slightly lower score of 8.9, which may require more time for configuration.
- Users on G2 report that ConnectWise ScreenConnect provides robust "File Sharing" capabilities with a score of 9.3, which is essential for technicians needing to transfer files during support sessions, while Splashtop Remote Support's "File Sharing" feature is rated lower at 8.4, suggesting it may not be as efficient.
- Reviewers mention that ConnectWise ScreenConnect's "Quality of Support" is rated at 8.8, which some users find lacking compared to Splashtop Remote Support's impressive score of 9.5, indicating a more responsive and helpful support team.
- Users say that both products offer "Unattended Remote Access" with equal scores of 9.2, but Splashtop Remote Support is often praised for its seamless performance in this area, making it a preferred choice for users needing reliable access to unattended devices.
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Pricing
Entry-Level Pricing
ScreenConnect
No pricing availableSplashtop Remote Support
SOS Unlimited
Starting at $34.00
1 Concurrent technician seat
Support unlimited Windows, Mac, iOS and Android devices on demand. SOS Unlimited also includes unattended anytime access to 300 computers.
- Everything in SOS standard edition
- Unattended anytime access to an unlimited number of computers via streamer agent
Free Trial
ScreenConnect
Free Trial is available
Splashtop Remote Support
Free Trial is available
Ratings
Meets Requirements
9.3
394
9.6
149
Ease of Use
9.3
397
9.5
148
Ease of Setup
8.9
322
9.5
120
Ease of Admin
8.9
321
9.4
117
Quality of Support
8.8
337
9.5
119
Has the product been a good partner in doing business?
9.1
306
9.6
113
Product Direction (% positive)
8.7
390
9.3
138
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.9
11
Not enough data
Feature Not Available
Not enough data
9.8
15
Not enough data
9.0
12
Not enough data
Conferencing Options
8.5
10
Not enough data
7.6
9
Not enough data
Feature Not Available
Not enough data
Application Tools
8.5
9
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
37
9.3
32
9.3
36
8.4
29
9.1
33
8.6
27
9.2
39
9.2
30
9.1
38
8.7
25
8.9
39
9.2
31
Maintenance
9.5
39
9.0
26
8.8
28
8.3
19
Communication
8.9
36
8.9
26
8.4
23
6.6
16
Feature Not Available
5.0
15
8.6
30
7.5
18
Security
8.9
24
8.3
25
9.1
30
9.0
24
Device Support
8.4
33
9.2
25
8.9
34
9.2
25
9.0
33
9.1
25
Performance
8.4
31
7.8
19
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.5
11
Not enough data
Feature Not Available
Reporting
Not enough data
Not enough data
Not enough data
6.4
17
Not enough data
Feature Not Available
Access & Usability
Not enough data
9.0
33
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
92
Not enough data
8.7
84
Not enough data
8.5
86
Not enough data
8.8
74
Not enough data
9.0
77
Not enough data
9.2
103
Not enough data
Feature Not Available
Not enough data
Platform
9.0
94
Not enough data
7.8
78
Not enough data
8.1
78
Not enough data
9.5
104
Not enough data
Security
Feature Not Available
Not enough data
9.1
86
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
ScreenConnect and Splashtop Remote Support are categorized as Remote Support
Unique Categories
ScreenConnect is categorized as Screen Sharing, Remote Desktop, Video Conferencing, and Remote Video Support
Splashtop Remote Support is categorized as Service Desk and Remote Monitoring & Management (RMM)
Reviews
Reviewers' Company Size
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.6%
Computer Software
5.9%
Computer & Network Security
5.9%
Computer Networking
4.0%
Hospital & Health Care
3.5%
Other
38.0%
Information Technology and Services
25.8%
Computer Software
7.3%
Computer & Network Security
5.1%
Construction
4.5%
Accounting
3.9%
Other
53.4%
Most Helpful Reviews
ScreenConnect
Most Helpful Favorable Review
Roger M.
Verified User in Information Technology and Services
Easy to connect to clients. Has a toolbox that you can place your most used software tools in for use on remote computers, which is very configurable. Connects with clients when other remote control apps can't. Has multi-monitor feature which is very...
Most Helpful Critical Review
Brian P.
Verified User in Construction
There are some bugs that either never get fixed or get fixed and then recur a few versions later. For instance, being able to blank the guest monitor didn't work for a long time (it would blank my screen too) and then it seemed to work for a while and then...
Splashtop Remote Support
Most Helpful Favorable Review
Matt J.
Verified User in Entertainment
How easy it is to gain access to a users machine by simply sending them a link.
Most Helpful Critical Review
Verified User in Information Technology and Services
For personal use not all features are available like they are for business use. It can become a little confusing if you aren't too familiar with how to work computer stuff. If you move with business the pricing can become a little too much.
Roger M.
Verified User in Information Technology and Services
Easy to connect to clients. Has a toolbox that you can place your most used software tools in for use on remote computers, which is very configurable. Connects with clients when other remote control apps can't. Has multi-monitor feature which is very...
Matt J.
Verified User in Entertainment
How easy it is to gain access to a users machine by simply sending them a link.
Brian P.
Verified User in Construction
There are some bugs that either never get fixed or get fixed and then recur a few versions later. For instance, being able to blank the guest monitor didn't work for a long time (it would blank my screen too) and then it seemed to work for a while and then...
Verified User in Information Technology and Services
For personal use not all features are available like they are for business use. It can become a little confusing if you aren't too familiar with how to work computer stuff. If you move with business the pricing can become a little too much.
Alternatives
Discussions
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 comment
RD
Yes you can, you need to speak with your account executive.Read more
Jacquard
1 comment
KS
Jacquard refers to a type of fabric with an intricate pattern woven directly into it, often using a special loom called a Jacquard loom. This technique...Read more
What does ConnectWise control do?
1 comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
Splashtop Remote Support has no discussions with answers
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