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Reputation
Reputation
(2,328)
4.6 out of 5
Reputation
By Reputation
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Yext
Yext
(472)
4.4 out of 5
Yext
By Yext
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At a Glance
Reputation
Reputation
Star Rating
(2,328)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Reputation
Yext
Yext
Star Rating
(472)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Yext
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that "Reputation" excels in "Content Scheduling" with a score of 8.5, allowing for efficient planning and management of content across various platforms, while "Yext" falls short with a lower score of 7.5 in this area.
  • Reviewers mention that "Reputation" offers superior "Reputation Management" features, scoring 9.2, which helps businesses effectively monitor and respond to customer feedback, whereas "Yext" has a score of 8.8, indicating a less robust offering.
  • G2 users highlight "Reputation's" "Trackable Analytics" feature with a score of 8.8, which provides valuable insights into content performance, while "Yext" does not match this level of analytics capability, scoring lower in this category.
  • Users on G2 appreciate "Reputation's" "Approval Process" scoring 8.4, which streamlines content review and approval, whereas "Yext" has a lower score of 7.8, suggesting a less efficient workflow.
  • Reviewers say that "Reputation" shines in "Customer Feedback" with a score of 9.0, enabling businesses to gather and analyze customer insights effectively, while "Yext" scores 8.6, indicating a less comprehensive feedback mechanism.
  • Users report that "Reputation" provides a more user-friendly experience with an "Ease of Use" score of 9.0, compared to "Yext's" score of 8.6, making it easier for teams to adopt and utilize the software effectively.
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Pricing
Entry-Level Pricing
Reputation
No pricing available
Yext
No pricing available
Free Trial
Reputation
No trial information available
Yext
Free Trial is available
Ratings
Meets Requirements
9.1
1,878
8.9
335
Ease of Use
9.0
1,919
8.6
342
Ease of Setup
8.6
1,051
8.3
212
Ease of Admin
8.9
854
8.5
212
Quality of Support
8.9
1,679
8.6
339
Has the product been a good partner in doing business?
8.9
855
8.7
214
Product Direction (% positive)
8.9
1,854
8.3
310
Features by Category
Web Content ManagementHide 21 FeaturesShow 21 Features
Not enough data
8.4
581
Content
Not enough data
8.4
28
Not enough data
8.0
28
Not enough data
7.7
22
Not enough data
7.8
20
Not enough data
8.4
22
Not enough data
8.5
24
Not enough data
8.6
31
Not enough data
8.8
29
Not enough data
8.5
24
Design
Not enough data
8.0
24
Not enough data
7.7
21
Not enough data
8.5
23
Not enough data
8.1
27
Platform
Not enough data
8.4
28
Not enough data
8.6
35
Not enough data
8.4
31
Not enough data
9.0
39
Not enough data
9.0
35
Not enough data
8.6
23
Not enough data
8.3
40
Not enough data
8.7
27
Social Media AnalyticsHide 11 FeaturesShow 11 Features
8.5
2,281
Not enough data
Social Analytics
8.3
225
Not enough data
8.5
230
Not enough data
8.6
236
Not enough data
8.4
196
Not enough data
8.5
200
Not enough data
8.0
163
Not enough data
8.3
180
Not enough data
Reports & Dashboards
8.7
241
Not enough data
8.8
238
Not enough data
8.7
223
Not enough data
8.2
149
Not enough data
Digital Experience Platforms (DXP)Hide 12 FeaturesShow 12 Features
Not enough data
7.8
131
Analytics
Not enough data
8.5
14
Not enough data
7.1
11
Not enough data
7.6
12
Not enough data
8.2
14
Not enough data
7.1
12
Not enough data
7.6
9
Content Management
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.2
10
Design & Development
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
8.3
13
Insight EnginesHide 11 FeaturesShow 11 Features
Not enough data
9.6
38
Content Management
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
9.5
7
Content Discovery
Not enough data
10.0
8
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
9.1
343
Administration
Not enough data
9.0
20
Not enough data
9.1
17
Not enough data
8.6
20
Knowledge Management
Not enough data
9.6
26
Not enough data
8.9
17
Not enough data
8.7
26
Compliance
Not enough data
9.3
17
Not enough data
9.2
15
Not enough data
9.2
16
Not enough data
9.3
15
Customer Support
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.8
8
Data Security
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
9.5
17
Not enough data
9.2
11
Administration
Not enough data
8.7
17
Not enough data
9.3
23
Not enough data
9.3
22
Generative AI
Not enough data
Not enough data
Store LocatorHide 9 FeaturesShow 9 Features
Not enough data
9.1
383
Business Tools
Not enough data
9.3
55
Not enough data
9.4
27
Not enough data
8.7
25
Not enough data
8.8
45
Not enough data
8.7
30
Customer Tools
Not enough data
9.5
64
Not enough data
9.4
50
Not enough data
9.3
39
Not enough data
8.8
48
Personalization EnginesHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local Listing ManagementHide 6 FeaturesShow 6 Features
8.3
1,867
9.0
734
Listing Management
8.1
286
|
Verified
9.3
122
|
Verified
8.2
290
|
Verified
9.2
105
|
Verified
8.1
291
8.9
126
|
Verified
8.1
308
|
Verified
9.0
124
|
Verified
Performance
8.4
334
|
Verified
8.9
130
|
Verified
8.7
358
|
Verified
8.9
127
|
Verified
Knowledge BaseHide 16 FeaturesShow 16 Features
Not enough data
8.9
464
Knowledge Pages
Not enough data
8.9
35
Not enough data
9.0
27
Not enough data
9.0
26
Not enough data
8.6
22
Not enough data
8.9
18
Not enough data
8.9
31
Not enough data
8.9
28
Knowledge Dissemination
Not enough data
9.0
37
Not enough data
9.4
34
Not enough data
9.1
38
Not enough data
9.1
35
Not enough data
8.5
31
Not enough data
9.1
15
Not enough data
8.8
30
Not enough data
8.9
26
Not enough data
8.8
31
Local SEOHide 6 FeaturesShow 6 Features
9.0
983
8.6
432
Local Search Optimization
8.9
142
8.4
64
8.8
157
|
Verified
9.3
80
|
Verified
9.0
172
9.1
83
|
Verified
9.2
182
|
Verified
8.8
70
|
Verified
8.7
152
|
Verified
7.3
50
|
Verified
9.1
178
|
Verified
8.7
85
|
Verified
Competitive IntelligenceHide 8 FeaturesShow 8 Features
9.0
1,565
Not enough data
Platform Basics
9.2
229
Not enough data
8.9
217
Not enough data
Platform Data
8.9
217
Not enough data
9.4
258
Not enough data
8.5
186
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.1
230
Not enough data
9.1
228
Not enough data
Headless CMSHide 9 FeaturesShow 9 Features
Not enough data
7.7
5
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Development
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Social Media ManagementHide 13 FeaturesShow 13 Features
8.6
4,222
7.2
33
Content & Collaboration
8.8
362
5.7
5
8.4
342
Not enough data
8.5
296
Not enough data
8.5
298
Not enough data
8.8
345
8.1
7
8.4
288
Not enough data
Social Management
8.6
395
7.1
7
8.8
403
7.5
8
8.6
350
Not enough data
8.7
397
7.8
6
8.5
320
Not enough data
8.4
271
Not enough data
8.3
155
Not enough data
Enterprise Search SoftwareHide 11 FeaturesShow 11 Features
Not enough data
8.8
101
Compatibility
Not enough data
9.0
10
Not enough data
8.9
9
Not enough data
8.5
8
Search Queries
Not enough data
8.7
10
Not enough data
9.4
9
Not enough data
9.1
9
Not enough data
9.0
5
Not enough data
9.3
10
Functionality
Not enough data
8.0
9
Not enough data
8.9
12
Not enough data
8.2
10
Experience ManagementHide 10 FeaturesShow 10 Features
8.6
3,955
Not enough data
Analytics
8.8
551
Not enough data
9.0
579
Not enough data
8.8
533
Not enough data
8.2
466
Not enough data
Customization
8.4
460
Not enough data
8.2
443
Not enough data
8.6
471
Not enough data
8.5
452
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
E-Commerce SearchHide 12 FeaturesShow 12 Features
Not enough data
8.7
125
Landing Page BuildersHide 12 FeaturesShow 12 Features
Not enough data
8.4
144
Page Customization
Not enough data
8.6
17
Not enough data
8.2
14
Not enough data
8.8
16
Not enough data
8.7
15
Page Optimization
Not enough data
7.4
9
Not enough data
8.7
14
Not enough data
8.8
16
Not enough data
8.6
16
Integrations
Not enough data
8.1
9
Not enough data
7.9
7
Not enough data
8.6
11
Generative AI
Not enough data
Feature Not Available
Social Media Listening ToolsHide 10 FeaturesShow 10 Features
8.8
1,855
Not enough data
Monitoring & Listening
8.9
238
Not enough data
8.6
185
Not enough data
8.7
170
Not enough data
8.7
146
Not enough data
8.7
158
Not enough data
8.5
150
Not enough data
Data Management & Analysis
8.8
236
Not enough data
9.0
243
Not enough data
9.0
179
Not enough data
8.7
150
Not enough data
Customer Self-ServiceHide 10 FeaturesShow 10 Features
Not enough data
8.6
142
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.8
22
Not enough data
8.6
16
Not enough data
8.5
14
Not enough data
7.8
13
Not enough data
8.7
13
Self-Service Platform
Not enough data
8.8
20
Not enough data
9.1
17
Not enough data
8.5
12
Not enough data
8.8
15
Social Customer ServiceHide 14 FeaturesShow 14 Features
8.8
3,785
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.8
344
Not enough data
8.5
326
Not enough data
8.5
301
Not enough data
Channels
9.0
357
Not enough data
9.1
393
Not enough data
8.5
298
Not enough data
8.6
311
Not enough data
8.8
321
Not enough data
Insight
9.2
389
Not enough data
9.1
412
Not enough data
Feature Not Available
Not enough data
8.7
333
Not enough data
Online Reputation ManagementHide 12 FeaturesShow 12 Features
8.6
8,526
8.0
666
Consumer Intelligence
9.0
990
|
Verified
8.6
81
8.6
880
7.7
79
|
Verified
8.8
949
|
Verified
8.0
81
|
Verified
Reporting
Feature Not Available
7.3
34
8.6
865
|
Verified
8.3
61
|
Verified
9.1
1070
|
Verified
8.8
99
|
Verified
Media Monitoring
8.6
908
|
Verified
7.8
62
8.6
891
|
Verified
7.6
46
8.5
829
8.0
47
In-House Management
Feature Not Available
7.3
31
8.5
799
8.3
45
|
Verified
Generative AI
8.0
345
Not enough data
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local MarketingHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation
Reputation
Yext
Yext
Unique Categories
Reputation
Yext
Reviews
Reviewers' Company Size
Reputation
Reputation
Small-Business(50 or fewer emp.)
28.8%
Mid-Market(51-1000 emp.)
45.1%
Enterprise(> 1000 emp.)
26.1%
Yext
Yext
Small-Business(50 or fewer emp.)
22.4%
Mid-Market(51-1000 emp.)
35.7%
Enterprise(> 1000 emp.)
41.9%
Reviewers' Industry
Reputation
Reputation
Automotive
27.7%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.6%
Hospitality
3.2%
Other
26.4%
Yext
Yext
Hospital & Health Care
14.3%
Marketing and Advertising
11.4%
Financial Services
9.9%
Retail
9.2%
Restaurants
6.1%
Other
49.1%
Most Helpful Reviews
Reputation
Reputation
Most Helpful Favorable Review
Sarah H.
SH
Sarah H.
Verified User in Internet

The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.

Most Helpful Critical Review
Verified User
G
Verified User in Hospital & Health Care

REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...

Yext
Yext
Most Helpful Favorable Review
Verified User in Education Management
GE
Verified User in Education Management

Yext makes it easy to disseminate business info out to many different platforms at once.

Most Helpful Critical Review
Verified User
G
Verified User in Marketing and Advertising

SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...

Alternatives
Reputation
Reputation Alternatives
Birdeye
Birdeye
Add Birdeye
SOCi
SOCi
Add SOCi
Chatmeter
Chatmeter
Add Chatmeter
Sprout Social
Sprout Social
Add Sprout Social
Yext
Yext Alternatives
SOCi
SOCi
Add SOCi
Chatmeter
Chatmeter
Add Chatmeter
Synup
Synup
Add Synup
Birdeye
Birdeye
Add Birdeye
Discussions
Reputation
Reputation Discussions
Can you use Facebook Live from the Reputation app?
3 comments
Amber B.
AB
No you cannot. Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 comments
Ashley P.
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 comments
Dale M.
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
See all discussions
Yext
Yext Discussions
Is YEXT worth the cost?
4 comments
Dan M.
DM
Absolutely not. It's provided negative value to us. Worst product and customer support of any company I've ever worked with.Read more
What does Yext do?
3 comments
RM
Yext is a data management tool that is designed to keep track of your business’ location-related information on multiple directories. The software allows you...Read more
What is YEXT used for?
2 comments
TW
Yext is used for submitting your businesses' information to all of the most important publishers and directories online. Yext makes it easy to manage your...Read more
See all discussions
Ask Reputation a QuestionContact Reputation
Ask Yext a QuestionContact Yext

Spotlight Categories

Add Product
Reputation
Reputation
Get a quote
Optimized for quick response
Yext
Yext
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