Compare Reputation and Yext 
At a Glance
Market Segments
Mid-Market (44.8% of reviews)
Enterprise (40.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Reputation
Star Rating
(2,343)4.6 out of 5
Market Segments
Mid-Market (44.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ReputationYext
Star Rating
(513)4.4 out of 5
Market Segments
Enterprise (40.7% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about YextSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "Reputation" excels in "Reputation Management" with a score of 9.2, highlighting its effectiveness in monitoring and responding to customer feedback, while "Yext" scores 8.8 in the same area, indicating it may not be as robust in this specific functionality.
- Reviewers mention that "Reputation" offers superior "Content Scheduling" capabilities with a score of 8.5, allowing for more efficient planning and execution of marketing strategies, whereas "Yext" falls slightly behind with a score of 7.5, suggesting less flexibility in this feature.
- G2 users indicate that "Reputation" provides a more user-friendly experience, scoring 9.0 in "Ease of Use," compared to "Yext's" score of 8.6, which may lead to a steeper learning curve for new users of "Yext."
- Users on G2 highlight "Reputation's" strong "Customer Support" with a score of 8.9, noting quick response times and helpful resources, while "Yext" has a slightly lower score of 8.6, suggesting room for improvement in their support services.
- Reviewers mention that "Reputation" shines in "Analytics" with a score of 8.7, particularly in "Trackable Analytics," which allows users to measure the effectiveness of their campaigns, while "Yext" scores lower in this area, indicating less comprehensive analytics features.
- Users say that "Reputation" has a more effective "Content Repository" with a score of 8.5, making it easier to manage and access content, while "Yext" does not provide as strong a feature set in this regard, which could hinder content management efficiency.
Featured Products
Sponsored
rater8
(106)
Customer Self-Service
Visit Website
Sponsored
Helpjuice
(179)
Customer Self-Service
Visit Website
Sponsored
SeoSamba Marketing Operating System
(17)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Reputation
No pricing availableYext
No pricing availableFree Trial
Reputation
No trial information availableYext
Free Trial is available
Ratings
Meets Requirements
9.1
1,902
8.8
374
Ease of Use
9.0
1,944
8.5
383
Ease of Setup
8.6
1,072
8.2
246
Ease of Admin
8.9
859
8.5
226
Quality of Support
8.9
1,700
8.5
374
Has the product been a good partner in doing business?
8.9
860
8.7
229
Product Direction (% positive)
8.9
1,878
8.3
350
Features by Category
Content
Not enough data
8.2
37
Not enough data
7.9
37
Not enough data
7.8
31
Not enough data
8.0
29
Not enough data
8.2
31
Not enough data
8.2
34
Not enough data
8.5
40
Not enough data
8.7
38
Not enough data
8.4
33
Design
Not enough data
8.0
33
Not enough data
7.5
30
Not enough data
8.4
32
Not enough data
8.2
36
Platform
Not enough data
8.2
37
Not enough data
8.6
44
Not enough data
8.3
40
Not enough data
8.8
48
Not enough data
8.8
44
Not enough data
8.4
32
Not enough data
8.2
49
Not enough data
8.6
36
Social Analytics
8.3(won by default)
227
Not enough data
8.5(won by default)
232
Not enough data
8.6(won by default)
238
Not enough data
8.4(won by default)
198
Not enough data
8.4(won by default)
202
Not enough data
8.1(won by default)
165
Not enough data
8.3(won by default)
182
Not enough data
Reports & Dashboards
8.7(won by default)
243
Not enough data
8.8(won by default)
240
Not enough data
8.7(won by default)
225
Not enough data
8.2(won by default)
151
Not enough data
Analytics
Not enough data
8.1
17
Not enough data
7.0
15
Not enough data
7.6
15
Not enough data
8.0
17
Not enough data
7.2
15
Not enough data
7.3
13
Content Management
Not enough data
7.8
13
Not enough data
7.8
13
Not enough data
8.2
13
Design & Development
Not enough data
7.5
12
Not enough data
7.5
12
Not enough data
7.9
16
Content Management
Not enough data
9.8
8
Not enough data
9.2
8
Not enough data
9.6
9
Content Discovery
Not enough data
10.0
10
Not enough data
10.0
7
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
9.8
8
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
24
Not enough data
8.8
21
Not enough data
8.2
24
Knowledge Management
Not enough data
9.6
29
Not enough data
8.8
20
Not enough data
8.5
29
Compliance
Not enough data
9.0
21
Not enough data
8.9
19
Not enough data
9.0
20
Not enough data
9.0
19
Customer Support
Not enough data
8.9
19
Not enough data
8.9
18
Not enough data
8.6
11
Data Security
Not enough data
9.1
15
Not enough data
9.3
16
Not enough data
9.5
20
Not enough data
9.3
14
Administration
Not enough data
8.7
20
Not enough data
9.3
26
Not enough data
9.2
25
Generative AI
Not enough data
7.3
5
Business Tools
Not enough data
9.0
60
Not enough data
8.6
33
Not enough data
8.1
31
Not enough data
8.4
50
Not enough data
8.0
35
Customer Tools
Not enough data
9.3
69
Not enough data
9.2
55
Not enough data
8.8
44
Not enough data
8.5
53
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.2
292
|
Verified
9.2
134
|
Verified
8.3
296
|
Verified
9.0
117
|
Verified
8.1
297
8.6
140
|
Verified
8.1
314
|
Verified
9.0
137
|
Verified
Performance
8.4
340
|
Verified
8.8
143
|
Verified
8.7
364
|
Verified
8.7
141
|
Verified
Knowledge Pages
Not enough data
8.9
38
Not enough data
8.9
30
Not enough data
8.9
29
Not enough data
8.7
26
Not enough data
8.8
22
Not enough data
9.0
35
Not enough data
9.0
32
Knowledge Dissemination
Not enough data
9.0
40
Not enough data
9.4
37
Not enough data
9.1
41
Not enough data
9.0
38
Not enough data
8.4
34
Not enough data
9.0
19
Not enough data
8.9
33
Not enough data
8.8
30
Not enough data
8.8
34
Local Search Optimization
8.9
143
8.2
76
8.8
158
|
Verified
9.1
91
|
Verified
9.0
173
9.0
95
|
Verified
9.3
183
|
Verified
8.7
79
|
Verified
8.7
153
|
Verified
7.3
59
|
Verified
9.1
179
|
Verified
8.5
97
|
Verified
Platform Basics
9.2
232
Not enough data
8.9
220
Not enough data
Platform Data
8.9
220
Not enough data
9.4
261
Not enough data
8.5
189
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.1
233
Not enough data
9.1
231
Not enough data
Publishing
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Development
Not enough data
7.2
6
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.8
367
7.1
8
8.4
347
8.1
6
8.4
301
8.1
6
8.5
303
8.1
6
8.7
350
8.5
11
8.4
293
8.1
7
Social Management
8.6
400
8.0
11
8.8
408
8.1
12
8.6
355
8.1
8
8.7
402
7.8
10
8.4
325
7.9
7
8.4
276
Not enough data
8.3
160
6.4
6
Compatibility
Not enough data
9.0
10
Not enough data
8.9
9
Not enough data
8.5
8
Search Queries
Not enough data
8.7
10
Not enough data
9.4
9
Not enough data
9.1
9
Not enough data
9.0
5
Not enough data
9.3
10
Functionality
Not enough data
8.0
9
Not enough data
8.9
12
Not enough data
8.2
10
Analytics
8.8
564
Not enough data
8.9
591
Not enough data
8.8
545
Not enough data
8.2
479
Not enough data
Customization
8.4
473
Not enough data
8.2
456
Not enough data
8.6
484
Not enough data
8.4
465
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Search Setup
Not enough data
8.8
13
Not enough data
8.5
13
Not enough data
8.9
14
Not enough data
8.7
10
Product Discovery
Not enough data
8.7
13
Not enough data
8.6
12
Not enough data
9.0
13
Not enough data
8.0
9
Not enough data
9.2
13
Integration
Not enough data
8.9
11
Not enough data
7.7
8
Not enough data
7.7
8
Page Customization
Not enough data
8.2
19
Not enough data
8.4
17
Not enough data
8.8
18
Not enough data
8.5
17
Page Optimization
Not enough data
7.5
10
Not enough data
8.8
16
Not enough data
8.6
18
Not enough data
8.8
19
Integrations
Not enough data
8.0
11
Not enough data
7.8
9
Not enough data
8.7
13
Generative AI
Not enough data
Feature Not Available
Monitoring & Listening
8.9
240
Not enough data
8.6
187
Not enough data
8.7
172
Not enough data
8.8
148
Not enough data
8.7
160
Not enough data
8.5
152
Not enough data
Data Management & Analysis
8.8
238
Not enough data
9.0
245
Not enough data
9.0
181
Not enough data
8.7
152
Not enough data
Generative AI
Not enough data
7.9
7
Self-Service Experience
Not enough data
8.9
26
Not enough data
8.7
20
Not enough data
8.5
18
Not enough data
7.7
17
Not enough data
8.6
17
Self-Service Platform
Not enough data
8.8
24
Not enough data
9.0
21
Not enough data
8.2
16
Not enough data
8.6
19
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7
349
Not enough data
8.5
331
Not enough data
8.5
306
Not enough data
Channels
9.0
362
Not enough data
9.1
397
Not enough data
8.5
303
Not enough data
8.6
316
Not enough data
8.7
326
Not enough data
Insight
9.2
394
Not enough data
9.1
417
Not enough data
Feature Not Available
Not enough data
8.7
338
Not enough data
Consumer Intelligence
9.0
1005
|
Verified
8.4
90
8.6
895
7.5
87
|
Verified
8.8
964
|
Verified
7.9
89
|
Verified
Reporting
Feature Not Available
7.0
43
8.6
880
|
Verified
7.9
69
|
Verified
9.1
1085
|
Verified
8.6
108
|
Verified
Media Monitoring
8.6
923
|
Verified
7.6
71
8.6
906
|
Verified
7.3
55
8.5
844
7.7
55
In-House Management
Feature Not Available
6.9
40
8.5
813
7.8
53
|
Verified
Generative AI
7.9
361
6.2
13
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and Yext are categorized as Multi-Location Marketing Platforms, Local Listing Management, Local SEO, Online Reputation Management, and Social Media Management
Unique Categories
Reputation is categorized as Experience Management, Competitive Intelligence, Social Customer Service, Social Media Analytics, Social Media Suites, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yext
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
27.7%
Automotive
27.5%
Hospital & Health Care
11.7%
Marketing and Advertising
3.6%
Hospitality
3.2%
Other
26.3%
Hospital & Health Care
13.3%
Marketing and Advertising
10.9%
Financial Services
10.9%
Retail
9.2%
Restaurants
5.7%
Other
49.9%
Most Helpful Reviews
Reputation
Most Helpful Favorable Review
Sarah H.
Verified User in Internet
The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.
Most Helpful Critical Review
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Yext
Most Helpful Favorable Review
Crystal D.
Verified User in Hospital & Health Care
Everything I need to manage my company's location listings is in one place. With one click, Yext automatically updates my company's location listings across dozens of sites, freeing up what would otherwise be countless hours of staff time for our hundreds...
Most Helpful Critical Review
Verified User in Marketing and Advertising
SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...
Sarah H.
Verified User in Internet
The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.
Crystal D.
Verified User in Hospital & Health Care
Everything I need to manage my company's location listings is in one place. With one click, Yext automatically updates my company's location listings across dozens of sites, freeing up what would otherwise be countless hours of staff time for our hundreds...
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Verified User in Marketing and Advertising
SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
Is YEXT worth the cost?
4 comments
DM
Absolutely not. It's provided negative value to us. Worst product and customer support of any company I've ever worked with.Read more
What does Yext do?
3 comments
RM
Yext is a data management tool that is designed to keep track of your business’ location-related information on multiple directories. The software allows you...Read more
What is YEXT used for?
2 comments
TW
Yext is used for submitting your businesses' information to all of the most important publishers and directories online. Yext makes it easy to manage your...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
