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Podium
Podium
(1,845)
4.6 out of 5
Podium
By Podium
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Reputation
Reputation
(2,328)
4.6 out of 5
Reputation
By Reputation
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At a Glance
Podium
Podium
Star Rating
(1,845)4.6 out of 5
Market Segments
Small-Business (59.7% of reviews)
Information
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plans
Reputation
Reputation
Star Rating
(2,328)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Reputation
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Reputation excels in its Reputation Management feature, scoring a high 9.2, which reviewers mention helps businesses effectively monitor and respond to customer feedback across various platforms.
  • Reviewers mention that Podium's Live Chat functionality is particularly strong, with a score of 9.1, allowing for real-time customer engagement that users find invaluable for improving customer service.
  • G2 users highlight that Reputation's Social Analytics tools, while scoring lower at 8.3, still provide essential insights into competitor analysis and post-performance, which some users feel could be more robust compared to Podium's offerings.
  • Users on G2 report that Podium's Text Messaging capabilities, especially the Two-Way Text Messaging feature with a score of 9.3, are a standout, enabling seamless communication that enhances customer interaction.
  • Reviewers mention that while both platforms offer Reporting features, Reputation's score of 9.1 indicates a more customizable dashboard experience, which users appreciate for its flexibility in tracking metrics.
  • Users say that Podium's Integrations score of 8.7 is a strong point, allowing for better connectivity with other tools, which reviewers find essential for streamlining their workflows compared to Reputation's offerings.
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Pricing
Entry-Level Pricing
Podium
Core
$399.00
Per Month
Browse all 3 pricing plans
Reputation
No pricing available
Free Trial
Podium
No trial information available
Reputation
No trial information available
Ratings
Meets Requirements
9.1
1,549
9.1
1,878
Ease of Use
9.3
1,568
9.0
1,919
Ease of Setup
9.2
917
8.6
1,051
Ease of Admin
9.3
803
8.9
854
Quality of Support
9.0
1,447
8.9
1,679
Has the product been a good partner in doing business?
9.2
819
8.9
855
Product Direction (% positive)
9.0
1,542
8.9
1,854
Features by Category
Social Media AnalyticsHide 11 FeaturesShow 11 Features
Not enough data
8.5
2,281
Social Analytics
Not enough data
8.3
225
Not enough data
8.5
230
Not enough data
8.6
236
Not enough data
8.4
196
Not enough data
8.5
200
Not enough data
8.0
163
Not enough data
8.3
180
Reports & Dashboards
Not enough data
8.7
241
Not enough data
8.8
238
Not enough data
8.7
223
Not enough data
8.2
149
Conversational MarketingHide 14 FeaturesShow 14 Features
8.5
2,061
Not enough data
Messenger
8.4
126
Not enough data
7.9
175
Not enough data
9.1
191
Not enough data
Feature Not Available
Not enough data
Channels
8.1
181
Not enough data
8.7
191
Not enough data
9.3
206
Not enough data
Feature Not Available
Not enough data
8.1
165
Not enough data
Customers
8.3
122
Not enough data
8.4
126
Not enough data
8.6
193
Not enough data
8.3
193
Not enough data
8.5
192
Not enough data
Automotive MarketingHide 9 FeaturesShow 9 Features
9.0
392
Not enough data
Platform Basics
8.7
44
Not enough data
8.6
43
Not enough data
9.2
44
Not enough data
Platform Data
9.4
44
Not enough data
9.0
44
Not enough data
Platform Additional Functionality
8.3
42
Not enough data
8.9
44
Not enough data
9.4
44
Not enough data
Platform Content
9.1
43
Not enough data
SMS MarketingHide 14 FeaturesShow 14 Features
8.5
2,064
Not enough data
Text Messaging
8.7
179
|
Verified
Not enough data
9.3
192
|
Verified
Not enough data
8.4
139
Not enough data
8.6
192
|
Verified
Not enough data
8.4
166
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.6
186
|
Verified
Not enough data
8.6
170
|
Verified
Not enough data
SMS Platform
8.5
177
|
Verified
Not enough data
8.6
178
|
Verified
Not enough data
Feature Not Available
Not enough data
7.7
157
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
161
|
Verified
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
8.3
1,901
Not enough data
Channels
8.3
245
Not enough data
8.3
246
Not enough data
Feature Not Available
Not enough data
Design
8.3
261
Not enough data
Feature Not Available
Not enough data
8.7
294
Not enough data
8.6
285
Not enough data
8.7
259
Not enough data
Generative AI
7.9
158
Not enough data
7.8
153
Not enough data
Shared InboxHide 10 FeaturesShow 10 Features
8.6
200
Not enough data
Productivity Tools
8.3
50
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
50
Not enough data
8.8
50
Not enough data
8.1
50
Not enough data
Analytics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Local Listing ManagementHide 6 FeaturesShow 6 Features
Not enough data
8.3
1,867
Listing Management
Not enough data
8.1
286
|
Verified
Not enough data
8.2
290
|
Verified
Not enough data
8.1
291
Not enough data
8.1
308
|
Verified
Performance
Not enough data
8.4
334
|
Verified
Not enough data
8.7
358
|
Verified
Local SEOHide 6 FeaturesShow 6 Features
Not enough data
9.0
983
Local Search Optimization
Not enough data
8.9
142
Not enough data
8.8
157
|
Verified
Not enough data
9.0
172
Not enough data
9.2
182
|
Verified
Not enough data
8.7
152
|
Verified
Not enough data
9.1
178
|
Verified
Competitive IntelligenceHide 8 FeaturesShow 8 Features
Not enough data
9.0
1,565
Platform Basics
Not enough data
9.2
229
Not enough data
8.9
217
Platform Data
Not enough data
8.9
217
Not enough data
9.4
258
Not enough data
8.5
186
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.1
230
Not enough data
9.1
228
Social Media ManagementHide 13 FeaturesShow 13 Features
Not enough data
8.6
4,222
Content & Collaboration
Not enough data
8.8
362
Not enough data
8.4
342
Not enough data
8.5
296
Not enough data
8.5
298
Not enough data
8.8
345
Not enough data
8.4
288
Social Management
Not enough data
8.6
395
Not enough data
8.8
403
Not enough data
8.6
350
Not enough data
8.7
397
Not enough data
8.5
320
Not enough data
8.4
271
Not enough data
8.3
155
Communication Platform as a ServiceHide 6 FeaturesShow 6 Features
8.5
1,395
Not enough data
Functionality
8.7
281
|
Verified
Not enough data
8.1
273
|
Verified
Not enough data
8.7
276
|
Verified
Not enough data
Support
8.5
280
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
285
|
Verified
Not enough data
Experience ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.6
3,955
Analytics
Not enough data
8.8
551
Not enough data
9.0
579
Not enough data
8.8
533
Not enough data
8.2
466
Customization
Not enough data
8.4
460
Not enough data
8.2
443
Not enough data
8.6
471
Not enough data
8.5
452
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
ChatbotsHide 14 FeaturesShow 14 Features
8.7
182
Not enough data
Responses
9.1
18
Not enough data
8.2
19
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.2
18
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
18
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
8.8
19
Not enough data
9.0
18
Not enough data
Generative AI
8.5
18
Not enough data
8.3
17
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.4
1,616
Not enough data
Conversational Platform
8.7
259
Not enough data
8.5
217
Not enough data
8.3
132
Not enough data
8.6
146
Not enough data
Support Automation
8.7
221
Not enough data
8.4
131
Not enough data
8.7
132
Not enough data
8.2
140
Not enough data
Generative AI
7.8
119
Not enough data
7.7
119
Not enough data
Social Media Listening ToolsHide 10 FeaturesShow 10 Features
Not enough data
8.8
1,855
Monitoring & Listening
Not enough data
8.9
238
Not enough data
8.6
185
Not enough data
8.7
170
Not enough data
8.7
146
Not enough data
8.7
158
Not enough data
8.5
150
Data Management & Analysis
Not enough data
8.8
236
Not enough data
9.0
243
Not enough data
9.0
179
Not enough data
8.7
150
AI ChatbotsHide 15 FeaturesShow 15 Features
8.6
324
Not enough data
Data
8.4
22
Not enough data
8.8
23
Not enough data
Interaction
8.5
24
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
9.0
22
Not enough data
Learning
8.6
23
Not enough data
8.6
24
Not enough data
Content Generation
8.5
24
Not enough data
8.2
24
Not enough data
System
Feature Not Available
Not enough data
8.6
24
Not enough data
8.8
23
Not enough data
8.7
22
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.5
6,263
Not enough data
Generative AI
8.0
183
Not enough data
7.7
179
Not enough data
Feature Not Available
Not enough data
Communication
9.2
624
|
Verified
Not enough data
9.1
649
|
Verified
Not enough data
8.2
438
Not enough data
9.0
592
|
Verified
Not enough data
7.3
225
Not enough data
Internal Use
8.3
545
|
Verified
Not enough data
9.0
605
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.6
555
|
Verified
Not enough data
8.8
562
|
Verified
Not enough data
8.5
529
|
Verified
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.8
3,785
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.8
344
Not enough data
8.5
326
Not enough data
8.5
301
Channels
Not enough data
9.0
357
Not enough data
9.1
393
Not enough data
8.5
298
Not enough data
8.6
311
Not enough data
8.8
321
Insight
Not enough data
9.2
389
Not enough data
9.1
412
Not enough data
Feature Not Available
Not enough data
8.7
333
Online Reputation ManagementHide 12 FeaturesShow 12 Features
8.4
4,958
8.6
8,526
Consumer Intelligence
9.2
599
|
Verified
9.0
990
|
Verified
8.5
489
8.6
880
8.6
530
|
Verified
8.8
949
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.4
497
|
Verified
8.6
865
|
Verified
9.0
619
|
Verified
9.1
1070
|
Verified
Media Monitoring
8.6
490
8.6
908
|
Verified
7.2
173
8.6
891
|
Verified
8.3
485
8.5
829
In-House Management
8.6
479
Feature Not Available
8.6
478
|
Verified
8.5
799
Generative AI
7.6
119
8.0
345
VoIPHide 12 FeaturesShow 12 Features
7.9
97
Not enough data
Basic Communication
8.5
26
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
22
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
7.4
24
Not enough data
Feature Not Available
Not enough data
8.3
25
Not enough data
Local MarketingHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium
Podium
Reputation
Reputation
Podium and Reputation are categorized as Online Reputation Management
Unique Categories
Podium
Reputation
Reviews
Reviewers' Company Size
Podium
Podium
Small-Business(50 or fewer emp.)
59.7%
Mid-Market(51-1000 emp.)
35.4%
Enterprise(> 1000 emp.)
4.9%
Reputation
Reputation
Small-Business(50 or fewer emp.)
28.8%
Mid-Market(51-1000 emp.)
45.1%
Enterprise(> 1000 emp.)
26.1%
Reviewers' Industry
Podium
Podium
Automotive
20.3%
Retail
13.8%
Consumer Services
9.2%
Construction
8.2%
Furniture
6.4%
Other
42.1%
Reputation
Reputation
Automotive
27.7%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.6%
Hospitality
3.2%
Other
26.4%
Most Helpful Reviews
Podium
Podium
Most Helpful Favorable Review
Joseph M.
JM
Joseph M.
Verified User in Retail

I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.

Most Helpful Critical Review
RR
Robert R.
Verified User in Automotive

Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...

Reputation
Reputation
Most Helpful Favorable Review
Sarah H.
SH
Sarah H.
Verified User in Internet

The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.

Most Helpful Critical Review
Verified User
G
Verified User in Hospital & Health Care

REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...

Alternatives
Podium
Podium Alternatives
Intercom
Intercom
Add Intercom
Birdeye
Birdeye
Add Birdeye
Plivo
Plivo
Add Plivo
Swell
Swell
Add Swell
Reputation
Reputation Alternatives
Birdeye
Birdeye
Add Birdeye
SOCi
SOCi
Add SOCi
Chatmeter
Chatmeter
Add Chatmeter
Sprout Social
Sprout Social
Add Sprout Social
Discussions
Podium
Podium Discussions
How can I make people interact with the chat feature better?
3 comments
Jeff J.
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
Jeffrey P.
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
See all discussions
Reputation
Reputation Discussions
Can you use Facebook Live from the Reputation app?
3 comments
Amber B.
AB
No you cannot. Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 comments
Ashley P.
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 comments
Dale M.
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
See all discussions
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Spotlight Categories

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Podium
Podium
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Reputation
Reputation
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