Compare Podium and Reputation 
At a Glance
Market Segments
Small-Business (59.8% of reviews)
Mid-Market (44.8% of reviews)
Entry-Level Pricing
$399.00 Per Month
No pricing available
Podium
Star Rating
(1,851)4.6 out of 5
Market Segments
Small-Business (59.8% of reviews)
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plansReputation
Star Rating
(2,343)4.6 out of 5
Market Segments
Mid-Market (44.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "Reputation" excels in its "Reputation Management" feature, scoring 9.2, which reviewers mention provides comprehensive tools for monitoring and responding to customer feedback effectively. In contrast, "Podium" has a slightly lower score of 8.6 in this area, indicating it may not be as robust in managing online reputation.
- Reviewers mention that "Podium" shines in "Live Chat" functionality, achieving a score of 9.1, which users say offers seamless real-time communication with customers. "Reputation," while also strong in this area with a score of 9.7, is noted for its broader integration capabilities, making it a more versatile choice for businesses looking to engage across multiple channels.
- G2 users highlight that "Podium" provides superior "Two-Way Text Messaging" capabilities, scoring 9.3, which users report enhances customer interaction significantly. In comparison, "Reputation" scores 8.6, suggesting it may not offer the same level of engagement through SMS.
- Users on G2 mention that "Reputation" has a more comprehensive "Social Analytics" suite, with a score of 8.6, allowing for detailed insights into social media performance. "Podium," while effective, scores lower in this area, indicating it may lack some advanced analytics features that users find beneficial.
- Reviewers say that "Podium" offers a more user-friendly "Ease of Setup" experience, scoring 9.2 compared to "Reputation's" 8.6. Users report that the onboarding process is straightforward, making it easier for teams to get started quickly.
- Users report that "Reputation" provides better "Reporting and Dashboards" functionality, scoring 9.1, which reviewers mention allows for customizable and insightful reporting. "Podium," with a score of 9.0, is still strong but may not offer the same level of customization that some users desire.
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Pricing
Entry-Level Pricing
Podium
Core
$399.00
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Reputation
No pricing availableFree Trial
Podium
No trial information availableReputation
No trial information availableRatings
Meets Requirements
9.1
1,555
9.1
1,902
Ease of Use
9.3
1,574
9.0
1,944
Ease of Setup
9.2
923
8.6
1,072
Ease of Admin
9.3
806
8.9
859
Quality of Support
9.1
1,453
8.9
1,700
Has the product been a good partner in doing business?
9.2
822
8.9
860
Product Direction (% positive)
9.0
1,548
8.9
1,878
Features by Category
Social Analytics
Not enough data
8.3(won by default)
227
Not enough data
8.5(won by default)
232
Not enough data
8.6(won by default)
238
Not enough data
8.4(won by default)
198
Not enough data
8.4(won by default)
202
Not enough data
8.1(won by default)
165
Not enough data
8.3(won by default)
182
Reports & Dashboards
Not enough data
8.7(won by default)
243
Not enough data
8.8(won by default)
240
Not enough data
8.7(won by default)
225
Not enough data
8.2(won by default)
151
Messenger
8.4
127
Not enough data
7.9
177
Not enough data
9.1
193
Not enough data
Feature Not Available
Not enough data
Channels
8.2
182
Not enough data
8.7
191
Not enough data
9.3
207
Not enough data
Feature Not Available
Not enough data
8.1
166
Not enough data
Customers
8.3
122
Not enough data
8.4
126
Not enough data
8.6
194
Not enough data
8.3
194
Not enough data
8.5
194
Not enough data
Platform Basics
8.6
45
Not enough data
8.6
44
Not enough data
9.2
45
Not enough data
Platform Data
9.4
45
Not enough data
9.0
45
Not enough data
Platform Additional Functionality
8.4
43
Not enough data
9.0
45
Not enough data
9.4
45
Not enough data
Platform Content
9.1
44
Not enough data
Text Messaging
8.7
180
|
Verified
Not enough data
9.3
192
|
Verified
Not enough data
8.4
139
Not enough data
8.6
192
|
Verified
Not enough data
8.4
166
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.6
186
|
Verified
Not enough data
8.6
170
|
Verified
Not enough data
SMS Platform
8.5
177
|
Verified
Not enough data
8.6
178
|
Verified
Not enough data
Feature Not Available
Not enough data
7.7
157
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
161
|
Verified
Not enough data
Channels
8.3
245
Not enough data
8.3
246
Not enough data
Feature Not Available
Not enough data
Design
8.3
262
Not enough data
Feature Not Available
Not enough data
8.7
296
Not enough data
8.6
286
Not enough data
8.7
261
Not enough data
Generative AI
7.9
159
Not enough data
7.8
154
Not enough data
Listing Management
Not enough data
8.2
292
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.1
297
Not enough data
8.1
314
|
Verified
Performance
Not enough data
8.4
340
|
Verified
Not enough data
8.7
364
|
Verified
Local Search Optimization
Not enough data
8.9
143
Not enough data
8.8
158
|
Verified
Not enough data
9.0
173
Not enough data
9.3
183
|
Verified
Not enough data
8.7
153
|
Verified
Not enough data
9.1
179
|
Verified
Platform Basics
Not enough data
9.2
232
Not enough data
8.9
220
Platform Data
Not enough data
8.9
220
Not enough data
9.4
261
Not enough data
8.5
189
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.1
233
Not enough data
9.1
231
Content & Collaboration
Not enough data
8.8
367
Not enough data
8.4
347
Not enough data
8.4
301
Not enough data
8.5
303
Not enough data
8.7
350
Not enough data
8.4
293
Social Management
Not enough data
8.6
400
Not enough data
8.8
408
Not enough data
8.6
355
Not enough data
8.7
402
Not enough data
8.4
325
Not enough data
8.4
276
Not enough data
8.3
160
Analytics
Not enough data
8.8
564
Not enough data
8.9
591
Not enough data
8.8
545
Not enough data
8.2
479
Customization
Not enough data
8.4
473
Not enough data
8.2
456
Not enough data
8.6
484
Not enough data
8.4
465
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
18
Not enough data
8.2
19
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.2
18
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
18
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
8.8
19
Not enough data
9.0
18
Not enough data
Generative AI
8.5
18
Not enough data
8.3
17
Not enough data
Conversational Platform
8.7
260
Not enough data
8.5
217
Not enough data
8.3
132
Not enough data
8.6
146
Not enough data
Support Automation
8.7
221
Not enough data
8.4
131
Not enough data
8.7
132
Not enough data
8.2
140
Not enough data
Generative AI
7.8
119
Not enough data
7.7
119
Not enough data
Monitoring & Listening
Not enough data
8.9
240
Not enough data
8.6
187
Not enough data
8.7
172
Not enough data
8.8
148
Not enough data
8.7
160
Not enough data
8.5
152
Data Management & Analysis
Not enough data
8.8
238
Not enough data
9.0
245
Not enough data
9.0
181
Not enough data
8.7
152
Data
8.4
24
Not enough data
8.9
25
Not enough data
Interaction
8.5
26
Not enough data
8.7
25
Not enough data
8.7
25
Not enough data
8.7
25
Not enough data
9.0
24
Not enough data
Learning
8.7
25
Not enough data
8.6
26
Not enough data
Content Generation
8.7
26
Not enough data
8.3
26
Not enough data
System
Feature Not Available
Not enough data
8.7
26
Not enough data
8.9
25
Not enough data
8.8
24
Not enough data
Generative AI
8.0
184
Not enough data
7.7
180
Not enough data
Feature Not Available
Not enough data
Communication
9.2
625
|
Verified
Not enough data
9.1
650
|
Verified
Not enough data
8.1
439
Not enough data
9.0
593
|
Verified
Not enough data
7.3
226
Not enough data
Internal Use
8.3
546
|
Verified
Not enough data
9.0
606
|
Verified
Not enough data
8.6
578
|
Verified
Not enough data
8.6
556
|
Verified
Not enough data
8.8
563
|
Verified
Not enough data
8.5
530
|
Verified
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
349
Not enough data
8.5
331
Not enough data
8.5
306
Channels
Not enough data
9.0
362
Not enough data
9.1
397
Not enough data
8.5
303
Not enough data
8.6
316
Not enough data
8.7
326
Insight
Not enough data
9.2
394
Not enough data
9.1
417
Not enough data
Feature Not Available
Not enough data
8.7
338
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.6
27
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
22
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
7.4
24
Not enough data
Feature Not Available
Not enough data
8.3
25
Not enough data
Consumer Intelligence
9.2
600
|
Verified
9.0
1005
|
Verified
8.5
489
8.6
895
8.6
531
|
Verified
8.8
964
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.4
498
|
Verified
8.6
880
|
Verified
9.0
620
|
Verified
9.1
1085
|
Verified
Media Monitoring
8.6
491
8.6
923
|
Verified
7.2
173
8.6
906
|
Verified
8.3
486
8.5
844
In-House Management
8.6
480
Feature Not Available
8.6
478
|
Verified
8.5
813
Generative AI
7.6
120
7.9
361
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium and Reputation are categorized as Online Reputation Management
Unique Categories
Podium is categorized as AI Chatbots, Shared Inbox, Conversational Support, Customer Communications Management, SMS Marketing, Automotive Marketing, Conversational Marketing, Chatbots, Live Chat, VoIP Providers, and AI Agents
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
20.3%
Retail
13.8%
Consumer Services
9.2%
Construction
8.2%
Furniture
6.4%
Other
42.1%
Real Estate
27.7%
Automotive
27.5%
Hospital & Health Care
11.7%
Marketing and Advertising
3.6%
Hospitality
3.2%
Other
26.3%
Most Helpful Reviews
Podium
Most Helpful Favorable Review
Shelly H.
Verified User in Financial Services
Connecting instantly with Google, we had a hard time getting our reviews to actually be seen on Google in the past.
Most Helpful Critical Review
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Reputation
Most Helpful Favorable Review
Sarah H.
Verified User in Internet
The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.
Most Helpful Critical Review
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Shelly H.
Verified User in Financial Services
Connecting instantly with Google, we had a hard time getting our reviews to actually be seen on Google in the past.
Sarah H.
Verified User in Internet
The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Discussions
How can I make people interact with the chat feature better?
3 comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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