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At a Glance
Market Segments
Mid-Market (59.7% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Contact Us
$0.00 Per Month
Outreach
Star Rating
(3,524)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachScratchpad
Star Rating
(1,492)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Outreach excels in Email Tracking/Automation with a score of 9.1, while Scratchpad struggles significantly in this area with a score of 6.3. Reviewers mention that Outreach's automation features allow for seamless follow-ups, enhancing productivity.
- Reviewers mention that Scratchpad shines in Ease of Use with a score of 9.6 compared to Outreach's 8.3. Users on G2 appreciate Scratchpad's intuitive interface, making it easier for teams to adopt and utilize effectively.
- G2 users highlight that Outreach's CRM Integration is robust, scoring 8.5, while Scratchpad outperforms with a score of 9.5. Users report that Scratchpad's integration capabilities allow for better data synchronization and workflow management.
- Users say that Scratchpad offers superior Quality of Support with a score of 9.7, compared to Outreach's 8.3. Reviewers mention that Scratchpad's support team is responsive and helpful, which is crucial for teams needing quick assistance.
- Reviewers mention that Outreach's Lead Qualification feature scores 7.6, while Scratchpad significantly outperforms with a score of 8.8. Users report that Scratchpad's lead qualification tools are more effective in identifying high-potential leads.
- Users on G2 report that Scratchpad's Training Resources are highly rated at 9.2, while Outreach's score is lower at 8.4. Reviewers say that Scratchpad provides comprehensive coaching materials that help users maximize the software's potential.
Pricing
Entry-Level Pricing
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
Outreach
No trial information availableScratchpad
Free Trial is available
Ratings
Meets Requirements
8.7
2,669
9.2
975
Ease of Use
8.3
2,685
9.6
986
Ease of Setup
7.7
848
9.4
114
Ease of Admin
7.8
773
9.0
76
Quality of Support
8.3
2,425
9.7
896
Has the product been a good partner in doing business?
8.5
759
9.6
76
Product Direction (% positive)
8.5
2,499
9.3
822
Features by Category
Lead Facilitation
Feature Not Available
7.7
53
7.5
35
8.8
61
8.2
37
8.8
72
8.2
39
8.3
61
Organization
8.0
34
9.6
168
8.1
36
9.7
162
8.1
34
9.1
124
Performance Analysis
7.4
39
8.3
68
8.3
42
8.6
81
Sales Analysis
7.4
38
8.6
75
7.9
39
9.5
111
Generative AI
7.9
26
6.6
17
7.7
25
6.2
17
Agentic AI - AI Sales Assistant
6.7
5
Not enough data
7.3
5
Not enough data
9.7
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Integrated Workflows
8.7
1009
|
Verified
8.9
182
9.1
1058
|
Verified
6.4
116
8.4
869
|
Verified
5.0
100
8.2
796
|
Verified
6.4
85
8.5
1009
|
Verified
9.5
194
8.6
400
7.6
130
8.2
348
8.6
148
Repeatability and Reportability
8.3
861
|
Verified
7.9
143
8.6
945
|
Verified
9.0
171
8.5
924
|
Verified
8.8
155
7.8
772
|
Verified
7.2
118
7.0
315
5.6
96
AI and Automation
7.8
339
7.8
129
7.3
308
7.0
110
7.7
347
6.1
95
7.3
299
5.5
94
7.0
291
5.5
95
Generative AI
6.7
139
5.4
74
Agentic AI - Sales Engagement
6.5
27
Not enough data
7.2
26
Not enough data
7.7
27
Not enough data
6.4
27
Not enough data
6.9
27
Not enough data
6.9
27
Not enough data
7.0
26
Not enough data
Call Analytics
8.3
128
4.3
5
7.8
108
4.7
6
8.0
115
3.3
6
Feature Not Available
3.9
6
Agent Performance Management
Feature Not Available
3.3
6
7.7
95
6.0
5
7.9
99
6.0
5
Generative AI
7.5
40
Not enough data
Agentic AI - Conversation Intelligence
6.0
7
Not enough data
6.4
7
Not enough data
6.0
7
Not enough data
5.7
7
Not enough data
5.7
7
Not enough data
5.5
7
Not enough data
6.0
7
Not enough data
Revenue Sourcing and Forecasting
7.4
51
Not enough data
7.9
60
Not enough data
8.3
79
Not enough data
8.1
53
Not enough data
7.9
59
Not enough data
8.0
21
Not enough data
8.0
22
Not enough data
CRM Data Enrichment
8.7
92
Not enough data
8.7
101
Not enough data
8.2
74
Not enough data
Feature Not Available
Not enough data
8.2
22
Not enough data
Account Management
7.8
69
Not enough data
7.8
70
Not enough data
8.0
70
Not enough data
8.5
80
Not enough data
7.8
24
Not enough data
8.1
21
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
7.7
5
Not enough data
6.0
5
Not enough data
5.7
5
Not enough data
Incentives
7.5
194
Feature Not Available
8.2
235
|
Verified
7.3
148
7.0
166
|
Verified
Feature Not Available
8.3
246
|
Verified
7.0
131
Personalization
8.3
264
|
Verified
Feature Not Available
7.9
271
|
Verified
8.9
262
8.3
323
|
Verified
9.1
264
8.1
228
|
Verified
8.0
167
Administrative
8.7
307
|
Verified
9.4
282
8.4
259
|
Verified
8.2
149
8.5
265
7.9
145
Agentic AI - Email Tracking
7.3
16
Not enough data
7.1
17
Not enough data
7.9
17
Not enough data
6.4
16
Not enough data
6.4
16
Not enough data
6.3
16
Not enough data
6.5
16
Not enough data
Analytics
8.8
1438
Not enough data
8.4
1379
Not enough data
Feature Not Available
Not enough data
Customizations
8.8
1405
Not enough data
8.9
1431
Not enough data
8.5
1405
Not enough data
8.3
1056
Not enough data
9.0
1447
Not enough data
Generative AI
6.8
162
Not enough data
Agentic AI - Sales Analytics
7.0
9
Not enough data
8.1
9
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
Data Sourcing
7.7
159
8.3
42
7.9
174
8.0
42
Feature Not Available
7.4
38
8.1
188
9.1
46
7.6
168
9.2
40
Predictive Analytics
7.3
142
7.1
39
7.5
136
8.5
39
7.0
127
8.1
38
7.4
135
8.6
43
Sales Management
8.0
149
9.3
46
Feature Not Available
7.1
40
7.8
164
8.4
41
8.8
189
8.6
43
Agentic AI - Outbound Call Tracking
5.2
10
Not enough data
5.5
10
Not enough data
Calling
8.5
812
Not enough data
7.9
906
Not enough data
8.4
1032
Not enough data
8.8
1089
Not enough data
5.5
14
Not enough data
Contacts
8.6
1146
Not enough data
8.0
985
Not enough data
8.4
1065
Not enough data
Insights
8.3
1092
|
Verified
Not enough data
8.4
1051
Not enough data
7.7
594
Not enough data
9.1
1191
Not enough data
8.1
1036
Not enough data
6.7
13
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.3
197
|
Verified
9.2
6
8.2
196
|
Verified
7.9
7
8.2
179
|
Verified
8.1
6
8.0
142
|
Verified
Not enough data
Feedback
8.3
165
|
Verified
8.3
5
8.1
162
|
Verified
6.3
5
8.1
141
8.3
5
8.3
174
|
Verified
6.0
5
8.4
192
|
Verified
10.0
7
8.3
191
|
Verified
8.3
5
Feature Not Available
7.5
6
Generative AI
6.7
21
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Outreach and Scratchpad are categorized as Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Analytics, and Sales Performance Management
Unique Categories
Outreach is categorized as Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, Email Tracking, and AI SDRs
Scratchpad is categorized as Productivity Bots
Reviews
Reviewers' Company Size
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scratchpad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.3%
Financial Services
3.2%
Other
28.1%
Computer Software
45.5%
Information Technology and Services
19.0%
Financial Services
4.2%
Marketing and Advertising
3.0%
Telecommunications
2.3%
Other
26.0%
Discussions
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 Comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 Comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
What's a scratchpad?
8 Comments
KP
Scratchpad is the name of the software that helps sales reps use Salesforces easily and more efficiently by directly integrateing to Salesforce to do things...Read more
How do you get Scratchpad on Google Chrome?
3 Comments
BG
Here's a help center article with a little more information for you: https://help.scratchpad.com/en/articles/6454935-chrome-extension-vs-web-appRead more
Can I share my scratch pad with the other users in org
2 Comments
AD
Yes, their is a share function for pipeline (list views) as well as the ability to make public to the org. Read more
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