Introducing G2.ai, the future of software buying.Try now

Compare NinjaOne and Zoho Assist

Save
    Log in to your account
    to save comparisons,
    products and more.
Add Product
NinjaOne
NinjaOne
(3,212)
4.7 out of 5
NinjaOne
By NinjaOne
Optimized for quick response
Zoho Assist
Zoho Assist
(619)
4.6 out of 5
Zoho Assist
By Zoho
At a Glance
NinjaOne
NinjaOne
Star Rating
(3,212)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
Zoho Assist
Zoho Assist
Star Rating
(619)4.6 out of 5
Market Segments
Small-Business (70.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Zoho Assist excels in ease of use with a score of 9.3, making it particularly user-friendly for small businesses, while NinjaOne, with a score of 9.1, is slightly less intuitive according to reviewers.
  • Reviewers mention that NinjaOne shines in quality of support, scoring 9.2 compared to Zoho Assist's 8.9, indicating that users find NinjaOne's customer service more responsive and helpful.
  • G2 users highlight that Zoho Assist offers robust unattended remote access capabilities, scoring 9.2, which is essential for small businesses needing reliable support, while NinjaOne follows closely with a score of 9.1.
  • Users on G2 report that NinjaOne has superior remote reboot functionality, scoring 9.1, which is crucial for IT teams managing multiple devices, whereas Zoho Assist scores 8.6 in this area.
  • Reviewers mention that both products provide effective screen sharing features, both scoring 9.2, but users note that Zoho Assist's interface is slightly more straightforward for initiating sessions.
  • Users say that while both products support multi-monitor setups, NinjaOne's score of 8.8 indicates a more seamless experience compared to Zoho Assist's 8.6, which some users found less efficient in handling multiple displays.
Pricing
Entry-Level Pricing
NinjaOne
No pricing available
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plans
Free Trial
NinjaOne
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.1
3,039
9.2
507
Ease of Use
9.1
3,073
9.3
517
Ease of Setup
9.2
2,872
9.3
433
Ease of Admin
9.2
2,748
9.3
384
Quality of Support
9.2
2,918
8.9
427
Has the product been a good partner in doing business?
9.5
2,684
9.2
372
Product Direction (% positive)
9.7
3,023
9.3
501
Features by Category
Team CollaborationHide 22 FeaturesShow 22 Features
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
7.9
708
Not enough data
Administration
8.2
654
Not enough data
8.7
672
Not enough data
8.2
674
Not enough data
Service Desk
8.0
665
Not enough data
7.8
654
Not enough data
7.7
632
Not enough data
Management
8.3
617
Not enough data
9.0
624
Not enough data
8.7
602
Not enough data
8.8
598
Not enough data
8.4
581
Not enough data
Functionality
7.5
604
Not enough data
8.5
612
Not enough data
8.8
632
Not enough data
8.9
631
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
6.9
175
Not enough data
6.8
173
Not enough data
6.9
171
Not enough data
6.7
172
Not enough data
6.7
171
Not enough data
6.7
169
Not enough data
6.8
168
Not enough data
Server BackupHide 18 FeaturesShow 18 Features
8.1
328
Not enough data
Compatibility
8.8
310
Not enough data
8.0
286
Not enough data
8.3
287
Not enough data
8.2
276
Not enough data
Management
Feature Not Available
Not enough data
8.3
287
Not enough data
8.6
290
Not enough data
8.8
304
Not enough data
9.2
304
Not enough data
Compliance
8.7
283
Not enough data
8.4
276
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
63
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.3
64
Not enough data
7.3
64
Not enough data
7.4
64
Not enough data
Online BackupHide 17 FeaturesShow 17 Features
8.1
383
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
338
Not enough data
9.0
353
Not enough data
8.5
342
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
347
Not enough data
8.6
337
Not enough data
8.3
328
Not enough data
Management
8.2
327
Not enough data
8.8
329
Not enough data
8.7
330
Not enough data
Agentic AI - Online Backup
7.5
74
Not enough data
7.3
73
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.2
72
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
7.9
2,004
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.2
1952
|
Verified
Not enough data
8.5
467
Not enough data
8.1
447
Not enough data
Monitoring and Management
9.3
1939
|
Verified
Not enough data
8.4
1832
Not enough data
8.6
1887
|
Verified
Not enough data
8.9
1935
|
Verified
Not enough data
8.2
451
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
441
Not enough data
Service Management
9.1
1859
|
Verified
Not enough data
8.0
435
Not enough data
7.2
426
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
468
Not enough data
7.0
466
Not enough data
7.1
460
Not enough data
6.9
455
Not enough data
6.8
456
Not enough data
6.9
452
Not enough data
7.0
449
Not enough data
Screen SharingHide 11 FeaturesShow 11 Features
Not enough data
7.6
49
Presenter Tools
Not enough data
7.6
45
Not enough data
6.8
43
Not enough data
8.4
44
Not enough data
7.7
43
Conferencing Options
Not enough data
7.7
44
Not enough data
7.4
46
Not enough data
7.2
46
Application Tools
Not enough data
8.0
41
Not enough data
7.8
43
Not enough data
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.9
433
Not enough data
Scope
8.7
411
Not enough data
8.8
420
Not enough data
Security
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Not enough data
Management
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
7.5
688
Not enough data
Functionality
8.8
652
Not enough data
8.9
669
Not enough data
8.0
614
Not enough data
8.7
609
Not enough data
Monitoring - Network Monitoring
7.5
250
Not enough data
7.7
252
Not enough data
8.2
252
Not enough data
Management
8.2
571
Not enough data
8.2
580
Not enough data
7.6
537
Not enough data
Analytics - Network Monitoring
7.0
241
Not enough data
6.9
239
Not enough data
Security - Network Monitoring
7.7
243
Not enough data
7.2
240
Not enough data
7.0
241
Not enough data
Network Performance - Network Monitoring
6.9
242
Not enough data
7.3
241
Not enough data
AI Automation - Network Monitoring
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Not enough data
Agentic AI - Network Monitoring
6.5
125
Not enough data
6.5
124
Not enough data
6.5
125
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Not enough data
Incident ManagementHide 16 FeaturesShow 16 Features
7.9
572
Not enough data
Monitoring
9.2
552
|
Verified
Not enough data
9.2
550
|
Verified
Not enough data
8.5
504
|
Verified
Not enough data
7.1
197
Not enough data
Management Tools
8.2
492
Not enough data
8.6
507
|
Verified
Not enough data
8.5
488
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.8
1,149
Not enough data
Asset Inventory
8.9
1125
Not enough data
8.8
1116
Not enough data
7.7
1023
Not enough data
Feature Not Available
Not enough data
8.1
1050
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.3
228
Not enough data
7.2
225
Not enough data
7.4
223
Not enough data
7.1
220
Not enough data
7.1
219
Not enough data
7.0
221
Not enough data
7.0
219
Not enough data
Management
9.1
1080
Not enough data
8.7
1028
Not enough data
8.0
995
Not enough data
8.1
1020
Not enough data
ServiceNow Store AppsHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
8.4
1,614
8.4
204
Administration
9.2
1553
9.2
191
8.7
1512
8.5
187
7.8
1415
8.3
172
9.1
1550
9.3
190
8.9
1476
8.5
175
8.8
1510
8.6
177
Maintenance
9.1
1540
8.6
178
7.7
1330
8.2
160
Communication
7.9
1377
8.5
175
Feature Not Available
7.3
145
Feature Not Available
7.1
146
7.2
1303
7.9
147
Security
8.3
1344
8.7
155
8.4
1373
8.8
152
Device Support
7.6
1339
8.3
161
8.4
1408
8.9
173
8.4
1395
8.8
166
Performance
8.2
1463
8.4
158
Co-BrowsingHide 5 FeaturesShow 5 Features
Not enough data
8.7
8
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
PC BackupHide 12 FeaturesShow 12 Features
7.9
337
Not enough data
Functionality
8.8
321
Not enough data
7.9
293
Not enough data
8.0
297
Not enough data
8.5
309
Not enough data
Performance
8.8
316
Not enough data
8.5
303
Not enough data
Feature Not Available
Not enough data
8.6
306
Not enough data
Agentic AI - PC Backup
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
IT DocumentationHide 6 FeaturesShow 6 Features
8.5
226
Not enough data
Management and Discovery - IT Documentation
8.4
223
Not enough data
8.3
222
Not enough data
8.7
223
Not enough data
Operations - IT Documentation
8.3
220
Not enough data
8.7
221
Not enough data
8.3
223
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
7.8
76
Not enough data
Generative AI - Autonomous Endpoint Management
7.2
64
Not enough data
7.2
65
Not enough data
7.2
64
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.6
75
Not enough data
8.1
72
Not enough data
7.8
68
Not enough data
8.8
75
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
8.1
480
Not enough data
Platform - Mobile Device Management (MDM)
8.5
431
Not enough data
Operating System
9.1
476
Not enough data
8.0
468
Not enough data
8.2
455
Not enough data
Management
8.5
460
Not enough data
8.2
438
Not enough data
8.2
436
Not enough data
8.1
437
Not enough data
8.3
438
Not enough data
Security
8.5
445
Not enough data
8.5
442
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Not enough data
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
7.8
742
Not enough data
Analysis
8.0
704
Not enough data
Platform
7.8
691
Not enough data
9.0
715
Not enough data
8.2
675
Not enough data
8.4
708
Not enough data
8.2
691
Not enough data
Security
8.6
706
Not enough data
9.1
720
Not enough data
7.6
665
Not enough data
8.6
689
Not enough data
8.1
669
Not enough data
Agentic AI - Enterprise IT Management
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Not enough data
Remote DesktopHide 14 FeaturesShow 14 Features
Not enough data
8.5
245
Administration
Not enough data
Feature Not Available
Not enough data
8.2
186
Not enough data
8.1
188
Not enough data
8.1
171
Not enough data
8.1
171
Not enough data
9.2
213
Not enough data
8.5
199
Platform
Not enough data
8.7
196
Not enough data
8.3
184
Not enough data
Feature Not Available
Not enough data
9.2
207
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
159
Categories
Categories
Shared Categories
NinjaOne
NinjaOne
Zoho Assist
Zoho Assist
NinjaOne and Zoho Assist are categorized as Remote Support
Unique Categories
NinjaOne
Zoho Assist
Zoho Assist is categorized as Remote Desktop, ServiceNow Store Apps, Screen Sharing, and Co-Browsing
Reviews
Reviewers' Company Size
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
44.5%
Mid-Market(51-1000 emp.)
49.6%
Enterprise(> 1000 emp.)
5.9%
Zoho Assist
Zoho Assist
Small-Business(50 or fewer emp.)
70.5%
Mid-Market(51-1000 emp.)
23.7%
Enterprise(> 1000 emp.)
5.7%
Reviewers' Industry
NinjaOne
NinjaOne
Information Technology and Services
26.8%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Zoho Assist
Zoho Assist
Information Technology and Services
26.0%
Computer & Network Security
7.5%
Computer Software
6.2%
Computer Networking
2.6%
Retail
2.4%
Other
55.3%
Alternatives
NinjaOne
NinjaOne Alternatives
Atera
Atera
Add Atera
TeamViewer
TeamViewer
Add TeamViewer
LogMeIn Resolve
LogMeIn Resolve
Add LogMeIn Resolve
Pulseway
Pulseway
Add Pulseway
Zoho Assist
Zoho Assist Alternatives
TeamViewer
TeamViewer
Add TeamViewer
Splashtop Remote Access
Splashtop Remote Access
Add Splashtop Remote Access
ScreenConnect
ScreenConnect
Add ScreenConnect
AnyDesk
AnyDesk
Add AnyDesk
Discussions
NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
Jenny T.
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
Pani R.
PR
Make them regular users. Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
Brian A.
BA
Hey Sam, We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
See all discussions
Zoho Assist
Zoho Assist Discussions
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
Simon C.
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
See all discussions
Ask NinjaOne a QuestionContact NinjaOne
Ask Zoho Assist a QuestionContact Zoho Assist

Spotlight Categories

Add Product
NinjaOne
NinjaOne
Optimized for quick response
Zoho Assist
Zoho Assist