# The lag time to connect is REALLY slow. Anything I can do to improve that?

?

##### Post Metadata
- Posted at: almost 7 years ago
- Author title: Intuit Pro Advisor, and Bookeeping Expert
- Net upvotes: 1


## Comments
### Comment 1

I have never had an issue.

##### Comment Metadata
- Posted at: over 6 years ago



### Comment 2

I have had similar experiences with Lisa T.
It might take a few seconds to connect but once connected, there are no issues and everything works properly.
I am using Bell Fibe Gigabyte internet speed with multiple users on  the internet and everything seems to work great!

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Publisher



### Comment 3

@Lisa Thompson, I am on a full Gigabit (duplex) fiber line at both work and home and it doesn't improve the connection delay, it have nothing to do with internet speed. It's more a matter on how Zoho Assist are designed and first of all, the remote computer owner have a slight delay (like 5 seconds) to cancel/block the incoming connection. So just this slight rejection delay is also part of the overall connection delay.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Responsable, Service TI et Sécurité chez Lemieux Bédard



### Comment 4

The only lag I've ever gotten is the lag it takes to connect to the remote  machine.  But once connected, I've never experienced a lag.  Perhaps look into speeding up your connection?

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Internet Marketing & Technology



### Comment 5

"I'd assume the "lag" is due to server capacity and location neither of which are under the end user's control." related Zoho Assist 

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Consultant at Self Employed Consultant



### Comment 6

Hi Cindy, 
I'm with Simon on that, some times it can be laggy, but I get that with TV and Goto as well, also n-able. 
Setting adjustment can help, when really bad. 
Hope that helps some what.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Director



### Comment 7

Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I had a discussion with Zoho R&D team and this is not something you can improve by changing your settings. Let's speak honestly; Zoho Assist have some slight performance issues, but I am still 100% pleased with this product because of it extremely low price if you compare with other business solutions such as Team Viewer, GoToAssist, etc. I can definitely live with some lower performance if the cost remains lower by 75% like it is. Have a great day!

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Responsable, Service TI et Sécurité chez Lemieux Bédard




## Related Product
[Zoho Assist](https://www.g2.com/products/zoho-assist/reviews)

## Related Category
[Remote Support](https://www.g2.com/categories/remote-support)

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