Compare Neon CRM and Sumac 
Featured Products
At a Glance
Market Segments
Small-Business (89.6% of reviews)
Small-Business (95.0% of reviews)
Entry-Level Pricing
Starting at $99.00 Per Month
Starting at $179.00 2 User Per Month
Neon CRM
Star Rating
(390)4.3 out of 5
Market Segments
Small-Business (89.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 3 pricing plansSumac
Star Rating
(25)4.2 out of 5
Market Segments
Small-Business (95.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $179.00 2 User Per Month
Learn more about SumacSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Neon CRM excels in user experience, with many praising its intuitive and user-friendly interface. Users appreciate how it combines various functionalities like donor management, memberships, and event planning into a single platform, making workflows significantly more efficient.
- Users say that while Sumac is user-friendly, especially for staff with varying tech comfort levels, it lacks the comprehensive features that Neon CRM offers. Reviewers highlight that Sumac is effective for basic tasks like searching for specifics and tax receipting, but may not meet the needs of organizations looking for a more robust solution.
- According to verified reviews, Neon CRM's automated workflows are a standout feature, allowing users to set up auto triggers for specific actions. This capability, such as sending personalized birthday emails, enhances engagement and saves time, which many users find invaluable.
- Reviewers mention that while Sumac has a strong customer service reputation, especially during its privately owned days, it currently faces challenges with limited website support. Users have noted that the personal touch in customer service has diminished, which can impact the overall user experience.
- G2 reviewers highlight that Neon CRM has a significantly higher number of reviews, indicating a broader user base and more reliable feedback. With 366 reviews compared to Sumac's 17, users can feel more confident in the insights shared about Neon CRM's performance and capabilities.
- Users say that while Sumac offers a lower entry-level price, Neon CRM's pricing reflects its extensive features and capabilities. Many users feel that the investment in Neon CRM is justified by its ability to handle complex needs, such as integrating donor management and event planning seamlessly.
Pricing
Entry-Level Pricing
Neon CRM
Essentials
Starting at $99.00
Per Month
All the tools you need to efficiently manage your constituent relationships so you can continue to grow.
- 360-Degree Constituent Management
- Unlimited Users
- Unlimited Forms
Sumac
Starter
Starting at $179.00
2 User Per Month
Prices for Sumac nonprofit case management software start at just $179/month
- Custom Client Intake & Profile Forms
- End-to-End Case Tracking
- Service Planning & Delivery Tools
Free Trial
Neon CRM
No trial information availableSumac
No trial information availableRatings
Meets Requirements
8.4
319
8.1
19
Ease of Use
8.0
322
7.4
19
Ease of Setup
7.7
238
7.7
13
Ease of Admin
8.3
244
7.5
10
Quality of Support
8.3
308
9.2
18
Has the product been a good partner in doing business?
8.7
245
8.8
10
Product Direction (% positive)
8.6
304
7.3
17
Features by Category
Administration
8.1
154
Not enough data
8.1
135
Not enough data
7.6
142
Not enough data
8.5
152
Not enough data
Fundraising
8.4
154
Not enough data
8.6
156
Not enough data
7.5
138
Not enough data
8.5
151
Not enough data
6.9
89
Not enough data
6.8
110
Not enough data
Marketing
7.5
137
Not enough data
7.0
118
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
177
Not enough data
8.5
174
Not enough data
7.9
174
Not enough data
7.3
168
Not enough data
7.7
176
Not enough data
Donor Management
7.1
141
Not enough data
7.3
132
Not enough data
7.0
137
Not enough data
8.4
172
Not enough data
Interoperability
7.8
149
Not enough data
8.4
143
Not enough data
7.7
129
Not enough data
Constituent Management
8.3
179
|
Verified
Not enough data
7.7
166
|
Verified
Not enough data
8.1
183
|
Verified
Not enough data
Marketing Automation
7.4
171
|
Verified
Not enough data
6.4
134
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
6.4
132
|
Verified
Not enough data
Workflow Automation
6.3
141
|
Verified
Not enough data
8.1
179
|
Verified
Not enough data
6.4
142
|
Verified
Not enough data
Reporting & Analytics
7.8
181
|
Verified
Not enough data
8.1
176
|
Verified
Not enough data
7.4
163
|
Verified
Not enough data
Integrations
7.2
147
|
Verified
Not enough data
8.3
172
|
Verified
Not enough data
6.6
141
|
Verified
Not enough data
6.0
123
Not enough data
Agentic AI - Nonprofit CRM
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Volunteer Management
7.2
42
Not enough data
7.9
50
Not enough data
7.1
39
Not enough data
7.6
42
Not enough data
7.1
40
Not enough data
Engagement & Communication Tools
5.7
34
Not enough data
7.9
45
Not enough data
8.4
49
Not enough data
6.8
39
Not enough data
Administration
8.3
44
Not enough data
8.3
49
Not enough data
Agentic AI - Professional Association Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Membership Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Events & Committees
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial & Operational Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Neon CRM and Sumac are categorized as Fundraising, Nonprofit CRM, Donor Management, and Volunteer Management
Unique Categories
Neon CRM is categorized as Admission-Based Nonprofit and Professional Association Management
Sumac is categorized as Human Services
Reviews
Reviewers' Company Size
Neon CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sumac
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
55.5%
Performing Arts
3.8%
Civic & Social Organization
3.8%
Religious Institutions
3.2%
Education Management
2.4%
Other
31.4%
Non-Profit Organization Management
50.0%
Human Resources
10.0%
Renewables & Environment
5.0%
Music
5.0%
Mental Health Care
5.0%
Other
25.0%
Alternatives
Discussions
Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?
1 Comment
AS
Hi Jessica! Thanks for your question. Here's the link to our support guide to reporting, where you'll find the answer...Read more
How do I take a screenshot of my login
1 Comment
RL
Yes, Tristan is right! You can respond to comments from within the platform.
https://slopeunblocked.coRead more
Neon CRM has no more discussions with answers
Sumac has no discussions with answers
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