Neon CRM Pricing Overview

Neon CRM is the one donor- and member-focused CRM we found that can handle all the aspects we needed when we were looking for a CRM - donations, membership, event registration, etc. -- at a price a small nonprofit can actually afford. We use it for almost everything we do now and it's simplified and sped up many administrative processes -- like donation tracking and thanking, end of year tax receipts, and event reminders. Review collected by and hosted on G2.com.

Some features/modules aren't as fully fleshed out as we'd like them to be -- surveys, volunteers, and grants, for example. Review collected by and hosted on G2.com.

Email blasts were incorporated into the system Review collected by and hosted on G2.com.

Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even more confusing to use. For example, a donor’s email was not automatically added to our email list when the donor made a contribution. Instead, we had to check each donation that came in to determine whether it was a new or existing donor. If it was a new donor, we had to copy their email address and manually add it into our email blast list. This was an enormous time-waster for our org for something that should have been fully automated from the start. Pricing continued to increase while the service continued to go downhill. We were paying almost $400 monthly when we cancelled. While doing so, Neon stated that they are designed to “help nonprofits” and could decrease our cost to $270 monthly and they were also adding 10 new technicians to help with the increased customer issues they were having. We declined. When we cancelled, Neon stated that “according to our contract” we would owe them for three months (totaling almost $1,200), even though we would not be using their system. This is not stated anywhere in the contract. Customer support was impossible to reach, often taking a week to 10 days to respond. Exporting reports was cumbersome, confusing and more importantly, not accurate. For instance, our export of “lapsed” donors included over a dozen of contributors who had donated within the previous week, and our export of “New Donors” included people who had donated only one time seven years prior. Email address uploads could not be trusted. When we uploaded new email addresses into our email blast list, the number of emails in our mailing list never increased. We are positive the addresses were new emails and not a previous emails that was overwritten. This includes new emails that numbered into the hundreds. Neon CRM refused to transfer our recurring donor information over to Stripe unless we paid them $450. We paid, then, when our donor's cards were transferred, some of them did not match the cards the donors actually had on file. We have no idea who these cards belonged to or if someone was ever charged. When we contacted Neon, very concerned, their response was that they are trying to improve" Our attorney contacted Neon and they refunded the $450. Review collected by and hosted on G2.com.