Compare MSG91 and Plivo 
At a Glance
Market Segments
Small-Business (78.3% of reviews)
Small-Business (79.0% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go
MSG91
Star Rating
(50)4.0 out of 5
Market Segments
Small-Business (78.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about MSG91Plivo
Star Rating
(731)4.5 out of 5
Market Segments
Small-Business (79.0% of reviews)
Entry-Level Pricing
Pay As You Go
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Plivo excels in API Call Speed with a score of 9.1, which reviewers mention significantly enhances their application's responsiveness compared to MSG91's score of 8.9.
- Reviewers mention that Plivo's Ease of Integration is rated at 8.9, making it easier for developers to incorporate into their systems, while users on G2 note that MSG91's score of 8.1 indicates more challenges in this area.
- G2 users highlight that Plivo offers a wider range of Communication Varieties with a score of 8.8, allowing for more versatile messaging options, whereas MSG91's score of 6.7 suggests limitations in this feature.
- Users say that Plivo's Quality of Support is rated at 8.6, with many reviewers praising the responsiveness and helpfulness of the support team, while MSG91's score of 8.0 indicates room for improvement in customer service.
- Reviewers mention that Plivo's Documentation is rated at 8.7, providing clear and comprehensive guides, which contrasts with MSG91's lower score of 7.2, where users report difficulties in finding adequate resources.
- Users on G2 report that both products have similar scores for Community Support at 7.6, but Plivo's overall user satisfaction suggests a more engaged community, enhancing the user experience.
Featured Products
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Conversational Marketing
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Conversational Marketing
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Conversational Marketing
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Pricing
Entry-Level Pricing
MSG91
No pricing availablePlivo
SMS API Platform
Pay As You Go
SMS Pricing starts at $0.0055/sms in the US.
https://www.plivo.com/sms/pricing/us/
- Fraud Shield fights SMS Pumping
- Simplified 10DLC / DLT registration
- Toll-free verification
Free Trial
MSG91
No trial information availablePlivo
Free Trial is available
Ratings
Meets Requirements
8.0
37
9.1
506
Ease of Use
8.1
36
9.0
518
Ease of Setup
8.7
25
8.9
388
Ease of Admin
8.5
24
9.0
385
Quality of Support
8.0
37
8.6
464
Has the product been a good partner in doing business?
8.7
23
9.0
376
Product Direction (% positive)
7.9
28
7.8
472
Features by Category
Authentication type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Implementation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.1
13
|
Verified
8.9
326
|
Verified
8.8
13
|
Verified
9.1
314
|
Verified
6.8
15
|
Verified
8.8
303
|
Verified
Support
7.3
14
|
Verified
8.7
323
|
Verified
7.6
14
Feature Not Available
7.8
15
|
Verified
8.6
270
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - Phone Verification
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Phone Verification
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
MSG91 and Plivo are categorized as Communication Platform as a Service
Unique Categories
MSG91 has no unique categories
Plivo is categorized as WhatsApp Marketing, Conversational Support, SMS Marketing, Conversational Marketing, Multi-Factor Authentication (MFA), Mobile Marketing, AI Chatbots, AI Agents, and Phone Verification
Reviews
Reviewers' Company Size
MSG91
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Plivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.3%
Education Management
10.6%
Retail
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Other
48.9%
Computer Software
18.7%
Information Technology and Services
12.1%
Marketing and Advertising
5.6%
Telecommunications
5.5%
Financial Services
4.1%
Other
53.9%
Most Helpful Reviews
MSG91
Most Helpful Favorable Review
Meenakshi S.
Verified User in Education Management
Support from Mr. Hardik is really great! They helped us with basics. And now we're using their API for OTPs. The dashboard is easy to use. Love the simplicity.
Most Helpful Critical Review
Shivam M.
Verified User in Marketing and Advertising
Tech Support sucks. They will give you false deadlines to resolve the issue and All the time same excuse."We are working with our backend team regarding the issue". I don't understand how many years they will resolve the issue. Worst You can't contact them...
Plivo
Most Helpful Favorable Review
Joseph G.
Verified User in Food & Beverages
I love Plivo's delivery rate. I can rest assured that when I use Plivo for my business, the messages will reach my customers. Also, I love their console. The UI/UX is well done.
Most Helpful Critical Review
Verified User in Computer Software
Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request...
Meenakshi S.
Verified User in Education Management
Support from Mr. Hardik is really great! They helped us with basics. And now we're using their API for OTPs. The dashboard is easy to use. Love the simplicity.
Joseph G.
Verified User in Food & Beverages
I love Plivo's delivery rate. I can rest assured that when I use Plivo for my business, the messages will reach my customers. Also, I love their console. The UI/UX is well done.
Shivam M.
Verified User in Marketing and Advertising
Tech Support sucks. They will give you false deadlines to resolve the issue and All the time same excuse."We are working with our backend team regarding the issue". I don't understand how many years they will resolve the issue. Worst You can't contact them...
Verified User in Computer Software
Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request...
Alternatives
Discussions
MSG91 has no discussions with answers
Can you add emoji use to texting with Plivo ?
2 comments
HD
Hi Raquel, We do support this feature and emojis can be added and sent through inbound and outbound SMS. We're putting together a quick how to for you and...Read more
Where can I see the pricing for all countries you support?
1 comment
Official Response from Plivo
I am unable to access external websites, but you can visit the provided link for detailed pricing information.Read more
Does anybody from Ethiopia use Plivo, if so do you have deliverability issues some times?
1 comment
HD
Hi there - I checked with our Plivo support team and the last known issue that was raised with us was in July and was due to a two week Internet blackout in...Read more
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