# Bandwidth Reviews **Vendor:** Bandwidth **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.4/5.0 **Total Reviews:** 504 ## About Bandwidth With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. ## Bandwidth Pros & Cons **What users like:** - Users find the **ease of use** in Bandwidth's portal makes porting simple and user-friendly. (20 reviews) - Users praise the **exceptional customer support** and responsive account management, enhancing their experience with Bandwidth. (14 reviews) - Users commend the **helpful and responsive customer service** of Bandwidth, enhancing their overall experience. (10 reviews) - Users value the **reliable voice communication** of Bandwidth, enhancing their business efficiency with excellent call quality. (9 reviews) - Users appreciate the **navigation ease** of Bandwidth's portal, which effectively consolidates and simplifies call tracking. (7 reviews) - Users appreciate the **great support** from Bandwidth, valuing timely assistance and helpful resources for their needs. (7 reviews) - Users appreciate the **exceptional helpfulness** of Bandwidth's support team, ensuring quick resolutions and efficient service. (6 reviews) - Call Quality (4 reviews) - Easy Navigation (4 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users express frustration with **poor customer service** , highlighting unhelpful chatbots and difficulty accessing live support. (11 reviews) - Users find **complex processes** frustrating, especially with the new ticketing system and OAuth transition issues. (9 reviews) - Users often face **messaging issues** such as unreadable ticket formats and limited logs, impacting communication efficiency. (7 reviews) - Users experience **poor customer support** , often facing delays in responses and difficulty reaching a live person. (5 reviews) - Users express frustration with **time constraints** on password updates and support responsiveness, complicating their experience with Bandwidth. (4 reviews) - Delays (3 reviews) - Limited Features (3 reviews) - Access Issues (2 reviews) - Account Management (2 reviews) - Billing Issues (2 reviews) ## Bandwidth Reviews ### 1. Great Account Manager and RCS Team Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse D. | Product Director, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Bandwidth?** The service works, our account manager is great, we still believe it is the best option for messaging and our use cases. **What do you dislike about Bandwidth?** The new support experience is really not great. I really dislike the new chatbot way of logging a ticket, the new way to view tickets and manage them is also tricky. A few times I've been told to give feedback to the web team using the feedback toolset instead of logging a ticket when I couldn't login due to trouble with the login page. It seems like the nature of support is becoming more corporate help yourself than hands on support. It also seems like with the OAuth rollout, there is a forced transition planned, but APIs (Messaging V2) don't currently support OAuth - limiting the time we can use to move ahead. It seems like things should be ready before they are pushed to clients as a required transition. The experience is quite different when working with other folks directly. Our account manager is great and so is the team helping with RCS. **What problems is Bandwidth solving and how is that benefiting you?** We primarily use Bandwidth for messaging, this allows our government agencies (customers) to reach their citizens timely and effectively. **Official Response from Matt Ruehlen:** > Hello, Thank you for your feedback. I am glad to hear that the service is performing well for you and, more importantly, that your Account Manager and our RCS team are delivering the high level of support you expect. I also want to address your concerns regarding the new support experience. We are intentionally investing in more self-service tooling for our customers, but this should be additive and in no way a trade-off to the human touch that has been our hallmark. I invite you to share feedback directly with me if you’re ever unable to log in, or if you’d just prefer to share it directly - mruehlen@bandwidth.com. I do personally look at every single bit of feedback that arrives via our App. My mission as our Voice of the Customer is to be sure you’re heard. Expect to hear more from us about improvements to the support experience. We're taking in our customer feedback here and have already acted on much of it. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer ### 2. Exceptional Voice Quality & Support, Streamlined Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Bob Z. | Account Management Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Bandwidth?** I like that Bandwidth has great technicians and a developing portal that makes it easy to track calls and telephone numbers. It saves me a significant amount of time that I would otherwise spend researching different issues related to our voice customers. The portal consolidates all of the data, making it easy to access. The voice quality, technical support, and pricing are much better with Bandwidth than what we experienced with Vitelity. The initial setup of Bandwidth was very easy for us, as we just created our existing accounts in the Bandwidth portal and worked with them to transition our numbers into their system. **What do you dislike about Bandwidth?** The new ticketing system we've struggled with; they need to be able to add or modify that as issues come up. One thing would be being able to add or CC additional people into the ticket once it's been opened. Another would be to display the text in a more readable format once the system emails the ticket creator(s). **Recommendations to others considering Bandwidth:** Check out the portal - it provides easy, direct access to the tools you need. **What problems is Bandwidth solving and how is that benefiting you?** Managing our customers' phone numbers, trunk configurations and IP addresses. It also allows me to track call through the Insights utility making locating and review calls much easier. This is a huge timesaver by cutting down on research time and consolidating data in one easy to use location. **Official Response from Matt Ruehlen:** > Hey Bob, Thank you for sharing such a detailed review. It’s fantastic to hear that our portal and Insights tool are saving you time and that your migration experience was smooth. We take a lot of pride in our people and how we serve our customers, so I’m thrilled to see we have made a positive impact on your operations. I also appreciate your candid feedback on the new ticketing experience. While we do allow adding CCs during ticket creation, we are exploring ways for you to easily add colleagues after a ticket is already open. We’ve been collecting feedback from our customers and both items you mention are on our radar. You can expect to see more communication from us soon sharing our roadmap and the specific improvements we are delivering to the ticketing system. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer ### 3. Easy-to-Use Dashboard, But Support Access and Ticketing Can Be Frustrating **Rating:** 3.5/5.0 stars **Reviewed by:** Joe M. | Senior IT ENgineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Bandwidth?** Dashboard is easy to use Don't have issues porting in most numbers local or Toll Free **What do you dislike about Bandwidth?** Changes to support - no longer able to get telephone support for local ports without paying additoinal monthly fees for higher levels of support. Getting support via ticket is hit and miss. Having to navigate AI chatbot just to open a ticket is frustrating **What problems is Bandwidth solving and how is that benefiting you?** Standarding all our SIP trunks Providing e911 services 10DLC guidance ### 4. Top-Notch Support with Simple Porting and Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nic C. | Director of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Bandwidth?** I love how Bandwidth makes our porting process easy and number management a breeze. Their support is always top notch; I've worked with several other carriers, and their support is far above anyone else. The portal is easy to use and straightforward. The services we use like number management, lookup, and number ordering are all easy to use and straightforward. Updating and setup with Bandwidth is an easy part of VoIP Platform migrations, which I've done three of. **What do you dislike about Bandwidth?** Texting registry can be a bit hard to understand and manage where numbers are registered/what they are doing **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth makes our porting process easy and number management a breeze. ### 5. Good but can improve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** The UI is very straightforward, design is simple and very helpful. The new way to ask for support is helpful, tickets are reviewed quickly. The information presented on any order/phone/campaign is ok. **What do you dislike about Bandwidth?** There is no way to see several phones at the same time or update them all at once, especially to add them to the messaging campaign. Doing a bulk association to campaigns is not possible. **What problems is Bandwidth solving and how is that benefiting you?** Review phone numbers configurations, but can only be reviewed one by one. Seeing the messaging campaigns status. ### 6. Straightforward UI with Top-Notch Support and Robust Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Liem D. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Bandwidth?** UI/UX is straight foward. Lots of reporting options to track numbers. Finally customer support is top notch **What do you dislike about Bandwidth?** Pricing could be more clear on website. Although there is a lot of reporting options, more flexibility there would be nice **What problems is Bandwidth solving and how is that benefiting you?** Provisioning phone numbers for our clients to use within our application ### 7. Provide an excellent service and are easy to do business with adding value to my product set. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex W. | Head of UC and Voice, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Bandwidth?** Excellent Coverage Easy ordering easy to use portal Ease of implementation Great engaging account management **What do you dislike about Bandwidth?** I would like them to be more pushy and engaging with onward carriers **What problems is Bandwidth solving and how is that benefiting you?** Providing International coverage combining many relationships that would otherwise be expensive and time consuming to acquire Providing regulatory information updates and guidance ### 8. Cloud services **Rating:** 2.5/5.0 stars **Reviewed by:** Mike M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2018 **What do you like best about Bandwidth?** Recently they contracted with new third party and since them caller ID name on inbound calls has been incorrect. They indicate this should be fixed as when they bring on additional secondary and tertiary providers but this doesn't fix the current issue and we've been forced to consider moving client numbers to a different provider for the time being. **What do you dislike about Bandwidth?** Better communication with clients and more thorough testing before making these large changes **What problems is Bandwidth solving and how is that benefiting you?** a more cost efficient solution for clients. Ease of access and support. **Official Response from Matt Ruehlen:** > Hello, Thank you for your feedback regarding our recent vendor changes. You are right to point this out, as we are currently navigating industry dynamics regarding CNAM and Caller ID data. While our shift was necessary, we know that the transition has created friction for some of our customers. Please know that we have been actively working to integrate additional data sources to close the gaps you are seeing. We continue to fine-tune the product and have empirically validated that these sources are improving accuracy, and we remain committed to exploring further opportunities for even more reliable Caller ID (CNAM) presentation. I would welcome the opportunity to discuss this with you in more detail and share more about what we are seeing in the data. Please send me an email directly at mruehlen@bandwidth.com and I'll make certain that you're offered a deep conversation on the full mechanics. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer ### 9. bandwidth best Communication Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Rizwan K. | Account operation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Bandwidth?** Direct to carrier model : Bandwidth owns and operates ist own nationwide VolP Network, Which Means Fewer Intermediaries, better call quality, and Lower latency, Transparent pricing, and Strong API suite, Interprise focus : Trusted by Major platforms like microsoft Teams,zoom and ringcentral for Backend voice infrastructure. **What do you dislike about Bandwidth?** Limited Brand Recognition : Bandwitdth is less known among startup and Smaller Developers, Complex setup for beginners, Customer support Variability, Less Focus on messaging innovation, No Native App Layer etc **What problems is Bandwidth solving and how is that benefiting you?** 1. Complex Telecom Infrastructure: Traditional telecom systems are fragmented, expense and hard to scale, 2. Lack of control over call Quality : Most CPaas Providers rely on third-Party carriers leading to latency and reliability. 3. Emergency Services integration : Adding E911 Capabilities to Apps is legally required but Technically challenging 4. High Cost for Global Communication : international Voice and messaging can be costly and inconsistent. **Official Response from Matt Ruehlen:** > Hello, Thank you for this incredibly thorough review and pointing out our network ownership - the network ownership and control is certainly an advantage for us and does allow finer tuning of call quality. To that end, we are continuing to invest heavily in new monitoring and alarming tools to provide even greater performance visibility. I'd encourage you to speak with your account manager for more information on these new capabilities if you haven't already. You do point out several areas that are a larger challenge in telecommunications and we hope to continue simplifying 'Telecomplexity' for our customers in the advancements we continue to make on our new Universal Platform. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer ### 10. I do not use Bandwidth, Support has been intentionally NOT helpful, I cannot recommend Bandwidth. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** May 01, 2026 **What do you like best about Bandwidth?** Nothing, there is not one thing I like about Bandwidth. **What do you dislike about Bandwidth?** The worst thing is the fact that Support intentionally goes out of their way to be NOT helpful. Last bit of "help" was a 100% redacted document with absolutely ZERO useful information available, to include information I provided to them. This is not about security, it is about intentionally being unhelpful. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth is not resolving anything for me, and I have stopped asking for Support. ### 11. Bandwidth Survey **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** I find it easy to use and pretty reliable. **What do you dislike about Bandwidth?** The support used to be good pre-COVID. Since COVID, they changed thier support model and now charge for support and it's expensive. If you can't afford thier support option, you have to submit a ticket and wait for someone to get back you which is very inconvenient- especially when you have a time sensitive issue that you need help with. **What problems is Bandwidth solving and how is that benefiting you?** I don't know if they are solving any problems. ### 12. BW Survey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 17, 2026 **What do you like best about Bandwidth?** Quickness of porting telephone numbers from other carriers **What do you dislike about Bandwidth?** The 10DLC registration process keeps changing and that makes it hard for us to assist our customers in getting the registration completed in a timely fashion. **What problems is Bandwidth solving and how is that benefiting you?** Unknow at this time ### 13. Many items are still broken. Once it's flawless, we will start recommending to everyone **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** Clear voice calls and predictable invoices **What do you dislike about Bandwidth?** portal can be bug free and fast. Features are very limited on portal compare to telnyx and other portals we manage. **What problems is Bandwidth solving and how is that benefiting you?** Good soft switch that works without issues ### 14. Great response times and response quality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** I love your team's responses. They are always very thorough, accurate, and easy to understand. Great customer service. **What do you dislike about Bandwidth?** I wish it was easier to search for Vanity numbers. That would be very helpful. I really don't have many complaints about your console. It's very clean and easy to use. **What problems is Bandwidth solving and how is that benefiting you?** A2P registration processing is very easy with your team. Appeals are processed with great timing which helps with our customer relationships. ### 15. Great Partner with a Team We Love Working With **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey . | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Bandwidth?** Great partner to work with. We like the people there. **What do you dislike about Bandwidth?** Sometimes the wait time is long on tickets. **What problems is Bandwidth solving and how is that benefiting you?** They provide the routing for 911 calls for our customers. ### 16. Good assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 21, 2026 **What do you like best about Bandwidth?** Easy to navigate and the help received is excellent **What do you dislike about Bandwidth?** The response times can take longer than indicated **What problems is Bandwidth solving and how is that benefiting you?** Problems with port in orders and to acquire new numbers ### 17. Excelent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** April 20, 2026 **What do you like best about Bandwidth?** Follow-up of problem reports and customer service questions **What do you dislike about Bandwidth?** Some times I feel that BW can do more to support customers **What problems is Bandwidth solving and how is that benefiting you?** don't have any particular problem ### 18. Reliable Service with Seamless Number Management **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie W. **Reviewed Date:** February 03, 2026 **What do you like best about Bandwidth?** I like the reliability of Bandwidth, the easy-to-navigate UI, and the number purchasing process. The UI makes it simple to keep track of numbers. I also enjoy the verification process for toll-free numbers, particularly because of the ease of submissions. **What do you dislike about Bandwidth?** Nothing of note **What problems is Bandwidth solving and how is that benefiting you?** I use Bandwidth to provision numbers for our customers and it allows them to send messages to their clients. ### 19. Positive Experience with BW Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** Reliable response and proactive support. **What do you dislike about Bandwidth?** Occasional delays and lack of proactive updates. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth streamlines number porting and issue resolution, improving efficiency and ensuring smooth service delivery. ### 20. Support got so bad I could not recommend **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** - Network infrastructure - app.bandwidth.com - Network coverage **What do you dislike about Bandwidth?** - The support is terrible. It used to be one of your strong points but I'd say for the last 3 month it's been an immense pain point. So much so, we are looking for alternatives. - Not nearly as bad as your support, but going through Radware for traffic scrubbing introduces latency. **What problems is Bandwidth solving and how is that benefiting you?** SIP trunking **Official Response from Matt Ruehlen:** > Hello, Thank you for your feedback. I am glad to hear that our network infrastructure and portal are serving your SIP trunking needs well. I am, however, very concerned by your comments regarding support. Since you noted this has historically been a strength of ours, I would love to understand the specific details behind the shift you mention observing. We want to regain your confidence, as well as learn if there are areas for improvement. If you'd please send me an email directly at mruehlen@bandwidth.com pointing to any specifics that you're able I'll personally gather those details and investigate. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer ### 21. Go-to for troubleshooting TN issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 30, 2026 **What do you like best about Bandwidth?** Relevent information troubleshooting issues **What do you dislike about Bandwidth?** No dislikes about Bandwidth at the moment **What problems is Bandwidth solving and how is that benefiting you?** TN number data accuracy and related details ### 22. Customer First Approach **Rating:** 4.5/5.0 stars **Reviewed by:** James L. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Bandwidth?** Great support throughout a range of different areas. An amazing self serve portal, with personal account management that helps drive continuous results for our end users. Commercially flexible which allows us to position opportunities in ways that provide greater success rates. The porting and implementation of numbers is an easy process with support provided when needed. **What do you dislike about Bandwidth?** The one thing missing for 6DG is having the ability to allow our customers to contract direct with bandwidth for countries where regulations hamper us providing a service. If there was a simple model we could adapt where for certain countries, the end user could contract direct with Bandwidth but allow 6DG to manage the solution we could enhance our go to market on a more global scale. **What problems is Bandwidth solving and how is that benefiting you?** The constant change in global regulations means we rely heavily on Bandwidth to keep us functioning in locations that are critical to our global offering. ### 23. I enjoy Bandwidth **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** Support represent ivies are very helpful **What do you dislike about Bandwidth?** Porting phone numbers can be difficult sometimes **What problems is Bandwidth solving and how is that benefiting you?** Running commercial and residential phone lines ### 24. Bandwidth Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 21, 2026 **What do you like best about Bandwidth?** Easy to navigate within the portal. The order process is user friendly. **What do you dislike about Bandwidth?** The comments in every order that we have to read through. sometimes rejection explanations are not shared in lay mans term that our customer would better understand. **What problems is Bandwidth solving and how is that benefiting you?** in so many ways that will help their users. ### 25. Project Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 22, 2026 **What do you like best about Bandwidth?** What is helpful about Bandwidth is the ability to port numbers and keep those orders in a single location **What do you dislike about Bandwidth?** What I like least ab our bandwidth is the inconvenience of requesting to change FOC. The deadlines varies, and it can be frustrating **What problems is Bandwidth solving and how is that benefiting you?** None at the moment ### 26. Call Quality Support with Reliable Communication API **Rating:** 4.5/5.0 stars **Reviewed by:** Pradyumn G. | Project Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Bandwidth?** Bandwidth application makes the communication easy for users with reliable voice. It comes with easy integration and has a good call quality support which helps me to improving the business needs. **What do you dislike about Bandwidth?** I dislike Bandwidth application because of its occasional delays in support. This application is less convenient because of its setup issues. **What problems is Bandwidth solving and how is that benefiting you?** Reliable voice and messaging solutions helps me to improve the communication. Bandwidth application simplifies the API integration which enhances the call quality. It also ensures the connectivity for better team interaction. ### 27. Lots of info present, not always easy to know where to find it **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 20, 2026 **What do you like best about Bandwidth?** the portal gives a lot of information when you know where to find it **What do you dislike about Bandwidth?** Synthi sends to much mails and the title with only using a number is NOT clear at all **What problems is Bandwidth solving and how is that benefiting you?** disconnecting TFNs, verifying is numbers are TFNs or not (FTS) ### 28. Bandwidth has been easy to work with and has been reliable since we moved our services over to them. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** April 21, 2026 **What do you like best about Bandwidth?** The portal is very easy to use and work with. **What do you dislike about Bandwidth?** Porting number over to Bandwidth seemed difficult. The submission page was easy to use but it usually seemed like getting all the information correct the first time was an issue. **What problems is Bandwidth solving and how is that benefiting you?** N/A ### 29. Bandwidth is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** April 23, 2026 **What do you like best about Bandwidth?** Admin interface is super easy to use and it's a simplified approach. **What do you dislike about Bandwidth?** I have no negative experiences with Bandwidth. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth has been great to work with when finding DIDs with specific geographic locations that are essential for our business. ### 30. Great Account Managers and a Strong Portal/Dashboard Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Bandwidth?** Their customer service (account managers) and their portal/dashboard. **What do you dislike about Bandwidth?** Their support team can take a bit of time to reply or fix an issue **What problems is Bandwidth solving and how is that benefiting you?** The ease of use of their dashboard help me get campaigns set up quickly. ### 31. Great service and interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 17, 2026 **What do you like best about Bandwidth?** The website's ease of use, and the support I receive when port orders are rejected. **What do you dislike about Bandwidth?** I do not have any feedback at this time. **What problems is Bandwidth solving and how is that benefiting you?** My company is able to offer number services and Bandwidth is a big part of that ### 32. Reliable texting platform - we have not used Bandwidth for its other features at this point! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 20, 2026 **What do you like best about Bandwidth?** Easy to work with and get in contact with support. **What do you dislike about Bandwidth?** Sometimes the help provided can be obtuse, especially around texting deliverability **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth helps provide a feature our users want: being able to text to their end users. ### 33. Easy to work with, responsive and Portal UI is friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** April 21, 2026 **What do you like best about Bandwidth?** The account managers, they are very easy to work with, responsive to every concern we have and our employees **What do you dislike about Bandwidth?** I don't think I have a dislike, there are room for improvements but not dislike **What problems is Bandwidth solving and how is that benefiting you?** competitive rates ### 34. easy to use portal **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 21, 2026 **What do you like best about Bandwidth?** the portal. Easy to use and easy to find what you need. **What do you dislike about Bandwidth?** When something goes wrong. Sometimes it might take a bit of time to resolve. **What problems is Bandwidth solving and how is that benefiting you?** We mostly use the service US numbers and SMS usage. ### 35. Used to be very fast in support but slow now. However still very helpfull and friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 20, 2026 **What do you like best about Bandwidth?** Very up-to-day with technology. Very helpfull and friendly support **What do you dislike about Bandwidth?** Just lately, kind of slow in support. Perharp just temporary and will resume back to that it used to be **What problems is Bandwidth solving and how is that benefiting you?** Business texting ### 36. Porting department is not easy to work with. Pricing is good but customer service sucks **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** Pricing is the best part about Bandwidth. **What do you dislike about Bandwidth?** Porting and billing. We have been taxed without a refund for several years **What problems is Bandwidth solving and how is that benefiting you?** They are a carrier so I need them for porting and trunking ### 37. Easy to use portal but few things are not easily found, **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** It's portal gives lot of control to manage things around. **What do you dislike about Bandwidth?** Few things are difficult to find in portal at times. **What problems is Bandwidth solving and how is that benefiting you?** Providing us with US based phone numbers and good quality of service. ### 38. Port phone numbers away from Bandwidth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 17, 2026 **What do you like best about Bandwidth?** Dont use it often enough to have a favorite. **What do you dislike about Bandwidth?** It is hard to get account numbers when porting phone numbers from Bandwidth **What problems is Bandwidth solving and how is that benefiting you?** Moving phone numbers from then to WOW ### 39. technical account manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 29, 2026 **What do you like best about Bandwidth?** quick responses on 911 zdfzsdfsdfsdfsdzv **What do you dislike about Bandwidth?** The change the who bandwidth uses for cnam **What problems is Bandwidth solving and how is that benefiting you?** 911 address validation ### 40. Now a days the Porting and ticketing process is bit slow . **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** Port support is good and very helping... **What do you dislike about Bandwidth?** Accounts Team no response or just wage answer to billing issue. **What problems is Bandwidth solving and how is that benefiting you?** over all good experience ### 41. Bandwidth as a tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring **Reviewed Date:** April 20, 2026 **What do you like best about Bandwidth?** ease of use and navigation ability is manageable **What do you dislike about Bandwidth?** slow customer service response and long issue resolution time **What problems is Bandwidth solving and how is that benefiting you?** Communication services ### 42. Bandwidth Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 21, 2026 **What do you like best about Bandwidth?** Easy to use and staff are helpful....... **What do you dislike about Bandwidth?** Constant password update requirements... **What problems is Bandwidth solving and how is that benefiting you?** TN management, we are a telecom provider ### 43. The login email code is kind of annoying **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** Submitting port requests is simple and easy **What do you dislike about Bandwidth?** The email with login code gets kind of annoying to use **What problems is Bandwidth solving and how is that benefiting you?** N/a ### 44. Great Product and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** April 16, 2026 **What do you like best about Bandwidth?** Ease of use, portal, support, flexibility **What do you dislike about Bandwidth?** nothing, I have not had a bad experience **What problems is Bandwidth solving and how is that benefiting you?** N/A ### 45. Bandwidth has become much less user friendly over the last couple of years **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** July 23, 2025 **What do you like best about Bandwidth?** Ports are easy and straighforward to submit. **What do you dislike about Bandwidth?** The current employees at Bandwidth do not understand porting and it's been difficult with Bandwidth now outsourcing their employees. They don't seem to speak English very well and therefore cannot explain rejections for ports and assist in the porting process. The Bandwidth APP often has issues and we have been receiving many rejections for ports that I feel are caused by Bandwidth on the processing end. There are many changes being made to the Bandwidth APP that aren't positive. Porting has become much more difficult and we don't get the support we need from well trained reps. **What problems is Bandwidth solving and how is that benefiting you?** When we have submitted feedback for certain things, such as adding a +1 at the beginning of their numbers, and we requested to have that removed, Bandwidth removed that promptly. **Official Response from Laney Alspaugh:** > Porting is a critical part of our business, and we are committed to providing knowledgeable and effective support at every step. We’d welcome the chance to connect directly, learn more about your experience, and review any specific examples. Please reach out to Hannah Macchioni, Director, Number Support Group at hmacchioni@bandwidth.com to share about your experience. Your input is important to us, and it helps guide our efforts as we continue to invest in both the tools and the people supporting your success. ### 46. Required password updates are too restrictive **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** July 29, 2025 **What do you like best about Bandwidth?** I primarily use the reports to gather billing info for our customers. The reports are good and responsive **What do you dislike about Bandwidth?** Your required password updates are too restrictive time-wise.One time I got an email that arrived on a Sunday morning and expired before I saw the email. Today I was lucky and received the email in time that I could use the button and update. But the first two times I tried it told me that the password had either non-keyboard or space characters in it. Fortunately I was able to get it accepted. I copied in the same password all three times. **What problems is Bandwidth solving and how is that benefiting you?** It does no solve problems for me, I just use the reports to complete my work as I do with all of our other carriers. **Official Response from Matt Ruehlen:** > Hello, Thank you for your review and for the positive feedback on our reporting tools. I also appreciate your sharing of the specifics on your experience with password updates. Our system is designed to send notifications at 10 days prior to expiration, and then 5 days, and finally 1 day before a password expires. It sounds like you had a different experience here that I'd like to learn more about. If you'd be willing, please email me directly at mruehlen@bandwidth.com. I'd like to confirm the details to ensure we address this properly. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer ### 47. Bandwidth's support is quite easily the worst I have encountered in tech! **Rating:** 0.0/5.0 stars **Reviewed by:** Kristi A. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Bandwidth?** When working, Bandwidth is fine. It serves its purpose like any other company could do. **What do you dislike about Bandwidth?** Their customer support is literally the worst I have ever come across! I am a customer success manager for a portfolio of customers and we utilize bandwidth for the clients to use sms within our flatform to support & run their businesses. We had a large group of customers whose sms suddenly went down with 0 warning or notice that they were out of compliance. That is not the worst. It has been 6 weeks and some of these customers are still down! Bandwidths support sometimes takes an entire week to respond and they are incredibly unhelpful. No matter how we try to help our customers by escalating, we cannot get a response. Bandwidth's support is quite easily the worst I have encountered in tech! **What problems is Bandwidth solving and how is that benefiting you?** Supposed to be helping our customers with SMS services through our platform **Official Response from Laney Alspaugh:** > Thank you for your feedback regarding your support experience, Kristi. We take these concerns seriously and would appreciate the chance to address them. Please reach out to Matt Ruehlen, Bandwidth’s Sr. Director, Service Ambassador at mruehlen@bandwidth.com, and we’ll work to provide the support you need. ### 48. Review of onboarding our global business **Rating:** 5.0/5.0 stars **Reviewed by:** Scott B. | UC Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Bandwidth?** Portal access and able to make changes on the fly, without having to use a back-end ITSP team. Good and honest discussions with account manager. Able to assist in our growth, by opening up new countries/regions. **What do you dislike about Bandwidth?** Would be nice, when needed, to have a telephone call with support team. **What problems is Bandwidth solving and how is that benefiting you?** Global provider. Our old provider did not offer us a good footprint, in areas where we operated. Bandwidth meets those need, espcially in Europe. ### 49. Review 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Farzad E. | CyberSecurity Expert, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Bandwidth?** All features are fine and they help me to resolve my iossues. Very good tool. **What do you dislike about Bandwidth?** I have not find anything bad. I am happy with the tool. **What problems is Bandwidth solving and how is that benefiting you?** Increasing the bandwidth. ### 50. Great but needs phone support ! **Rating:** 5.0/5.0 stars **Reviewed by:** Starr C. | Staff Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Bandwidth?** the platform is easy to use, however, the platform is constantly changing which makes it a little difficult to keep up with **What do you dislike about Bandwidth?** I've been a bandwidth user for years. Eliminating phone support has been frustrating to say the least **What problems is Bandwidth solving and how is that benefiting you?** they are always quick to help me out with issues and clarify things i do not understand ## Bandwidth Discussions - [What is CPaaS?](https://www.g2.com/discussions/cpaas) - 1 comment, 1 upvote - [Why does owning and operating a carrier network make a difference?](https://www.g2.com/discussions/bandwidth-s-carrier-network) - 1 comment, 1 upvote - [What are the differences between Bandwidth and Twilio?](https://www.g2.com/discussions/differences-between-bandwidth-and-twilio) - 1 comment, 1 upvote - [Can I run my short code campaign on Bandwidth?](https://www.g2.com/discussions/short-codes-eg-5-digit-numbers-commonly-used-for-some-text-messaging-campaigns) - 1 comment, 1 upvote - [Is support included?](https://www.g2.com/discussions/included-support) - 1 comment, 1 upvote - [View Bandwidth pricing details and edition comparison](https://www.g2.com/products/bandwidth-bandwidth/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A34%3A44+-0500&secure%5Bsession_id%5D=d1f7ff0a-eb8b-4ad7-9844-999fa971e51d&secure%5Btoken%5D=836e1db480897c86a87ad65a5f4c6b85fc39ab8a08d537726e199119b9961c24&format=llm_user) ## Bandwidth Integrations - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) ## Bandwidth Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Support** - Documentation - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Bandwidth Alternatives - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) - 4.7/5.0 (508 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (448 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews)