Bandwidth Reviews & Product Details

Bandwidth is a true partner. For example, they are proactive about managing our services have notified us when we were approaching capacity and needed to add more. They have also collaborated with us when designing new redundancy features. Additionally, their portal is easy to use, making the services easy to administer. Review collected by and hosted on G2.com.

In the last couple years our account managers have changed personnel more often than I would like (and not necessarily because people left the company -- they hadn't). We used to have a better cadence where we would discuss our account and to review their product roadmap. That has lacked consistency in recent times. Review collected by and hosted on G2.com.

The Portal is one of the (If not THE) best in class fo any carrier I have worked with. The Account team support is also amazing and very responsive along with the response time on support tickets. Review collected by and hosted on G2.com.

Pricing seems to be an ongoing discussion point and could use some real help, especially when talking about large TN/DID footprints. Multi $ porting fee and above average per minute rates are way above many wider market carriers and large turnoffs for a carrier with as much supply as BW. Review collected by and hosted on G2.com.

We have had almost 20 years of exceptional service and quality experience Review collected by and hosted on G2.com.

This is very difficult as I don't really have any negative opinions Review collected by and hosted on G2.com.

The easy to use portal makes porting a breeze Review collected by and hosted on G2.com.

Lack of ability to get a live person on the phone when needed Review collected by and hosted on G2.com.

Call Routing seems to work better than some of our other carriers. Review collected by and hosted on G2.com.

The portal does not let you search for a Brand. It also times out when you have a lot of Brand pages you have to step through to find the one you are looking for, then you have to wait a couple minutes for it to start populating again.

You can't search numbers for port-outs.

Would be nice to have a link to get to search better for locations under numbers. Review collected by and hosted on G2.com.

Great Support. Bandwidth provides customers with great, timely and relevant information via good documentation and helpful webinars. Bandwidth really cares about its customers. Review collected by and hosted on G2.com.

Inflexibility with terms for small companies. Review collected by and hosted on G2.com.

Like the portal, easy to get around and see my stuff Review collected by and hosted on G2.com.

Had a ticket on this --- was not able to assign SMS to one of MY numbers - because we had no campaigns - it was fixed the next day, but that was bad. Review collected by and hosted on G2.com.

They've got a tremendous technical Team. They truly are a people first company. Review collected by and hosted on G2.com.

Nothing so far. All our issues are addressed in a timely fashion. Review collected by and hosted on G2.com.

Customer support and quality of products Review collected by and hosted on G2.com.

We have to reach out to talk about better pricing Review collected by and hosted on G2.com.

Easy to manage and read all information. Review collected by and hosted on G2.com.

When the L3 ports are rejected this doesnt allow to make corrections and you need to cancel the PON before you are able to submit the changes Review collected by and hosted on G2.com.