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Compare LogMeIn Rescue and Splashtop Remote Support 
Featured Products
At a Glance
Market Segments
Mid-Market (39.7% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $22.00 1 Concurrent technician seat
LogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueSplashtop Remote Support
Star Rating
(236)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $22.00 1 Concurrent technician seat
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Splashtop Remote Support excels in user experience, with many praising its easy deployment on PCs and smooth remote connections. Users appreciate the ability to view multiple monitors and share files seamlessly, making it a strong choice for teams needing efficient remote support.
- Users say that LogMeIn Rescue provides a robust solution for IT professionals, highlighting its versatility and impressive security features. Reviewers mention that it allows for easy connections to machines, which is particularly beneficial for companies supporting remote work.
- According to verified reviews, Splashtop Remote Support stands out for its affordability, with users noting significant cost savings compared to LogMeIn Rescue. The pricing structure is seen as a major advantage, especially for small businesses looking to optimize their remote support expenses.
- Reviewers mention that LogMeIn Rescue has a strong focus on security, with features that are highly valued by users who prioritize data protection. This aspect is particularly appealing for organizations that handle sensitive information and require a secure remote access solution.
- G2 reviewers highlight that Splashtop Remote Support offers a smooth setup process, with users finding it straightforward to modify, add, or remove users through its admin features. This ease of management is a significant plus for teams that need to adapt quickly to changing user requirements.
- Users report that while LogMeIn Rescue is effective for remote support, it sometimes faces challenges in matching specific workflow needs, with some reviewers noting configuration difficulties. This can be a consideration for teams that require a highly customizable solution.
Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableSplashtop Remote Support
Splashtop Remote Support
Starting at $22.00
1 Concurrent technician seat
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management
Free Trial
LogMeIn Rescue
Free Trial is available
Splashtop Remote Support
Free Trial is available
Ratings
Meets Requirements
9.3
159
9.6
195
Ease of Use
9.2
159
9.5
195
Ease of Setup
9.1
93
9.5
166
Ease of Admin
9.0
82
9.4
152
Quality of Support
8.8
142
9.4
157
Has the product been a good partner in doing business?
9.0
78
9.6
146
Product Direction (% positive)
8.5
149
9.4
183
Features by Category
Ticket and Case Management
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Not enough data
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
46
9.4
67
9.6
45
9.0
62
9.1
42
8.6
60
9.1
39
9.3
65
9.2
43
8.7
59
8.9
43
9.1
65
Maintenance
9.3
43
8.8
59
8.8
33
7.9
52
Communication
9.2
43
8.7
58
8.1
32
5.7
47
8.0
34
5.2
45
8.9
40
6.9
49
Security
9.3
40
8.6
57
9.0
39
8.5
56
Device Support
8.3
40
8.7
57
8.8
39
9.1
58
8.7
41
8.8
58
Performance
9.0
43
7.9
51
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Feature Not Available
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
Feature Not Available
8.8
26
6.6
18
8.5
29
6.9
17
8.3
33
8.1
25
8.6
28
Feature Not Available
Reporting
8.8
39
8.0
20
8.8
39
Feature Not Available
8.8
27
Feature Not Available
Access & Usability
8.5
35
8.8
50
8.9
36
Feature Not Available
9.0
29
7.0
19
9.1
31
7.7
19
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
7.3
8
Not enough data
8.3
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
6.5
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
Not enough data
8.9
48
Not enough data
8.9
58
Not enough data
9.0
56
Not enough data
9.4
60
Not enough data
9.3
58
Not enough data
9.2
64
Not enough data
Platform
9.4
58
Not enough data
8.5
50
Not enough data
9.2
52
Not enough data
9.4
63
Not enough data
Security
9.4
39
Not enough data
9.3
45
Not enough data
9.2
44
Not enough data
Categories
Categories
Shared Categories
LogMeIn Rescue and Splashtop Remote Support are categorized as Remote Support and Service Desk
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Remote Desktop, Help Desk, Co-Browsing, and Remote Video Support
Splashtop Remote Support is categorized as Endpoint Management and Patch Management
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Information Technology and Services
24.0%
Computer Software
7.6%
Computer & Network Security
6.2%
Construction
4.0%
Accounting
3.6%
Other
54.7%
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
Splashtop Remote Support has no discussions with answers
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