Compare Laserfiche and M-Files 
At a Glance
Market Segments
Mid-Market (58.9% of reviews)
Mid-Market (51.4% of reviews)
Entry-Level Pricing
$50.00 1 Users Per Year
Contact Vendor for Pricing
Laserfiche
Star Rating
(972)4.7 out of 5
Market Segments
Mid-Market (58.9% of reviews)
Entry-Level Pricing
$50.00 1 Users Per Year
Browse all 3 pricing plansM-Files
Star Rating
(147)4.3 out of 5
Market Segments
Mid-Market (51.4% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about M-FilesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Laserfiche excels in its web interface with a score of 9.1, making it easy to navigate and manage documents, while M-Files has a slightly lower score of 8.4 in this area, indicating a less intuitive experience.
- Reviewers mention that Laserfiche's file type support is robust, scoring 9.1, which allows for a wide variety of document formats, whereas M-Files also scores 9.1 but lacks some of the advanced features that Laserfiche offers for specific file types.
- G2 users highlight Laserfiche's superior form creation capabilities with a score of 9.2, which allows for more customization and ease of use compared to M-Files, which scored 7.7, indicating a more limited functionality in this area.
- Users on G2 report that Laserfiche's quality of support is highly rated at 8.9, with many praising the responsiveness and helpfulness of the support team, while M-Files received a lower score of 8.1, suggesting room for improvement in customer service.
- Reviewers mention that Laserfiche's automation building features, particularly the custom automation scoring 9.0, provide users with powerful tools to streamline workflows, whereas M-Files, with a score of 8.5, offers less flexibility in this area.
- Users say that Laserfiche's document management capabilities are top-notch, scoring 9.3, which includes advanced features like version control and document approval, while M-Files, scoring 8.5, lacks some of these advanced functionalities that enhance user experience.
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Pricing
Entry-Level Pricing
Laserfiche
Laserfiche Cloud Starter
$50.00
1 Users Per Year
Support paperless goals with a proven document management system. Starts at 1 user.
- Import, store & organize files, bulk import emails and files, full-text search, customizable metadata, Microsoft 365 integration
- Collaborate across content, simultaneous document editing, document versioning, external file sharing, annotations
- Manage access to information, fine-grained access controls, redactions, offline mobile access
Free Trial
Laserfiche
Free Trial is available
M-Files
Free Trial is available
Ratings
Meets Requirements
9.1
804
8.6
102
Ease of Use
8.8
825
8.1
102
Ease of Setup
8.1
577
7.2
65
Ease of Admin
8.5
583
7.6
65
Quality of Support
8.9
770
8.1
96
Has the product been a good partner in doing business?
9.1
580
8.2
64
Product Direction (% positive)
9.5
806
8.2
101
Features by Category
File Management
7.6
17
Not enough data
9.1
18
Not enough data
9.1
18
Not enough data
8.9
18
Not enough data
7.7
16
Not enough data
Collaboration
9.0
18
Not enough data
9.2
18
Not enough data
7.8
18
Not enough data
8.6
17
Not enough data
Administration
9.1
18
Not enough data
9.1
19
Not enough data
9.4
18
Not enough data
9.1
18
Not enough data
9.4
17
Not enough data
9.2
17
Not enough data
9.3
17
Not enough data
Platform
8.2
22
Not enough data
9.0
22
Not enough data
8.6
22
Not enough data
8.7
22
Not enough data
8.3
22
Not enough data
Edit
8.9
347
Not enough data
8.8
334
Not enough data
8.6
303
Not enough data
8.8
321
Not enough data
Logistics
9.0
364
Not enough data
8.9
332
Not enough data
8.7
298
Not enough data
9.2
373
Not enough data
9.0
372
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Invoice Management
8.9
73
Not enough data
8.6
53
Not enough data
9.2
83
Not enough data
Invoice Processing
8.7
64
Not enough data
8.0
55
Not enough data
9.1
80
Not enough data
8.1
50
Not enough data
Analytics
9.0
68
Not enough data
8.5
47
Not enough data
7.9
48
Not enough data
Integration
8.5
61
Not enough data
7.9
49
Not enough data
8.3
45
Not enough data
Risk
8.7
72
Not enough data
8.8
71
Not enough data
8.8
64
Not enough data
Recovery
8.4
48
Not enough data
8.7
81
Not enough data
Audit
8.8
74
Not enough data
8.6
59
Not enough data
8.0
48
Not enough data
8.0
56
Not enough data
Fraud
8.2
53
Not enough data
8.4
65
Not enough data
8.7
70
Not enough data
Automation Building
8.9
26
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
8.8
32
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.1
30
|
Verified
Not enough data
8.3
19
|
Verified
Not enough data
Bot Management & Execution
9.1
25
|
Verified
Not enough data
9.3
31
|
Verified
Not enough data
9.3
30
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
9.1
27
|
Verified
Not enough data
9.0
27
|
Verified
Not enough data
Intelligent Automation
8.8
30
|
Verified
Not enough data
8.5
18
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Digital Workflows
8.9
151
|
Verified
Not enough data
8.6
138
|
Verified
Not enough data
9.3
160
|
Verified
Not enough data
Forms
8.8
142
|
Verified
Not enough data
8.9
157
|
Verified
Not enough data
8.5
134
|
Verified
Not enough data
Automation
9.1
162
|
Verified
Not enough data
9.0
150
Not enough data
8.7
145
|
Verified
Not enough data
8.0
100
|
Verified
Not enough data
Operating System
9.0
191
Not enough data
7.0
103
Not enough data
7.2
92
Not enough data
Document Processing
8.8
189
Not enough data
8.6
175
Not enough data
7.9
142
Not enough data
8.4
147
Not enough data
8.3
161
Not enough data
Platform Additional Functionality
8.4
167
Not enough data
8.5
170
Not enough data
8.5
164
Not enough data
Customization
9.0
182
Not enough data
8.9
171
Not enough data
9.1
175
Not enough data
8.9
182
Not enough data
Additional Functionality
8.7
154
Not enough data
7.7
128
Not enough data
8.9
174
Not enough data
7.5
108
Not enough data
8.4
145
Not enough data
Data Management
Not enough data
10.0
7
Not enough data
10.0
6
Not enough data
10.0
6
Dashboards
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Collaboration
Not enough data
10.0
5
Not enough data
8.6
6
Not enough data
10.0
7
Not enough data
Not enough data
Security
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
10.0
5
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process Management
8.9
325
Not enough data
8.8
313
Not enough data
8.8
312
Not enough data
8.5
231
Not enough data
8.0
194
Not enough data
8.5
204
Not enough data
9.2
265
Not enough data
Customization
9.0
347
Not enough data
9.1
353
Not enough data
9.2
355
Not enough data
8.5
291
Not enough data
8.6
291
Not enough data
Collaboration
8.7
327
Not enough data
8.6
303
Not enough data
9.0
334
Not enough data
9.0
341
Not enough data
Process Development
9.2
269
Not enough data
File Management
9.1
244
9.1
80
9.3
256
9.1
83
8.9
243
8.1
51
8.9
225
9.0
69
8.7
214
8.3
70
8.8
220
8.1
63
9.2
227
7.7
50
8.4
198
8.0
43
8.7
203
8.3
53
8.9
250
9.0
84
8.9
230
8.4
68
8.0
164
8.4
53
Workflow
9.2
239
8.5
71
9.0
233
8.4
71
9.0
228
8.2
64
9.1
225
8.5
64
8.6
178
8.6
54
Platform
8.5
144
8.8
48
8.9
240
8.4
80
8.6
219
8.0
62
8.8
192
8.4
65
8.4
163
8.2
52
Categories
Categories
Shared Categories
Laserfiche and M-Files are categorized as Enterprise Content Management (ECM), Cloud Content Collaboration, and Document Management
Unique Categories
Laserfiche is categorized as Document Scanning, Digital Process Automation (DPA), AP Automation, OCR, Online Form Builder, Robotic Process Automation (RPA), and Business Process Management
M-Files is categorized as Engineering Document Management and Workflow Management
Reviews
Reviewers' Company Size
Laserfiche
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
M-Files
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
36.8%
Education Management
7.5%
Primary/Secondary Education
5.1%
Information Technology and Services
4.6%
Higher Education
4.6%
Other
41.4%
Information Technology and Services
7.5%
Construction
7.5%
Automotive
7.5%
Oil & Energy
6.5%
Marketing and Advertising
4.7%
Other
66.4%
Most Helpful Reviews
Laserfiche
Most Helpful Favorable Review
Brenda D.
Verified User in Primary/Secondary Education
Laserfiche takes the guesswork out of managing your documents. It shines a light on the benefit of a centralized document management system versus a network drive or other cloud-based storage. I also like the automation aspect, that is available in...
Most Helpful Critical Review
Verified User in Education Management
Everything about this product is designed to lock you in to work flows that have to be programmed in and cost exorbitant amounts of moeny to have their teams design them. Then you better not want to change anything. Complex. Costly. Not modern...
M-Files
Most Helpful Favorable Review
Chuck B.
Verified User in Computer & Network Security
We're really just getting started with the product, but have found it to be extremely easy to set up and use. Over a period of three days, I imported about 20,000 files from our server, using provided tools to associate metadata culled from a connected...
Most Helpful Critical Review
Yunus K.
Verified User in Automotive
The application interface is not user-friendly at all. A learning period must pass before you can use the app. However, it can be challenging to make sense of errors. We are unable to access the data on the created external user requests.
Brenda D.
Verified User in Primary/Secondary Education
Laserfiche takes the guesswork out of managing your documents. It shines a light on the benefit of a centralized document management system versus a network drive or other cloud-based storage. I also like the automation aspect, that is available in...
Chuck B.
Verified User in Computer & Network Security
We're really just getting started with the product, but have found it to be extremely easy to set up and use. Over a period of three days, I imported about 20,000 files from our server, using provided tools to associate metadata culled from a connected...
Verified User in Education Management
Everything about this product is designed to lock you in to work flows that have to be programmed in and cost exorbitant amounts of moeny to have their teams design them. Then you better not want to change anything. Complex. Costly. Not modern...
Yunus K.
Verified User in Automotive
The application interface is not user-friendly at all. A learning period must pass before you can use the app. However, it can be challenging to make sense of errors. We are unable to access the data on the created external user requests.
Discussions
Would it be possible to get a trial version of laserfiche RIO etc (e.g. billed weekly/monthly through dedicated server provider Laserfiche would partner with)? Would be great and safer than an offline I guess?
3 comments
JS
I don't believe so however, ask a Laserfiche Employee for the Empower Virtual Machine. This is a free virtual environment that mimics the Full version of...Read more
What is the best way to explain Laserfische to a non-user?
3 comments
GM
Laserfiche started in the 1980's as a means of digitizing paper (hence LaserFICHE as in old school fiche readers) so rooms full of poorly organized paper...Read more
How many individuals in your workplace utilize Laserfiche Forms and Workflow?
2 comments
HI
20 employees minimum.Read more
What kind of companies use M-Files?
1 comment
Official Response from M-Files
M-Files has customers in over 100 countries and range from organizations that just want to eliminate confusing folder structures to those companies with...Read more
Is M-Files 21 CFR Part 11 compliant?
1 comment
Official Response from M-Files
M-Files enables organizations to comply with FDA 21 CFR Part 11 regulations. An essential part of fulfilling these regulations is the use of revision and...Read more
Does M-Files provide an audit trail?
1 comment
Official Response from M-Files
M-Files includes the following audit trail functionality:
- Recording of object-specific events, such as object addition, modification and deletion...Read more
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