- self-serve for employees - good reporting - good privacy and data security policies - integrates with most ATS, has a well-documented API - a lot of the features you need are ready to go straight away - support team are quick to respond, helpful,...
Agents do not forward product related feedback to product or engineering team I don't feel that customer feedback matters Agents write follow up e-mail all the time instead of letting the customer decide when they want to answer holiday setup is not...
Help Center,Support, Video Tutorial, Webinar
Unfortunately, the implementation and application are not as good as the offering of modules, implementation takes a very long time, and modules have many more restrictions for integration than we were initially sold.
- self-serve for employees - good reporting - good privacy and data security policies - integrates with most ATS, has a well-documented API - a lot of the features you need are ready to go straight away - support team are quick to respond, helpful,...
Help Center,Support, Video Tutorial, Webinar
Agents do not forward product related feedback to product or engineering team I don't feel that customer feedback matters Agents write follow up e-mail all the time instead of letting the customer decide when they want to answer holiday setup is not...
Unfortunately, the implementation and application are not as good as the offering of modules, implementation takes a very long time, and modules have many more restrictions for integration than we were initially sold.