Compare Drift and HappyFox Chat 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Small-Business (70.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
$29.00 Per Month
Drift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansHappyFox Chat
Star Rating
(104)4.4 out of 5
Market Segments
Small-Business (70.6% of reviews)
Entry-Level Pricing
$29.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, scoring 9.1, while HappyFox Chat also performs well with a score of 9.4, indicating that both platforms provide robust real-time communication options, but HappyFox Chat may offer a slightly more user-friendly experience.
- Reviewers mention that HappyFox Chat has a superior ease of use rating of 9.5 compared to Drift's 8.7, suggesting that users find HappyFox Chat more intuitive and easier to navigate, which can be crucial for teams looking to minimize training time.
- G2 users highlight that Drift's lead qualification feature scores 8.2, while HappyFox Chat's lead qualification is rated lower, indicating that Drift may provide more effective tools for identifying and nurturing potential leads.
- Users on G2 report that HappyFox Chat shines in its customer support capabilities, with a quality of support score of 8.7, compared to Drift's 8.8, suggesting that both platforms are strong, but Drift may have a slight edge in support quality.
- Reviewers say that Drift's integration capabilities, particularly with Salesforce, score 8.0, while HappyFox Chat's integrations are rated higher at 8.5, indicating that HappyFox Chat may offer more seamless connectivity with other tools, which is essential for workflow efficiency.
- Users report that Drift's AI capabilities, particularly in AI text generation, score 7.7, while HappyFox Chat's generative AI features are rated lower, suggesting that Drift may provide more advanced AI functionalities that can enhance user interactions.
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Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Drift
Free Trial is available
HappyFox Chat
Free Trial is available
Ratings
Meets Requirements
8.7
1,014
8.6
98
Ease of Use
8.7
1,027
9.5
98
Ease of Setup
8.5
505
9.4
59
Ease of Admin
8.5
472
9.3
57
Quality of Support
8.8
935
8.7
78
Has the product been a good partner in doing business?
8.9
471
9.1
54
Product Direction (% positive)
8.9
992
9.5
97
Features by Category
Messenger
8.5
203
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Not enough data
Channels
7.9
116
|
Verified
Not enough data
8.9
249
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Not enough data
Customers
8.6
224
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
240
|
Verified
Not enough data
8.5
244
|
Verified
Not enough data
Lead Facilitation
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
304
|
Verified
Not enough data
Organization
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
276
|
Verified
Not enough data
Performance Analysis
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Not enough data
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Availability
8.1
56
Not enough data
8.2
57
Not enough data
8.1
53
Not enough data
Platform Additional Functionality
8.7
55
Not enough data
8.4
53
Not enough data
8.2
49
Not enough data
8.1
61
Not enough data
8.8
61
Not enough data
Responses
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Not enough data
Platform
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.2
541
|
Verified
9.4
34
|
Verified
8.5
537
|
Verified
9.1
36
|
Verified
7.8
322
|
Verified
8.5
16
8.6
413
|
Verified
8.9
28
7.8
188
Not enough data
Internal Use
8.4
460
|
Verified
7.9
26
|
Verified
8.7
470
|
Verified
8.7
30
|
Verified
8.5
471
|
Verified
8.5
24
|
Verified
8.2
408
|
Verified
9.0
25
8.3
371
|
Verified
8.7
21
|
Verified
8.0
401
|
Verified
8.5
26
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Categories
Categories
Shared Categories
Drift and HappyFox Chat are categorized as Live Chat
Unique Categories
HappyFox Chat has no unique categories
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HappyFox Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Internet
8.8%
Marketing and Advertising
5.9%
Information Technology and Services
5.9%
Computer Software
5.9%
Consumer Goods
4.9%
Other
68.6%
Most Helpful Reviews
Drift
Most Helpful Favorable Review
Justin B.
Verified User in Hospitality
Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
HappyFox Chat
Most Helpful Favorable Review
Rodrigo P.
Verified User in Banking
happy fox has a great customer service. Very attentious and focused on helping us quickly.
Most Helpful Critical Review
Robert C.
Verified User in Industrial Automation
It has locked up on me a couple times. We have to uninstall and then re-install.
Justin B.
Verified User in Hospitality
Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...
Rodrigo P.
Verified User in Banking
happy fox has a great customer service. Very attentious and focused on helping us quickly.
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Robert C.
Verified User in Industrial Automation
It has locked up on me a couple times. We have to uninstall and then re-install.
Discussions
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
What are your billing cycles and payment options?
1 comment
Official Response from HappyFox Chat
You can choose between month-to-month and annual billing. We accept payments using VISA, Mastercard and American Express credit cards or you can also request...Read more
Any special discounts?
1 comment
Official Response from HappyFox Chat
Educational Institutions and Non-Profit Organizations can avail special discounts by contacting us.Read more
What happens at the end of the 14-day trial?
1 comment
Official Response from HappyFox Chat
To continue using a HappyFox Chat paid plan after the 14-day trial period, you will need to purchase a monthly subscription of your desired plan using credit...Read more
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