Olark Reviews & Product Details

I like the fact that Olark is nice and simple to setup !! Review collected by and hosted on G2.com.

It could do with more integration with other products Review collected by and hosted on G2.com.

Ease of use

Ease of implementation

Surveys after customer service chats

Customer support is helpful

Chatbot feature Review collected by and hosted on G2.com.

I don't know of any downsides.

Settings are need a little more fine-tuning. Review collected by and hosted on G2.com.

Olark offered the basic features that you'll need for your business to start chatting with customers on your website. It has an easy-to-use interface. Chat is another avenue to engage with customers who are not willing to call or email. Review collected by and hosted on G2.com.

It was disappointing that there isn't a mobile app to use to capture chats when away from the computer and the options are very limited. I really think that a major milestone would be to have an app where agents can respond to customers or perspective customers when not at their workstations. Review collected by and hosted on G2.com.

- Simple chat Setup

- Teams feature

- Business hours Review collected by and hosted on G2.com.

- Lack of advanced features

- Fewer integrations Review collected by and hosted on G2.com.

I really like just how simple and easy it was to pick up and use. We didn't have to have a long training on how to use the software, you just start using it. I also like how you could create custom responses in the software to make things easy. Review collected by and hosted on G2.com.

We would put a limit on how many users you could connect to at once, and sometimes that wouldn't work correctly so you would have multiple users you are trying to talk with at the same time. That was really the only issue I had. Review collected by and hosted on G2.com.

I loved being able to connect instantly with our customers and answer their questions and assist them with their support immediately. It made things seem more personable and put names to our customers who use our products. It allowed us to help and get instant feedback. Review collected by and hosted on G2.com.

There were times it would display me as offline or away, which I wasn't, so that would become a bit of an issue, but besides that, the chat itself was easy to use. Review collected by and hosted on G2.com.

I love how easy this service makes it for our customers to contact us. Review collected by and hosted on G2.com.

Nothing, I don't dislike anything about Olark. It works really well for us. Review collected by and hosted on G2.com.

Olark is extremely easy to install and simple to use. We have used for online events during COVID and I was able to train different volunteers on how to manage the chat feature through Olark easily. Love that they make a free trial available. Review collected by and hosted on G2.com.

I wished I could put the chat on one page on our website, but it seems like you have to do all or nothing. We use Squarespace, so I'm not sure if it's that specific integration only. Review collected by and hosted on G2.com.

Being able to assign an agent as accepting or not accepting new chats, with the automatic email notification of chats when no one is available to take them Review collected by and hosted on G2.com.

It's a little boxy and customization is not very intuitive Review collected by and hosted on G2.com.

Ability to create auto responses. Copy of the chat convo is sent to the email. Review collected by and hosted on G2.com.

I think it can help to include a few themes to make it look perky? Review collected by and hosted on G2.com.