Hailey is userfriendley, easy to use and the customer support is excellent!
- self-serve for employees - good reporting - good privacy and data security policies - integrates with most ATS, has a well-documented API - a lot of the features you need are ready to go straight away - support team are quick to respond, helpful,...
Agents do not forward product related feedback to product or engineering team I don't feel that customer feedback matters Agents write follow up e-mail all the time instead of letting the customer decide when they want to answer holiday setup is not...
Hailey is userfriendley, easy to use and the customer support is excellent!
- self-serve for employees - good reporting - good privacy and data security policies - integrates with most ATS, has a well-documented API - a lot of the features you need are ready to go straight away - support team are quick to respond, helpful,...
Agents do not forward product related feedback to product or engineering team I don't feel that customer feedback matters Agents write follow up e-mail all the time instead of letting the customer decide when they want to answer holiday setup is not...