G2 reviewers report that Gusto excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Roll by ADP. Users appreciate the smooth onboarding experience and the intuitive interface, making payroll management feel effortless.
Users say that Gusto's automation features are a standout, with many highlighting how it keeps track of necessary tasks based on local laws. This proactive approach alleviates concerns about compliance, as one user noted, "I never have to worry or question if we filed what needed filing."
According to verified reviews, Roll by ADP is praised for its simple interface and responsive customer service. Users find it easy to navigate, which is particularly beneficial for small businesses looking for straightforward payroll solutions.
Reviewers mention that while Gusto has a higher entry-level price, many feel the value justifies the cost due to its extensive features and support. In contrast, Roll by ADP offers a lower starting price, appealing to budget-conscious users, but may lack some of the advanced functionalities that Gusto provides.
G2 reviewers highlight that Gusto's mobile app is well-received, with users enjoying the convenience of managing payroll on the go. In comparison, while Roll by ADP also offers mobile capabilities, some users feel it doesn't match the overall experience provided by Gusto's app.
Users report that both platforms provide solid customer support, but Gusto's support is often described as more comprehensive. One user noted, "ease of use, low cost, and good customer support," indicating that Gusto's support team is a key factor in their positive experience.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
Full-service single-state payroll including W-2s and 1099s
Yes it’s gusto wallet but it’s used by employees or payees not payroll provider.
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Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
What is Gusto used for?
2 Comments
PP
Gusto is payroll software. Online Payroll & HR Solutions etc.Gusto handles payments to employees and contractors and also handles paperwork necessary to help...Read more
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