Compare LogMeIn Pro and LogMeIn Rescue 
At a Glance
Market Segments
Small-Business (75.6% of reviews)
Mid-Market (39.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
LogMeIn Pro
Star Rating
(85)4.4 out of 5
Market Segments
Small-Business (75.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about LogMeIn ProLogMeIn Rescue
Star Rating
(192)4.6 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LogMeIn Rescue by GoTo excels in "Screen Sharing" with a score of 9.7, highlighting its seamless and high-quality visual support, while Pro's score of 9.2 indicates a solid but less impressive performance in this area.
- Reviewers mention that LogMeIn Rescue's "File Sharing" feature, rated at 9.6, allows for quick and efficient transfer of files during remote sessions, whereas Pro's score of 8.8 suggests it may not be as robust in this functionality.
- G2 users indicate that LogMeIn Rescue's "Session Recording" feature, with a score of 9.1, is highly valued for its reliability, while Pro's lower score of 8.2 suggests that users may experience limitations in this area.
- Users on G2 highlight LogMeIn Rescue's superior "Unattended Remote Access" capability, scoring 9.2, which allows for effective support without user intervention, compared to Pro's score of 8.7, indicating a less comprehensive solution.
- Reviewers say that LogMeIn Rescue's "Quality of Support" is rated at 8.9, with many praising the responsiveness and helpfulness of the support team, while Pro's score of 8.4 suggests that users may not receive the same level of assistance.
- Users report that LogMeIn Rescue's "Data Security" is rated a perfect 10.0, emphasizing its strong security measures, while Pro's score of 9.0 indicates a solid but slightly less secure environment for sensitive data.
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Pricing
Entry-Level Pricing
LogMeIn Pro
No pricing availableLogMeIn Rescue
No pricing availableFree Trial
LogMeIn Pro
No trial information availableLogMeIn Rescue
Free Trial is available
Ratings
Meets Requirements
9.2
56
9.3
154
Ease of Use
9.2
57
9.2
154
Ease of Setup
9.4
18
9.1
88
Ease of Admin
9.6
19
9.0
78
Quality of Support
8.4
47
8.9
137
Has the product been a good partner in doing business?
9.3
18
9.0
74
Product Direction (% positive)
6.4
52
8.5
144
Features by Category
Ticket and Case Management
Not enough data
8.7
51
|
Verified
Not enough data
8.7
49
|
Verified
Not enough data
9.0
53
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
41
Not enough data
9.2
58
|
Verified
Not enough data
9.1
46
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.8
54
|
Verified
Not enough data
8.6
45
Not enough data
9.2
65
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
42
|
Verified
Platform
Not enough data
8.6
34
|
Verified
Not enough data
8.9
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
9.0
26
|
Verified
Not enough data
8.8
52
|
Verified
Not enough data
8.9
51
|
Verified
Administration
Not enough data
9.7
41
Not enough data
9.6
42
Not enough data
9.1
38
Not enough data
9.2
36
Not enough data
9.2
39
Not enough data
8.9
39
Maintenance
Not enough data
9.3
40
Not enough data
8.7
30
Communication
Not enough data
9.2
40
Not enough data
7.9
28
Not enough data
7.9
31
Not enough data
8.9
36
Security
Not enough data
9.2
37
Not enough data
9.0
36
Device Support
Not enough data
8.2
37
Not enough data
8.8
35
Not enough data
8.6
37
Performance
Not enough data
9.0
39
Administration
Not enough data
9.8
7
Not enough data
9.2
6
Not enough data
9.5
7
Security
Not enough data
10.0
6
Not enough data
8.7
5
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Reporting
Not enough data
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Access & Usability
Not enough data
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Administration
8.5
28
9.0
58
8.7
25
8.8
47
8.1
25
8.9
57
8.2
18
9.0
55
8.2
20
9.4
59
8.7
29
9.3
57
8.8
33
9.2
63
Platform
9.0
32
9.4
57
8.9
35
8.5
49
8.5
29
9.2
51
9.1
39
9.4
62
Security
8.3
21
9.3
38
8.4
29
9.2
44
8.7
30
9.2
43
ServiceNow Apps
Not enough data
9.2
6
Not enough data
8.3
6
Categories
Categories
Shared Categories
LogMeIn Pro and LogMeIn Rescue are categorized as Remote Desktop
Unique Categories
LogMeIn Pro has no unique categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Remote Support, Service Desk, Help Desk, Co-Browsing, and Remote Video Support
Reviews
Reviewers' Company Size
LogMeIn Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
13.4%
Construction
8.5%
Legal Services
6.1%
Financial Services
6.1%
Computer Software
4.9%
Other
61.0%
Information Technology and Services
24.4%
Computer Software
10.6%
Computer & Network Security
5.6%
Financial Services
3.3%
Computer Networking
3.3%
Other
52.8%
Most Helpful Reviews
LogMeIn Pro
Most Helpful Favorable Review
Verified User in Architecture & Planning
With Logmein Pro, I can easily access my work computer from home and be just as productive as sitting in my office (maybe even more!)
Most Helpful Critical Review
Verified User in Financial Services
Price, too high for two connections - wish it was half the cost.
LogMeIn Rescue
Most Helpful Favorable Review
Raven M.
Verified User in E-Learning
I love how I can connect to people from all over and be able to assist them with connecting to our system with their computer
Most Helpful Critical Review
Nicholas H.
Verified User in Business Supplies and Equipment
On the two computers I mostly use LogMeIn Rescue if the software is left idle it freezes and I will have to use the task manager in order to close it and relaunch the software. Also if I am longed in and some else is logged into the same computer, the...
Verified User in Architecture & Planning
With Logmein Pro, I can easily access my work computer from home and be just as productive as sitting in my office (maybe even more!)
Raven M.
Verified User in E-Learning
I love how I can connect to people from all over and be able to assist them with connecting to our system with their computer
Verified User in Financial Services
Price, too high for two connections - wish it was half the cost.
Nicholas H.
Verified User in Business Supplies and Equipment
On the two computers I mostly use LogMeIn Rescue if the software is left idle it freezes and I will have to use the task manager in order to close it and relaunch the software. Also if I am longed in and some else is logged into the same computer, the...
Alternatives
Discussions
How do I print from a remote computer
1 comment
RF
Your local printers should appear in your printer list, but I’ve never gotten it to actually print on my local printer. It looks like it’s working but...Read more
How secure is LogMeIn pro?
1 comment
DC
Logmein Pro can be trusted with your sensitive information. We have used it business to business for years. You are notified EVERY TIME someone logs in.Read more
LogMeIn Pro has no more discussions with answers
What version of Mac OS is preferred for remote connections?
1 comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
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