Compare Freshdesk and UserVoice 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Mid-Market (62.8% of reviews)
Entry-Level Pricing
$0.00 Per Month
Starting at $10,788.00 200 Unique End Users Per Year
Freshdesk
Star Rating
(3,499)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansUserVoice
Star Rating
(242)4.5 out of 5
Market Segments
Mid-Market (62.8% of reviews)
Entry-Level Pricing
Starting at $10,788.00 200 Unique End Users Per Year
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Freshdesk vs UserVoice
When assessing the two solutions, reviewers found Freshdesk easier to use, set up, and administer. However, reviewers preferred doing business with UserVoice overall.
- Reviewers felt that UserVoice meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that UserVoice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshdesk over UserVoice.
Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
UserVoice
Growth
Starting at $10,788.00
200 Unique End Users Per Year
Capture feedback directly from your customers, and organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.
Free Trial
Freshdesk
Free Trial is available
UserVoice
No trial information availableRatings
Meets Requirements
8.6
3,068
8.9
178
Ease of Use
8.9
3,088
8.8
180
Ease of Setup
8.6
2,148
8.5
81
Ease of Admin
8.7
2,108
8.6
93
Quality of Support
8.8
2,970
9.1
138
Has the product been a good partner in doing business?
8.8
2,035
9.1
88
Product Direction (% positive)
8.8
3,046
8.1
177
Features by Category
Ticket and Case Management
8.9
2123
|
Verified
Not enough data
8.8
2134
|
Verified
Not enough data
8.5
2046
|
Verified
Not enough data
8.5
1939
|
Verified
Not enough data
8.3
1706
|
Verified
Not enough data
8.5
1993
|
Verified
Not enough data
8.7
1913
|
Verified
Not enough data
8.2
1278
|
Verified
Not enough data
Generative AI
7.4
256
Not enough data
7.6
254
Not enough data
Communication Channels
8.6
1829
|
Verified
Not enough data
8.9
1976
|
Verified
Not enough data
8.4
1222
|
Verified
Not enough data
8.1
1105
|
Verified
Not enough data
8.0
853
|
Verified
Not enough data
Platform
8.1
1068
|
Verified
Not enough data
8.1
1571
|
Verified
Not enough data
8.6
1460
|
Verified
Not enough data
8.3
1056
|
Verified
Not enough data
8.0
1776
|
Verified
Not enough data
8.3
1874
|
Verified
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Channels
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Not enough data
Design
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Not enough data
Generative AI
7.7
224
Not enough data
7.7
224
Not enough data
Usability
8.8
232
Not enough data
8.7
229
Not enough data
8.8
224
Not enough data
Reporting
8.6
219
Not enough data
8.5
216
Not enough data
8.6
227
Not enough data
Generative AI
7.6
156
Not enough data
7.6
156
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
9.7
5
Feedback
Not enough data
9.5
28
Not enough data
9.6
38
Idea Sources
Not enough data
9.6
35
Not enough data
9.4
36
Idea Collection
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
20
Not enough data
9.3
33
Not enough data
Feature Not Available
Integrations
Not enough data
Feature Not Available
Not enough data
8.8
20
Feedback Management
Not enough data
9.1
24
Not enough data
8.7
19
Not enough data
8.5
20
Feedback Analysis
Not enough data
8.1
13
Not enough data
7.8
12
Not enough data
7.9
12
Feedback Sources
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.9
12
Not enough data
8.6
17
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
8.4
385
Not enough data
8.4
332
Not enough data
8.3
325
Not enough data
8.4
261
Not enough data
Support Automation
8.5
343
Not enough data
8.4
362
Not enough data
8.3
326
Not enough data
8.2
268
Not enough data
Generative AI
7.7
166
Not enough data
7.7
163
Not enough data
Generative AI
7.8
89
Not enough data
7.9
88
Not enough data
7.5
87
Not enough data
Communication
8.8
548
|
Verified
Not enough data
8.7
566
|
Verified
Not enough data
8.7
461
|
Verified
Not enough data
8.5
165
Not enough data
8.1
169
Not enough data
Internal Use
8.1
1571
|
Verified
Not enough data
8.7
172
Not enough data
8.2
153
Not enough data
8.8
528
|
Verified
Not enough data
8.8
486
|
Verified
Not enough data
8.6
515
|
Verified
Not enough data
Generative AI
8.0
124
Not enough data
Self-Service Experience
8.7
936
Not enough data
8.6
890
Not enough data
8.3
666
Not enough data
8.2
221
Not enough data
8.4
235
Not enough data
Self-Service Platform
8.5
232
Not enough data
8.6
237
Not enough data
8.0
198
Not enough data
8.5
215
Not enough data
Generative AI
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Not enough data
Process
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Not enough data
Channels
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Not enough data
Insight
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Not enough data
Generative AI
8.0
69
Not enough data
7.9
69
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.3
47
|
Verified
Not enough data
7.7
30
|
Verified
Not enough data
9.0
61
|
Verified
Not enough data
8.5
48
Process Management
Not enough data
8.5
60
|
Verified
Not enough data
8.6
15
Not enough data
8.2
57
|
Verified
Not enough data
8.5
44
System Management
Not enough data
8.9
53
|
Verified
Not enough data
8.9
37
Communication
Not enough data
7.6
40
Not enough data
Feature Not Available
Not enough data
8.9
74
Planning
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.6
29
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
27
Categories
Categories
Shared Categories
Freshdesk and UserVoice share no categories
Unique Categories
UserVoice is categorized as Feedback Analytics, User Research Repositories, Decision-Making, Repository Management, Product Analytics, Product Management, Idea Management, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserVoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.3%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Computer Software
42.9%
Information Technology and Services
19.9%
Financial Services
3.5%
Telecommunications
2.2%
Internet
2.2%
Other
29.4%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
UserVoice
Most Helpful Favorable Review
Verified User in Internet
I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions. The array of tools they offer really makes it easy to collect user feedback in a less...
Most Helpful Critical Review
Verified User in Information Technology and Services
It doesn't easily allow you to bring past feature requests in
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Verified User in Internet
I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions. The array of tools they offer really makes it easy to collect user feedback in a less...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Verified User in Information Technology and Services
It doesn't easily allow you to bring past feature requests in
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
UserVoice has no discussions with answers
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