Productboard Reviews & Product Details

ProductBoard allowed us to catalog Insights from customers from a variety of locations - allowing us to crowdsource customer feedback across our team and acting as a database for that information. What we liked best was some of the integrations and the API. Unfortunately for us ProductBoard changed the API shortly after our renewal breaking our integrations... making this aspect of ProductBoard useless to us now. Review collected by and hosted on G2.com.

Unfortunately for us ProductBoard changed their APIs shortly after our renewal breaking our operational integrations. The investment to change our integrations didn't make sense compared to the cost of rehoming the Insights database to a newer internal app for Jobs to Be Done... making this aspect of ProductBoard and pretty much the only reason we use it useless to us now. Review collected by and hosted on G2.com.

I really like the lightweight UI/UX and great speed of Productboard, which makes it super easy to collaborate with other product managers and engineering teams on roadmaps and tracking PRDs. Additionally, the integration with Slack is a huge plus, allowing me to work in Productboard via Slack and making the user experience quite frictionless. These features have significantly accelerated the pace of innovation for our team, as earlier it was difficult to collaborate across multiple PMs, but now everyone can easily see and provide input on each other's work. Review collected by and hosted on G2.com.

I find the help documents and the onboarding new user guide lacking. I think it needs a more modern tutorial for the first-time user. Review collected by and hosted on G2.com.

The Product manager can track which clients have submitted feedback and they can own updates to the clients when an item is released. It also gives Product more visibility into which clients are submitting feedback and how popular suggestions are without this needing to be collated by other customer-facing teams. You can track progress of suggestions. Review collected by and hosted on G2.com.

It is another tool to need to log into. It does not work unless the Product manager stays on top of requests. Visibility of issues can be clunky. Review collected by and hosted on G2.com.

I find it very useful to have customer comments, team ideas, and internal notes all in one place. This way, I can detect patterns more easily and connect that feedback directly with potential features. Review collected by and hosted on G2.com.

It's not something negative, but it's true that for small teams, it seems a bit excessive to me. Review collected by and hosted on G2.com.

I find Productboard easy to use and appreciate its intuitive website. The integration with MS Teams is really handy because it allows me to write product suggestions in a chat or thread, and then I can right-click and send them as insights directly into Productboard. Review collected by and hosted on G2.com.

The tags on Insights once raised are clunky and hard to use Review collected by and hosted on G2.com.

Flexibility: It allows you to set up the roadmap and related workflows in a truly customized way Review collected by and hosted on G2.com.

The pricing model is based on the number of users, so scaling it to match actual usage is always a challenge. Review collected by and hosted on G2.com.

It is a strong one-stop-shop for all things in product management: customer portal and feedback, integration with DevOps/Jira, and roadmap planning tools. Review collected by and hosted on G2.com.

There's a lot of complexity. It takes time to get up to speed and working fluently inside it. Review collected by and hosted on G2.com.

Helpful for organizing large amounts of information and insights that would otherwise be lost. Review collected by and hosted on G2.com.

Relies on users following consistent processes to get the best out of the platform. Merging and moving themes and features could be easier. Review collected by and hosted on G2.com.

What I like best about Productboard is that it has the ability to organize feedback and relate it from customers without stress. PB has this flexible roadmap feature that allowed me to communicate the direction of my products easily.

I like how one can visually see and update all of the progress of your projects in one place without needing for other tools.

PB also has good frequency of use, easy integration, and implementation with Zapier/Jira is an easy way to submit insights via email. Their customer support responds very fast when you have issues as well. Review collected by and hosted on G2.com.

What I dislike about Productboard is the user experience that can be a little awkward, because it's easy to lose a function in the process, and you cannot make a search unless you type in the exact word you're looking for.

Getting started can be tricky especially for new beginners, and the reason is because of the need to figure out how best to map your product(s) to the flexible data model that PB only allows for. Finally, it connects easily to the big ones in the market like Zapier/Jira/Asana/Trello, but struggles with other tools which many small businesses use because of the cost. Review collected by and hosted on G2.com.

Productboard helps us streamline our product prioritization process, and I like that. It’s really easy to use, and my team can implement it without extensive training. By integrating with other tools like Slack and Jira, it becomes even more integrated to our workflow. They’ve also been incredibly responsive to any questions we had in the support team. It is something that we use often to make sure everyone is on the same page in terms of what our goals are. Review collected by and hosted on G2.com.

I don’t like Productboard’s dashboard because it’s too crowded with information. It’s also hard to customize the views and takes time to get them right. I wish we had better reporting tools to look at our data. Review collected by and hosted on G2.com.