Canny Reviews & Product Details

We use Canny to gather customer feedback about feature requests, and in over 2 years of using the tool, I have not faced a single complaint so far. It's easy to use, the interface is simple but efficient, responsive, and has very powerful features. I also love the Support and always available Canny team for assistance with our issues Review collected by and hosted on G2.com.

We don't have a major issue with Canny, some challenges are around handling Spam posts, and duplicate posts in different boards that take manual intervention to be cleaned out. Review collected by and hosted on G2.com.

I can collect feedback and connect other services if i would like. I can relply and change the statues so other can see it. I can also make posts my self. Others can see the current things on the board which helps with me not getting usually the same thing a lot. I dont know i just love this service. Your customer service was great also. It was very to Implement it into my website. I use Canny to collect feedback and feature requests for my small website so I dont really have lots of feedback coming in but when I do it is great and easy to use and intergrate into my website. Review collected by and hosted on G2.com.

The Next plan from the Free plan is a big gap. Review collected by and hosted on G2.com.

Our software uses it to collect feedback and feature requests from users. They love having the opportunity to do that. Their customer support has been very fast and friendly. Review collected by and hosted on G2.com.

We're only on a basic plan, so those features may be available on other plans. But I wish there was a feature available to us that prevents or automatically merges duplicates. Review collected by and hosted on G2.com.

It's very easy to use, and the features are powerful. I never used it before but I had to for our company. It took me less than a day to figure everything out.

It's also pretty generous when it comes to the free plan. I use it daily and every time I've run into an issue, the customer support has been right there to help out.

They also have a pretty good API. We implemented it pretty easily into our company. Review collected by and hosted on G2.com.

I wish there was a feature to duplicate posts have it maintain the vote count. Review collected by and hosted on G2.com.

Its comprehensive approach to managing feedback. The ability to create multiple feedback boards tailored to different categories or products is extremely useful for organizing input. The roadmap and changelog features provide transparency to our team and users, showing what’s in progress and what has been released. Additionally, the seamless integrations with tools like Slack, Jira, and Intercom make it easy to keep feedback actionable and connected to our workflow. It’s an all-in-one solution that boosts both collaboration and efficiency Review collected by and hosted on G2.com.

Limitation on the number of admin users. It can be a bit restrictive when you have a larger team that needs access to manage feedback or review the roadmap. It would be great if there were more flexibility or options for adding additional admins without hitting limits. Review collected by and hosted on G2.com.

It's ease of setup is amazing. For a product that enables us to do so much. Right from allowing users to easily share feature requests to helping us maintain a clear roadmap, Canny is simply the best!

Moreover, the fact that so many amazing features are on the free tier make it a no brainer for companies just starting out! Their support team is also super responsive and helpful Review collected by and hosted on G2.com.

Some aspects of the roadmap settings are slightly confusing and could be better communicated Review collected by and hosted on G2.com.

An easy way to gather customer feedback - just link to your custom page and ask for their feature requests. Review collected by and hosted on G2.com.

It's an outside platform and not fully integrated. I think we could build a widget - I just haven't looked into it yet! This just means we have to push customers to fill it out more than it being front and center. Review collected by and hosted on G2.com.

It focuses on a precise use case, and solves it well. Review collected by and hosted on G2.com.

I don't think the Admin UI is user-friendly.

There is no possibility to format text.

Integrations with other software are not that straight forward. Review collected by and hosted on G2.com.

It is easy to add and store customers Ideas without letting it fall on a limbo Review collected by and hosted on G2.com.

it could be easyer to share Idea blocks or pages to get more coments and feedbas using conectinos like slack or workspace. Review collected by and hosted on G2.com.

The website is user-friendly and well-designed. I liked the onboarding homepage reminder that kept me progressing through the setup steps of the tool. Once the website is shared with our clients this tool should work as expected. Having direct integration with Atlassian's JIRA means we can quickly incorporate it with our existing Sprints, Improvements, and Updates to our software products. Also, there were account-specific reminder emails to get me to not forget about the project setup. Within only a couple of weeks of intermittent work (on my part), we were able to see this system up and running. Review collected by and hosted on G2.com.

If you are transitioning from another platform like we were, there is only the option to upload feedback collected (from your previous application) but no way to upload your existing users (so they will get notified when the updates are released). And even if they are uploaded we would need a way to then associate them with each of their existing suggestions. This is the only reason I did not give them a full 10 of 10 above. Their support team did add my feedback on this issue to their feedback collection so they are proactive with these improvements. Review collected by and hosted on G2.com.