# What is the use of freshdesk?

What is the use of freshdesk?

##### Post Metadata
- Posted at: about 4 years ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1


## Comments
### Comment 1

Freshdesk helps businesses delight their customers effortlessly with intuitive, and cost-effective software for customer service. Our solution helps you solve inquiries faster and provide highly personalized service by proactively anticipating customer needs.
Learn more here- https://bit.ly/3p0Dglg

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Digital Marketing Specialist



### Comment 2

Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in the entire team.

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: Technical Account Management Lead



### Comment 3

Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc.

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: Support Analyst




## Related Product
[Freshdesk](https://www.g2.com/products/freshdesk/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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