Freshdesk Pricing Overview

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Free Trial

Freshdesk Email and Ticketing (Growth)

$19.00

1 User per month billed annually Per Month

Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Freshdesk Omni (Growth)

$29.00

1 User per month billed annually Per Month

Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Freshdesk Email and Ticketing (Pro)

$55.00

1 User per month billed annually

Everything in Freshdesk Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms

Multi-Product

Help Desk and Ticketing: Everything in Freshdesk Growth, plus, Collaborators, Multilingual help desk

Freddy AI: Email AI Agent (First 500 sessions included. $49 per 100 sessions), AI Copilot, Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)

Analytics: Everything in Freshdesk Growth, plus, Custom real-time dashboard, Agent availability dashboard

Self-service: Multilingual translations, Full portal customization

Security, routing, SLA: Everything in Freshdesk Growth, plus, Business hours, Multiple SLA policies

Freshdesk Omni (Pro)

$79.00

1 user per month billed annually Per Month

Our Most Recommended Plan - Everything in Freshdesk Omni Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more.

"Omnichannel helpdesk: Everything in Freshdesk Omni Growth, plus, Multilingual helpdesk, Assignment (IntelliAssign, load-based, round robin)

Freddy AI - AI agents, Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions), AI Copilot, Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)

Analytics: Everything in Freshdesk Omni Growth, plus, Custom real-time dashboard, Agent availability dashboard

Self-service: Multilingual translations, Full portal customization

Security, routing, SLA: Everything in Freshdesk Omni Growth, plus, Business hours, Multiple SLA policies

Freshdesk Email and Ticketing (Enterprise)

$89.00

1 User per month billed annually Per Month

Everything in Freshdesk Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more. Free 14-day trial.

Help Desk and Ticketing: - Everything in Freshdesk Pro

Freddy AI: Freddy AI: Email AI Agent (First 500 sessions included. $49 per 100 sessions), AI Copilot, Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)

Analytics: Everything in Freshdesk Growth, plus, Custom real-time dashboard, Agent availability dashboard

Self-service: Everything in Freshdesk Pro, plus, Approval workflow, Flexible knowledge base hierarchy

Security, routing, SLA: Everything in Freshdesk Pro, plus, Agent shifts, JWT authentication, Allowed domains and IP whitelisting

Freshdesk Omni (Enterprise)

$119.00

1 User per month billed annually Per Month

Everything in Freshdesk Omni Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more. Free 14-day trial.

Omnichannel helpdesk: Everything in Freshdesk Omni Pro plus, Skill-based assignment

Freddy AI, Everything in Freshdesk Omni Pro plus, AI Insights, Proactive insights, Converstional insights

Analytics: Everything in Freshdesk Omni Pro, plus, Custom object analysis

Self-service: Everything in Freshdesk Omni Pro plus, Approval workflow, Flexible knowledge base hierarchy

Security, routing, SLA: Everything in Freshdesk Omni Pro, plus, Agent shifts, JWT authentication, Allowed domains and IP whitelisting

Unlike other competitors, Freshdesk offers a free program for upto 2 users & 6 months, that comes with all the basic capabilities that are needed to provide stellar customer support.

Freshdesk has 6 pricing editions, from $19 to $119. A free trial of Freshdesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Freshdesk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Freshdesk must be conducted with the seller.

Pricing information was last updated on January 05, 2026

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Freshdesk Pricing Reviews

(2)

Anuj K.

Customer Support Executive ans Quality Analyst

E-Learning

Enterprise (> 1000 emp.)

8/18/2023

"Review and feedback for the Freshdesk"

5/5

What do you like best about Freshdesk?

Freshdesk is an amzing helpdesk software tool that can help to organize and resolve various types of the queries of the customer/user by ticketing system. It is an easy to use and efficient software that helps to resolve/categorize various types of queries.We can create multiple types of tags and filters here to categorize the queries of the customer/user. We can apply various types of filters that helps us to use it effectively. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

There is nothing to dislike in freshdesk.This is an amazing software tool that plays a significant role in an organization to handle customers queries/complaints. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk helps us to resolve various types of the queries/complaints of the customer. It is a great and highly efficient tool that helps our organization to accept the user complaint feedback and resolve it via email and the chat process system. We can generate reports category-wise, issue-wise, or customer-type-wise, and in many other ways as well.

The support system of my company is totally dependent on Freshdesk, and it is very helpful to receive and resolve customers's queries and issues. We can categorize the queries in the form of the tickets with the help of the manual tags that can be created by us. We can resolve customers complaints in an effective and organized way. There is much more to describe about its features. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

6/24/2025

"I’ve had a terrible experience"

0/5

What do you like best about Freshdesk?

They offered a forum feature for both internal team collaboration and customer use. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

I’ve had a terrible experience with Freshdesk (Freshworks). We downgraded our subscription to four agents, and I received multiple emails from them confirming this change, including one that said: “This is to remind you that your subscription for corecommissions.freshdesk.com will be modified in the next 72 hours.”

Despite that, they continued to charge us for 19 licenses. I've sent over a dozen emails trying to get this corrected, and still no resolution. When they finally scheduled a support call (at a time they selected and sent the invite for) no one showed up.

The issue is simple, well-documented, and should have been fixed weeks ago. Their customer service is unreliable and unhelpful. Avoid this platform if you value your time and money. Review collected by and hosted on G2.com.