Compare Freshdesk and SmartServ 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (70.0% of reviews)
Entry-Level Pricing
$0.00 Per Month
No pricing available
Freshdesk
Star Rating
(3,501)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSmartServ
Star Rating
(10)4.7 out of 5
Market Segments
Small-Business (70.0% of reviews)
Entry-Level Pricing
No pricing available
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Freshdesk vs SmartServ
When assessing the two solutions, reviewers found SmartServ easier to use, set up, and administer. Reviewers also preferred doing business with SmartServ overall.
- Reviewers felt that SmartServ meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that SmartServ is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SmartServ over Freshdesk.
Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
SmartServ
No pricing availableFree Trial
Freshdesk
Free Trial is available
SmartServ
No trial information availableRatings
Meets Requirements
8.6
3,071
8.7
9
Ease of Use
8.9
3,091
9.3
9
Ease of Setup
8.6
2,150
8.9
6
Ease of Admin
8.7
2,111
9.4
6
Quality of Support
8.8
2,973
9.6
9
Quality of Work
Not enough data
Not enough data
Responsiveness
Not enough data
Not enough data
Expertise of Team
Not enough data
Not enough data
Execution Ability
Not enough data
Not enough data
Communication Skills
Not enough data
Not enough data
Professionalism
Not enough data
Not enough data
Has the product been a good partner in doing business?
8.8
2,038
9.7
6
Product Direction (% positive)
8.8
3,049
10.0
9
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.9
2124
|
Verified
Not enough data
8.8
2135
|
Verified
Not enough data
8.5
2047
|
Verified
Not enough data
8.5
1940
|
Verified
Not enough data
8.3
1707
|
Verified
Not enough data
8.5
1994
|
Verified
Not enough data
8.7
1914
|
Verified
Not enough data
8.2
1279
|
Verified
Not enough data
Generative AI
7.4
257
Not enough data
7.6
255
Not enough data
Communication Channels
8.6
1830
|
Verified
Not enough data
8.9
1977
|
Verified
Not enough data
8.4
1223
|
Verified
Not enough data
8.1
1106
|
Verified
Not enough data
8.0
854
|
Verified
Not enough data
Platform
8.1
1069
|
Verified
Not enough data
8.1
1572
|
Verified
Not enough data
8.6
1461
|
Verified
Not enough data
8.3
1057
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1875
|
Verified
Not enough data
Channels
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Not enough data
Design
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Not enough data
Generative AI
7.7
224
Not enough data
7.7
224
Not enough data
Usability
8.8
233
Not enough data
8.7
230
Not enough data
8.8
225
Not enough data
Reporting
8.6
220
Not enough data
8.5
217
Not enough data
8.6
228
Not enough data
Generative AI
7.6
157
Not enough data
7.6
157
Not enough data
Conversational Platform
8.3
386
Not enough data
8.4
333
Not enough data
8.3
326
Not enough data
8.4
262
Not enough data
Support Automation
8.5
344
Not enough data
8.4
363
Not enough data
8.3
327
Not enough data
8.2
269
Not enough data
Generative AI
7.7
167
Not enough data
7.7
164
Not enough data
Generative AI
7.8
90
Not enough data
7.9
89
Not enough data
7.5
88
Not enough data
Communication
8.8
549
|
Verified
Not enough data
8.7
567
|
Verified
Not enough data
8.7
462
|
Verified
Not enough data
8.5
166
Not enough data
8.1
170
Not enough data
Internal Use
8.1
1572
|
Verified
Not enough data
8.6
173
Not enough data
8.2
154
Not enough data
8.8
529
|
Verified
Not enough data
8.8
487
|
Verified
Not enough data
8.5
516
|
Verified
Not enough data
Generative AI
8.0
124
Not enough data
Self-Service Experience
8.7
936
Not enough data
8.6
890
Not enough data
8.3
666
Not enough data
8.2
221
Not enough data
8.4
235
Not enough data
Self-Service Platform
8.5
232
Not enough data
8.6
237
Not enough data
8.0
198
Not enough data
8.5
215
Not enough data
Generative AI
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Not enough data
Process
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Not enough data
Channels
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Not enough data
Insight
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Not enough data
Generative AI
8.0
69
Not enough data
7.9
69
Not enough data
Other Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and SmartServ share no categories
Unique Categories
SmartServ is categorized as SEO Services, Social Media Marketing (SMM) Companies, and Marketing Strategy
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmartServ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.2%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Consumer Services
40.0%
Construction
30.0%
Utilities
10.0%
Information Technology and Services
10.0%
Airlines/Aviation
10.0%
Other
0.0%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
SmartServ
Most Helpful Favorable Review
David B.
Verified User in Consumer Services
Job, client, and employee tracking. Navigation
Most Helpful Critical Review
Jared D.
Verified User in Consumer Services
Lots of updates and changes. Layouts will change with most updates. System does not work well at all when not in cell/internet coverage. Lots of loading time as well.
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
David B.
Verified User in Consumer Services
Job, client, and employee tracking. Navigation
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Jared D.
Verified User in Consumer Services
Lots of updates and changes. Layouts will change with most updates. System does not work well at all when not in cell/internet coverage. Lots of loading time as well.
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
SmartServ has no discussions with answers
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