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SmartServ Reviews & Provider Details

Power your entire home service business with an affordable & easy to use field service enablement software and mobile app. With SmartServ, you can manage, connect, and automate business processes across your service organization. We believe that any service company deserves the best when it comes to delighting customers. Scheduling, booking jobs & running other business functions with SmartServ couldn't be any easier. Simply drag, drop, and stay on top of every call. In fact, service companies grow their revenue by 20%, on average, in their first 6 months on SmartServ.

Seller

SmartServ

Discussions

SmartServ Community

Languages Supported

English, Spanish

Overview by

AL Mathews (Scale your service business by 3X | Home Service Businesses Growth Consultant )

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SmartServ Media

SmartServ Demo - Hvac,Plumbing,-Electrical-Software.png

Technicians stay updated with every job details and call history

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Build powerful quotes and invoices while collecting payments from a single application.

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Collect comprehensive information when technicians diagnose the problem in the field

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technicians receive recommendations helping them convert more sales.

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Submit time cards for the entire team and sync them into your payroll software.

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Vaseem S.

Lead

Information Technology and Services

Enterprise (> 1000 emp.)

9/22/2023

"A useful tool to automate internal business processess"

4.5/5

What do you like best about SmartServ?

It has got a good and clean interface which allows to navigate through the available options along with integration to other platforms. Also, the customer support is very responsive in answering the qeuries within the defined SLA's. Implementation is not time consuming at all. Review collected by and hosted on G2.com.

What do you dislike about SmartServ?

Not that I can recollect at top of my head but a 24*7 human support on customer service should be helpful. I mean talking to a human at any time is better. But, the available window that they have is also sufficient. Review collected by and hosted on G2.com.

Omansh K.

Trainee Decision Scientist - 3

Mid-Market (51-1000 emp.)

9/4/2023

"Best trade specific solutions provider out there!"

5/5

What do you like best about SmartServ?

Recently, non-desk space had no good solution provider when it comes to their own field but this is solved by SmartServ Review collected by and hosted on G2.com.

What do you dislike about SmartServ?

A new initiative so hard it is hard to criticoze upon Review collected by and hosted on G2.com.

Verified User in Utilities

Small-Business (50 or fewer emp.)

9/8/2021

"Opinion 2021"

5/5

What do you like best about SmartServ?

Ease of use and ease of navigation around the complex avenues ("for lack of a better term") of a transaction; customer support is exceptional; software team is on top of adapting to the changes and needs of our company as well as the changes and needs precipitated by the changing times.... Review collected by and hosted on G2.com.

What do you dislike about SmartServ?

Absolutely nothing - customer support does not allow any problems to occur - so any issues or roadblocks are immediately, and I mean, IMMEDIATELY - fixed..... Hence, there are absolutely no complaints even to guess, create or anything - it's is just not possible - again, everything gets fixed before anything, everything can even have the chance to become a problem..... Review collected by and hosted on G2.com.

Recommendations to others considering SmartServ:

buy it Review collected by and hosted on G2.com.

What problems is SmartServ solving and how is that benefiting you?

Consistent payments are processed when they once were no as well as once getting lost; customers were getting free work. Now tickets are getting paid, invoices getting created and paid.

Order has been restored to my office accounting

We are keeping track of everything for accounting and, ultimately, our taxes. SmartServ serves as an excellent tool to maintain records with major accounting software..... In our case, it is Quickbooks Review collected by and hosted on G2.com.

Craig M.

President

Small-Business (50 or fewer emp.)

3/18/2021

"SmartServ Review"

5/5

What do you like best about SmartServ?

The program is very easy to use while encompassing all aspects of requirements to make life more organized and efficient. Additionally I have never worked with a more pleasant and helpful staff in all my years. Accommodating and the willingness to assist. Review collected by and hosted on G2.com.

What do you dislike about SmartServ?

That I never was introduced to SmartServ earlier Review collected by and hosted on G2.com.

Recommendations to others considering SmartServ:

I highly recommend anyone and everyone to use the SmartServ platform. It is efficient, easy to use, puts all your data and requirements in one handy area while tracking hours, estimates, invoices and syncing with accounting. It has saved me thousands of dollars a month from using old antiquated methods. Review collected by and hosted on G2.com.

What problems is SmartServ solving and how is that benefiting you?

Scheduling is much better. Hour tracking for Payroll, database of entire customers can be accessed by staff with authorization without having to go pull papers from a file cabinet, quoting and estimating is easier but additionally tracks any and all previous work and quotes provided. Basically it has taken what would have taken 2-3 full time people running around doing manual tasks and put it in one place for all to see. VERY EFFICIENT! Review collected by and hosted on G2.com.

Anthony V.

Owner

Small-Business (50 or fewer emp.)

11/20/2019

"Excellent Support"

5/5

What do you like best about SmartServ?

The learning curve has been minimal, and it is packed with useful features. SmartServ is constantly evolving, and eagerly request feedback for improvements. The availability for free support/training has been excellent. Review collected by and hosted on G2.com.

What do you dislike about SmartServ?

I wish our schedule could sink with our google calendar. Review collected by and hosted on G2.com.

Recommendations to others considering SmartServ:

Don’t procrastinate, just get it in your employees hands, and roll with it. Review collected by and hosted on G2.com.

What problems is SmartServ solving and how is that benefiting you?

We are becoming more efficient in the field, and getting our customers invoices/estimates out faster. We are also eliminating paper, and have all customer information and transactions readily available. Review collected by and hosted on G2.com.

Jared D.

HVAC service technician

Small-Business (50 or fewer emp.)

12/9/2019

"Lots of updates"

3/5

What do you like best about SmartServ?

Keeps records of past jobs. Can reference what was all completed during previous jobs. Can also see the numbers that were saved on checklists on the equipment that was serviced. Review collected by and hosted on G2.com.

What do you dislike about SmartServ?

Lots of updates and changes. Layouts will change with most updates. System does not work well at all when not in cell/internet coverage. Lots of loading time as well. Review collected by and hosted on G2.com.

Recommendations to others considering SmartServ:

Not recommended to those who dont have consistant internet. Recommend checking all available applications on the market first. Review collected by and hosted on G2.com.

What problems is SmartServ solving and how is that benefiting you?

Consistent servicing and past history. No longer need to reference old paperwork. Review collected by and hosted on G2.com.

Adam M.

Owner/operator

Small-Business (50 or fewer emp.)

3/18/2019

"2 months in so far so good"

5/5

What do you like best about SmartServ?

#1 pro has to be the customer service. I have emailed with issues and had a call back in less then 5 minutes a couple different times. That is priceless.

Working with them has been easy and the communication is great. In fact I just sent an email to my contact and had a response in the last 5 minutes. It's 8pm!! Review collected by and hosted on G2.com.

What do you dislike about SmartServ?

The only real issue I have had is there is a language barrier. This has caused me to have to ask reps to repeat themselves numerous times but they have grace Review collected by and hosted on G2.com.

Recommendations to others considering SmartServ:

As a small business I definitely recommend giving SmartServ a shot. The value here is awesome. I demoed numerous systems and this one checked more boxes on my list then any other and was more affordable over the next few yrs then most of the competition. Review collected by and hosted on G2.com.

What problems is SmartServ solving and how is that benefiting you?

I have been using SmartServ for two months now and it is greatly improving my ability to track Service tickets and differentiate between service and install and the other facets of my business. I would suggest SmartServ to other small businesses as they have been great to work with thus for. Review collected by and hosted on G2.com.

Michelle M.

Office Manager / CFO

Mid-Market (51-1000 emp.)

3/19/2019

"SmartServ Conversion"

4.5/5

What do you like best about SmartServ?

The support at SmartServ has been great! Review collected by and hosted on G2.com.

What do you dislike about SmartServ?

The layout of the invoices; also wish that it would show on screen that the customer is a Service Maintenance Agreement customer - it shows the ! however it would be nice if when pulling up the customer they would be a different color for the different plans - this will help us to know immediately that they are a maintenance customer, as well as the technicians in the field. Review collected by and hosted on G2.com.

Recommendations to others considering SmartServ:

I feel that it is very user friendly. The support has been awesome. Anytime we've had an issue, question, concern, etc. they have been right there to assist us whether it be a phone call, email, or a screen sharing session. Yaashi Jain has been our go to person, and she has been wonderful! She is very helpful and is great to work with. Review collected by and hosted on G2.com.

What problems is SmartServ solving and how is that benefiting you?

We are working to revise the layout of the invoice. We had some syncing issues in the beginning with SmartServ and QuickBooks, and we have worked those all out. They are constantly updating and improving the program. SmartServ always takes our suggestions into consideration as well! Review collected by and hosted on G2.com.