Compare Freshdesk and Mojo Helpdesk 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
$14.00 1 Agents Per Month
Freshdesk
Star Rating
(3,504)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansMojo Helpdesk
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$14.00 1 Agents Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, while Mojo Helpdesk trails slightly behind at 8.6. Reviewers mention that Freshdesk's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Freshdesk offers superior multi-channel coverage, particularly in email support, scoring 9.2 compared to Mojo Helpdesk's 8.2. Users on G2 appreciate the seamless integration of various communication channels in Freshdesk, enhancing customer interaction.
- Users say that Freshdesk's automation features, particularly in response automation, are more robust with a score of 8.5, while Mojo Helpdesk scores 8.3. Reviewers highlight that Freshdesk's automation capabilities help reduce response times significantly.
- G2 users report that Freshdesk's knowledge base feature is rated higher at 8.7 compared to Mojo Helpdesk's 8.3. Users mention that Freshdesk's knowledge base is more comprehensive and easier to navigate, which aids in self-service support.
- Reviewers mention that Mojo Helpdesk shines in the area of assignments and tasks, scoring 9.3, which is notably higher than Freshdesk's 8.6. Users appreciate the flexibility and clarity in task management that Mojo Helpdesk provides.
- Users on G2 report that Freshdesk's customer support quality is consistently rated at 8.8, matching Mojo Helpdesk's score. However, reviewers say that Freshdesk's support team is often quicker to respond, which enhances the overall user experience.
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Mojo Helpdesk
TEAM
$14.00
1 Agents Per Month
Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department.
(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.
- Full ticket tracking
- Email integration
- Self service knowledge base
Free Trial
Freshdesk
Free Trial is available
Mojo Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,074
8.7
200
Ease of Use
8.9
3,094
8.9
204
Ease of Setup
8.6
2,153
8.8
115
Ease of Admin
8.7
2,113
8.9
122
Quality of Support
8.8
2,976
8.8
169
Has the product been a good partner in doing business?
8.8
2,040
8.9
114
Product Direction (% positive)
8.8
3,052
8.6
200
Features by Category
Ticket and Case Management
8.9
2124
|
Verified
8.6
174
8.8
2135
|
Verified
8.6
173
8.5
2047
|
Verified
8.6
163
8.5
1940
|
Verified
8.3
155
8.3
1707
|
Verified
8.0
139
8.5
1994
|
Verified
8.3
167
8.7
1914
|
Verified
8.4
161
8.2
1279
|
Verified
8.3
141
Generative AI
7.4
257
Feature Not Available
7.6
255
Feature Not Available
Communication Channels
8.6
1830
|
Verified
8.7
165
8.9
1977
|
Verified
8.6
169
8.4
1223
|
Verified
7.8
122
8.1
1106
|
Verified
7.1
110
8.0
854
|
Verified
Feature Not Available
Platform
8.1
1069
|
Verified
7.0
121
8.1
1572
|
Verified
7.5
141
8.6
1461
|
Verified
8.3
147
8.3
1057
|
Verified
8.0
128
8.0
1777
|
Verified
7.8
138
8.3
1875
|
Verified
8.0
147
Channels
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Not enough data
Design
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Not enough data
Generative AI
7.7
224
Not enough data
7.7
224
Not enough data
Usability
8.8
233
Not enough data
8.7
230
Not enough data
8.8
225
Not enough data
Reporting
8.6
220
Not enough data
8.5
217
Not enough data
8.6
228
Not enough data
Generative AI
7.6
157
Not enough data
7.6
157
Not enough data
Conversational Platform
8.3
386
Not enough data
8.4
333
Not enough data
8.3
326
Not enough data
8.4
262
Not enough data
Support Automation
8.5
344
Not enough data
8.4
363
Not enough data
8.3
327
Not enough data
8.2
269
Not enough data
Generative AI
7.7
167
Not enough data
7.7
164
Not enough data
Generative AI
7.8
90
Not enough data
7.9
89
Not enough data
7.5
88
Not enough data
Communication
8.8
549
|
Verified
Not enough data
8.7
567
|
Verified
Not enough data
8.7
462
|
Verified
Not enough data
8.5
166
Not enough data
8.1
170
Not enough data
Internal Use
8.1
1572
|
Verified
7.5
141
8.6
173
Not enough data
8.2
154
Not enough data
8.8
529
|
Verified
Not enough data
8.8
487
|
Verified
Not enough data
8.5
516
|
Verified
Not enough data
Generative AI
8.0
124
Feature Not Available
Self-Service Experience
8.7
936
8.3
51
8.6
890
8.0
50
8.3
666
Feature Not Available
8.2
221
7.2
41
8.4
235
Feature Not Available
Self-Service Platform
8.5
232
7.9
46
8.6
237
7.7
44
8.0
198
Feature Not Available
8.5
215
7.8
40
Generative AI
8.3(won by default)
67
Feature Not Available
8.1(won by default)
67
Feature Not Available
Process
8.6(won by 0.6)
145
8.0
18
9.3(won by 0.5)
465
8.8
21
8.6(won by 0.3)
357
8.3
16
Channels
9.2(won by 1.0)
459
8.2
19
8.8(won by 0.7)
400
8.1
16
8.8(won by 0.5)
360
8.3
15
8.6(won by 1.2)
323
7.4
16
Feature Not Available
7.7(won by default)
16
Insight
8.7(won by 0.8)
364
7.9
17
8.7(won by 0.5)
152
8.2
17
8.6
356
8.8(won by 0.2)
17
9.1
429
9.3(won by 0.2)
20
Generative AI
8.0
69
Not enough data
7.9
69
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Mojo Helpdesk are categorized as Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Live Chat, and Customer Communications Management
Mojo Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mojo Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.2%
Financial Services
4.0%
Education Management
3.7%
Other
58.1%
Information Technology and Services
17.5%
Primary/Secondary Education
15.4%
Education Management
13.7%
Computer Software
4.7%
Hospital & Health Care
3.8%
Other
44.9%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Mojo Helpdesk
Most Helpful Favorable Review
Mayank B.
Verified User in Information Technology and Services
MOJO helpdesk is very easy to set up and use and easy to provide training to users. MOJO helpdesk is a value for money and cost effective solution. Tickets can be created easily through email requests. Email replies are also added to the ticket...
Most Helpful Critical Review
Verified User in Entertainment
Wasn't happy that custom form tickets didn't show the data front and center, instead it was off to the side. New ticket notifications also seemed to be hit or miss.
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Mayank B.
Verified User in Information Technology and Services
MOJO helpdesk is very easy to set up and use and easy to provide training to users. MOJO helpdesk is a value for money and cost effective solution. Tickets can be created easily through email requests. Email replies are also added to the ticket...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Verified User in Entertainment
Wasn't happy that custom form tickets didn't show the data front and center, instead it was off to the side. New ticket notifications also seemed to be hit or miss.
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Is Mojo Helpdesk free?
2 comments
EA
Not sure if they offer free versions or trials, we pay for ours.Read more
What are the features of help desk software?
1 comment
DD
Typical features of help desk software, such as Mojo Helpdesk, include:
Contact Ticket Portal
Ticket Response
Ticket Attachments/Screencasts
Ticket...Read more
For Report of Monthly Data
1 comment
DD
Hello Manjeet,
Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to...Read more
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