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What are the features of help desk software?

What are the features of help desk software?
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David D.
DD
Marketing Director
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Typical features of help desk software, such as Mojo Helpdesk, include: Contact Ticket Portal Ticket Response Ticket Attachments/Screencasts Ticket Collaboration Automated Responses Round Robin Assignments Email Integration Time Tracking Staff Notes Aging Summary Customer Conversation History Customer Satisfaction Ratings SLA Management Asset Management Self-Service Knowledge Base Integrations with Google G Suite and Microsoft 365 Reporting Dashboard and Custom Reports Notification Center
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Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a
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