# What are the features of help desk software?

What are the features of help desk software?

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1


## Comments
### Comment 1

Typical features of help desk software, such as Mojo Helpdesk, include: 

Contact Ticket Portal
Ticket Response 
Ticket Attachments/Screencasts
Ticket Collaboration
Automated Responses
Round Robin Assignments
Email Integration
Time Tracking
Staff Notes
Aging Summary
Customer Conversation History
Customer Satisfaction Ratings
SLA Management
Asset Management
Self-Service Knowledge Base
Integrations with Google G Suite and Microsoft 365
Reporting Dashboard and Custom Reports
Notification Center


##### Comment Metadata
- Posted at: about 4 years ago
- Author title: Marketing Director




## Related Product
[Mojo Helpdesk](https://www.g2.com/products/mojo-helpdesk/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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