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Compare Freshdesk and Guru 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (57.5% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial 1 User Per Month
Freshdesk
Star Rating
(3,621)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansGuru
Star Rating
(2,345)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansFreshdesk vs Guru
When assessing the two solutions, reviewers found Guru easier to use, set up, and administer. Reviewers also preferred doing business with Guru overall.
- Reviewers felt that Guru meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that Guru is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Guru over Freshdesk.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
Freshdesk
Free Trial is available
Guru
Free Trial is available
Ratings
Meets Requirements
8.6
3,185
9.2
1,932
Ease of Use
8.8
3,207
9.2
1,954
Ease of Setup
8.6
2,266
9.3
970
Ease of Admin
8.7
2,155
9.0
476
Quality of Support
8.7
3,083
9.3
1,529
Has the product been a good partner in doing business?
8.8
2,079
9.4
429
Product Direction (% positive)
8.8
3,160
9.2
1,830
Features by Category
Ticket and Case Management
8.9
2224
|
Verified
Not enough data
8.8
2230
|
Verified
Not enough data
8.5
2146
|
Verified
Not enough data
8.5
2037
|
Verified
Not enough data
8.3
1800
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2009
|
Verified
Not enough data
8.2
1373
|
Verified
Not enough data
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
60
Not enough data
6.9
60
Not enough data
7.2
58
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1314
|
Verified
Not enough data
8.0
1194
|
Verified
Not enough data
7.9
941
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Content Management
Not enough data
9.3
122
Not enough data
9.2
118
Not enough data
9.3
120
Content Discovery
Not enough data
9.3
120
Not enough data
9.3
120
Not enough data
9.2
119
Not enough data
8.9
109
Not enough data
9.3
108
Not enough data
9.1
110
Generative AI
Not enough data
9.3
80
Not enough data
9.3
81
Administration
Not enough data
9.2
682
Not enough data
9.2
679
Not enough data
9.1
672
Knowledge Management
Not enough data
9.6
803
Not enough data
9.2
744
Not enough data
9.2
703
Compliance
Not enough data
9.1
699
Not enough data
9.1
667
Not enough data
9.2
660
Not enough data
9.1
639
Customer Support
Not enough data
9.2
772
Not enough data
9.2
730
Not enough data
9.0
652
Data Security
Not enough data
9.2
638
Not enough data
9.2
637
Not enough data
9.3
660
Not enough data
9.1
639
Administration
Not enough data
9.2
689
Not enough data
9.3
711
Not enough data
9.4
781
Generative AI
Not enough data
9.1
496
Channels
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Knowledge Pages
Not enough data
9.0
691
Not enough data
9.1
646
Not enough data
9.0
693
Not enough data
8.8
593
Not enough data
8.9
557
Not enough data
9.0
568
Knowledge Dissemination
Not enough data
8.9
672
Not enough data
9.0
674
Not enough data
9.5
753
Not enough data
9.1
724
Not enough data
9.1
591
Not enough data
9.2
591
Not enough data
9.3
588
Not enough data
9.0
557
Not enough data
9.2
572
Agentic AI - Knowledge Base
Not enough data
8.7
104
Not enough data
9.0
108
Not enough data
8.9
105
Compatibility
Not enough data
9.3
109
Not enough data
8.9
101
Not enough data
9.0
97
Agentic AI - Enterprise Search Software
Not enough data
8.6
55
Not enough data
8.8
46
Not enough data
9.0
51
Not enough data
8.9
46
Not enough data
9.0
52
Not enough data
8.7
46
Search Queries
Not enough data
9.1
101
Not enough data
9.4
103
Not enough data
9.1
96
Not enough data
9.1
91
Not enough data
9.3
106
AI powered search - Enterprise Search Software
Not enough data
8.5
41
Not enough data
8.4
34
Not enough data
9.5
41
Functionality
Not enough data
8.9
100
Not enough data
9.4
103
Not enough data
9.1
101
Compatibility - Enterprise Search Software
Not enough data
9.0
32
Not enough data
9.5
35
Not enough data
8.7
32
Functionality - Enterprise Search Software
Not enough data
9.0
32
Not enough data
9.6
32
Not enough data
9.2
33
Search Queries - Enterprise Search Software
Not enough data
9.0
33
Not enough data
9.2
35
Not enough data
8.5
36
Not enough data
9.3
33
Responses
Not enough data
8.6
61
Not enough data
8.7
68
Not enough data
9.2
73
Automation - AI Agents
Not enough data
8.7
56
Not enough data
8.4
65
Not enough data
8.2
67
Not enough data
8.9
61
Not enough data
9.0
58
Platform
Not enough data
8.7
65
Not enough data
8.8
62
Not enough data
8.6
67
Autonomy - AI Agents
Not enough data
8.9
64
Not enough data
8.9
64
Not enough data
8.7
69
Not enough data
8.9
60
Generative AI
Not enough data
9.0
73
Not enough data
8.9
72
Conversational Platform
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customization - AI Agent Builders
Not enough data
9.7
11
Not enough data
9.2
8
Not enough data
9.0
5
Functionality - AI Agent Builders
Not enough data
9.3
10
Not enough data
9.2
11
Not enough data
9.7
5
Not enough data
8.3
11
Data and Analytics - AI Agent Builders
Not enough data
9.0
8
Not enough data
9.8
11
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
8.3
9
Not enough data
9.7
5
Not enough data
9.2
8
Not enough data
8.8
10
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Guru share no categories
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Computer Software
14.8%
Information Technology and Services
11.4%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.8%
Other
52.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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