Compare Electric MSP and Freshservice 
At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
No pricing available
$19.00
Electric MSP
Star Rating
(66)3.7 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Electric MSPFreshservice
Star Rating
(1,238)4.6 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
$19.00
Free Trial is available
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Electric MSP vs Freshservice
When assessing the two solutions, reviewers found Freshservice easier to use, set up, and administer. Reviewers also preferred doing business with Freshservice overall.
- Reviewers felt that Freshservice meets the needs of their business better than Electric MSP.
- When comparing quality of ongoing product support, reviewers felt that Freshservice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshservice over Electric MSP.
Pricing
Entry-Level Pricing
Electric MSP
No pricing availableFreshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
Electric MSP
No trial information availableFreshservice
Free Trial is available
Ratings
Meets Requirements
7.8
47
8.9
1,105
Ease of Use
8.0
47
9.2
1,104
Ease of Setup
8.0
37
8.8
890
Ease of Admin
8.2
36
9.0
909
Quality of Support
7.7
47
9.0
1,066
Has the product been a good partner in doing business?
8.2
38
9.1
885
Product Direction (% positive)
8.4
44
9.4
1,094
Features by Category
Administration
Not enough data
8.6
280
|
Verified
Not enough data
8.3
308
|
Verified
Not enough data
8.3
333
|
Verified
Service Desk
Not enough data
9.4
362
|
Verified
Not enough data
9.1
337
|
Verified
Not enough data
8.9
329
|
Verified
Management
Not enough data
8.5
273
|
Verified
Not enough data
8.9
280
|
Verified
Not enough data
8.8
244
|
Verified
Not enough data
8.5
247
|
Verified
Not enough data
8.2
193
|
Verified
Functionality
Not enough data
9.5
293
|
Verified
Not enough data
8.8
232
|
Verified
Not enough data
8.8
229
|
Verified
Not enough data
8.8
263
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.4
233
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
285
|
Verified
Management Tools
Not enough data
9.1
306
|
Verified
Not enough data
8.9
295
Not enough data
8.5
261
|
Verified
Generative AI
Not enough data
8.3
102
Not enough data
8.2
102
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.4
11
Not enough data
9.0
7
Not enough data
9.2
6
Not enough data
8.6
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Maintenance
8.7
9
Not enough data
Not enough data
Not enough data
Communication
8.6
7
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
Not enough data
Not enough data
Security
9.0
7
Not enough data
9.4
8
Not enough data
Device Support
9.0
7
Not enough data
9.3
9
Not enough data
9.3
10
Not enough data
Performance
9.3
9
Not enough data
Generative AI
Not enough data
7.5
53
Self-Service Experience
Not enough data
8.6
113
Not enough data
8.9
109
Not enough data
7.3
90
Not enough data
7.6
91
Not enough data
8.2
111
Self-Service Platform
Not enough data
8.5
111
Not enough data
8.7
115
Not enough data
7.3
85
Not enough data
8.0
107
Generative AI
Not enough data
8.0
50
Incident Management
Not enough data
9.1
699
Not enough data
8.9
702
Not enough data
9.0
755
Not enough data
8.6
691
Not enough data
8.7
656
Reporting
Not enough data
8.6
737
Not enough data
8.2
602
Not enough data
8.2
580
Access & Usability
Not enough data
8.4
665
Not enough data
8.9
688
Not enough data
8.5
515
Not enough data
8.7
527
Platform - Mobile Device Management (MDM)
9.1
16
Not enough data
Operating System
9.0
19
Not enough data
9.2
20
Not enough data
8.8
15
Not enough data
Management
9.0
14
Not enough data
8.1
8
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.2
11
Not enough data
Security
9.2
17
Not enough data
9.2
19
Not enough data
Analysis
Not enough data
7.5
154
Platform
Not enough data
8.3
209
Not enough data
8.3
192
Not enough data
8.7
235
Not enough data
8.4
262
Not enough data
8.7
294
Security
Not enough data
7.8
158
Not enough data
7.1
87
Not enough data
7.6
146
Not enough data
8.9
263
Not enough data
8.8
265
Categories
Categories
Shared Categories
Electric MSP and Freshservice share no categories
Unique Categories
Electric MSP is categorized as Remote Monitoring & Management (RMM), IT Asset Management, Remote Support, and Mobile Device Management (MDM)
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Enterprise IT Management, Service Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Electric MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
18.5%
Computer Software
10.8%
Information Technology and Services
9.2%
Staffing and Recruiting
4.6%
Internet
4.6%
Other
52.3%
Information Technology and Services
19.8%
Computer Software
5.3%
Construction
4.5%
Education Management
3.6%
Financial Services
3.5%
Other
63.3%
Most Helpful Reviews
Electric MSP
Most Helpful Favorable Review
Verified User in Staffing and Recruiting
They continue to get better day by day!!!
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
We were extremely dissatisfied with our previous MSP, so the fancy sales pitch that Electric provided to us was very enticing at the time. It sounded like the perfect setup for us, they would manage all our devices and accounts remotely and all we needed to...
Freshservice
Most Helpful Favorable Review
Rajaraman S.
Verified User in Computer Software
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Most Helpful Critical Review
Michael S.
Verified User in Furniture
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
Verified User in Staffing and Recruiting
They continue to get better day by day!!!
Rajaraman S.
Verified User in Computer Software
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Verified User in Health, Wellness and Fitness
We were extremely dissatisfied with our previous MSP, so the fancy sales pitch that Electric provided to us was very enticing at the time. It sounded like the perfect setup for us, they would manage all our devices and accounts remotely and all we needed to...
Michael S.
Verified User in Furniture
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
Alternatives
Discussions
What is Electric used for?
1 comment
MT
SMBs use Electric as their one-stop-shop to efficiently manage IT workflows, administration, and security using the Electric IT Hub platform and leveraging a...Read more
Electric MSP has no more discussions with answers
How has your experience been with Freshservice support?
12 comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
I still have trouble making Probe work properly.
2 comments
Official Response from Freshservice
"If the issue persists, write to support@freshservice.com"Read more
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