Freshservice Pricing Overview
Freshservice at a glance
14-day FREE trial. No credit card required.
Free to get started, affordable as you grow.
| Name | Price | Features |
|---|---|---|
| STARTER | $19.00 | For getting started
|
| GROWTH | $49.00 | For growing businesses across their LOBs
|
| PRO | $99.00 | ITSM + Project Management for large organizations
|
Freshservice pricing & plans
Freshservice Pricing Reviews
Freshservice has a default template when creating a new task or user story. Also we use the analytics chart for stories breakdown by user and burnt down charts are very effective. We integrated freshservice with slack and outlook so whenever there is an update on the ticket, the watchers will be notifiied and take action immediately. Review collected by and hosted on G2.com.
I feel like complex workflow automation like assigning a task to next user based on the bandwidth is not possible. This is dine manually by verifying the scope of each user on the board. Also, mobile app does not support all the desktop features. Review collected by and hosted on G2.com.
1. out-of-box functionalities
2. ready to use features
3. AI components
4. low-code dev
5. drag and drop approach for workflows, less coding needed
6. Easy to integrate
7. Some customer support are knowledgable Review collected by and hosted on G2.com.
1. Caching issue - what you change at the front end, sometimes doesn't replicate at the backend database
2. Limited customization
3. AI has lots of bugs
4. Price is not justifiable for the existing features
5. The workflow has limitations - you cant trigger a workflow from another workflow
6. Some customer support are not knowledgeable
7. A lot of "can't do" scenarios, and non-existing features
8. Minimum grasp of CMDB concept Review collected by and hosted on G2.com.
