Datto RMM Reviews & Product Details

What I like best about Datto RMM is the seamless password injection feature and the built-in Web Remote functionality. Password injection saves a lot of time during admin access by securely entering credentials without exposing them to end users. The Web Remote, especially alongside Splashtop, provides reliable, fast remote access directly from the browser, making support efficient and convenient without needing additional tools. Review collected by and hosted on G2.com.

verall, Datto RMM works well for our day-to-day MSP operations and is generally reliable. However, the Network Discovery feature could be improved. It can be inconsistent in identifying devices accurately, lacks deeper visibility, and sometimes requires manual intervention to properly classify and onboard discovered assets. Review collected by and hosted on G2.com.

Attach scripts with installation files.

Permissions based on what team members can see. Ideal when internal computers should not be visible to team members.

Update a policy and push out at ones to affected computers. Review collected by and hosted on G2.com.

Since Autotask was taken over by Datto, investment in the product went.

Likewise when Kaseya took over Datto, it's now contract driven. From 1 year contracts to 3 year contracts. Didn't help if you want to drop licensing you are forced on lengthy contracts. As a result we moved away as N-Able has better licensing on this month to month.

Now updating other software is additional licensing, N-Able have this built in.

Why I moved? I had no remote support working 16 days in a month. No sorry, no compensation. Instead, buy more products and services. Review collected by and hosted on G2.com.

We have been using Datto RMM to manage and monitor our clients' systems, and overall, it has proven to be a dependable tool. The interface has seen significant improvements over time, making it easier to navigate. Deploying updates or scripts across multiple sites is both fast and reliable. Once configured correctly, the alerting system is quite flexible, and integration with other Datto products streamlines our daily management tasks. Whenever we've needed assistance, support has been responsive and helpful. Review collected by and hosted on G2.com.

The only downside is that the reporting feature could be more user-friendly, as it can take a while to create the specific reports you need. Review collected by and hosted on G2.com.

RMM is easy to understand and alot better to use and grasp you can even use it on your mobile to assist customers on the go

supporting customers as soon as they have been added to their respective agent applications makes it so much easier to remotely support their needs.

We have been using Kasaya Datto RMM and Autotask since we started with the Signet IT coumpany

everything we receive on our daily tasks gets handled on the product is so easy to use and so good to customize things the way we need it,

we provide all of our customers support through the portal which we have running with Kaseya Auto Task and this gets used everyday and every night

to onboard our customers onto this is straight forward and easy and the customers only need to send an email to get it to the Kaseya Datto Autotask system and we are on it to provide support.

Customer support for us using the system is amazing.

the application is so good and implemented into all of our systems we use alert tickets CS and the works Review collected by and hosted on G2.com.

there is so much good for a new joiner who never used it it would be overwhelming Review collected by and hosted on G2.com.

I find Datto RMM easy to use, and I'm really accustomed to using it now. It's become an essential tool for accessing our clients' computers and tracking their devices. I also appreciate its capabilities for running quick jobs, monitors, policies, and software management. The initial setup was pretty easy, especially compared to Autotask. Review collected by and hosted on G2.com.

I think the integration with the Mac could be improved. When I use web remote with a Mac, it doesn't show all the screens that are connected to the Mac. Review collected by and hosted on G2.com.

DattoRMM is an incredibly complete RMM product with extensive features that will greatly increase the effectiveness of providing support to any business. There are too many features to go through in this review but the ones that really affected us are as follows.

- Network scanning. We can scan the network with just one agent being installed. You get a beautiful tree view that you can navigate and move around, or you can get a standard list of IPs.

- Device details. You get a full technical review of each device added to the system. You can see all hardware specifications, event log issues, patch status, software installed (and you can click to uninstall), network information, performance metrics, endpoint security and much more.

- Remote Control. You get three different ways that you can connect to a computer which gives you great redundancy when one doesn't work. You have access to advanced tools to let you do most of your work in the background while the user is still working.

- Automation and maintenance. This is crucial for us and this DattoRMM delivers. The options to setup automatic patching and updates are logically placed in menus that make sense. It was really easy to get familiar with the setup process and had this process running smoothly in no time. The best part is that you can see the results of the patching and get access to errors that you can then review to make adjustments.

- Scripts. There is an extensive library of scripts and it accepts different script languages. There is also a community that you can access to get even more scripts if you don't know how to create one.

- All menus make sense and you can navigate through easily. I don't get lost on them as I did with my old program.

- Dashboards. Dashboards are highly customizable as you can move items around in the screen and add or remove from their library. very cool. Each technician can have their own customized dashboard. You can also have multiple dashboards.

- Microsoft 365 Integration. You can access your Microsoft accounts and manage your clients right from your RMM. This is a feature that usually costs extra, however it is included.

Datto RMM features are extensive and offers great flexibility with an easy to use system. As if that wasn't enough, their support is excellent. You can get someone on an online chat easily to get fast answers to your questions.

Implementation was easy as you have several options. We are really happy with this program and would recommend it to any company.

Price is very competitive! Review collected by and hosted on G2.com.

The feature I like the least was the setup of Microsoft 365. Unfortunately, the process to integrate Microsoft to any RMM is complex due to the different security rules Microsoft has in place. However, Datto's support was very helpful and I was able to get up and running without too much trouble. Review collected by and hosted on G2.com.

I like that Datto RMM provides quick and secure access to my servers, which is crucial for our daily work. The automation tools are another great advantage, as they greatly simplify the task of generating alerts and executing commands on our systems. This level of automation increases our efficiency and keeps us proactively informed. The initial setup of Datto RMM was also quite simple, allowing for a smooth transition from the previous use of AnyDesk. This change has made our work more proactive and efficient. Additionally, I consider Datto RMM an excellent monitoring tool, which I have rated 9 out of 10 in terms of likelihood of recommendation, reflecting my high satisfaction with the product. Review collected by and hosted on G2.com.

For now, I do not present any dissatisfaction. Review collected by and hosted on G2.com.

The components from the com store are so helpful. I like that you can create your own components as well.

This is a great tool for monitoring many aspects of your endpoints.

Great patch management.

It is a stable product. I don't think we've had any "outages" with Datto RMM.

Easy to implement. Kaseya does a great job of having the engineers walk you through the implementation.

We use datto RMM all day, every day.

Datto RMM integrates well with other Kaseya products such as ITGlue, Datto EDR, and Datto Network Manager. Review collected by and hosted on G2.com.

Kaseya support can be slow to respond. It takes a while to break through the "first level" of support which typically does not go beyond what is already in the documentation. It is annoying when the support tech asks you to open a support tunnel into their system, and then they don't get around to using the tunnel for days, sometimes over a week. Datto RMM is such a great product, but it is tarnished by the responsiveness and helpfulness of Kaseya support. Review collected by and hosted on G2.com.

Datto RMM provides a clean and intuitive interface, with powerful automation policies that save us hours of repetitive work. The integrations with other Datto/Kaseya products and Microsoft 365 make it easier to manage endpoints at scale. Reporting and alerting are also clear and actionable, helping our team stay proactive instead of reactive. Review collected by and hosted on G2.com.

The policy engine can sometimes feel rigid, and more flexibility in scripting and scheduling would be welcome. The patch management works well overall but occasionally struggles with third-party apps. Also, the UI is improving but can still feel a bit dated in some views compared to other modern SaaS platforms. Review collected by and hosted on G2.com.

I appreciate Datto RMM for its impressive speed and reliability, which significantly reduces my workload and the processing time of my machines. This performance enhancement is particularly valuable for managing remote devices efficiently from anywhere in the world. The software's initial setup was straightforward, thanks to the step-by-step wizard, making it easy to get my applications up and running without hassle. These features collectively make Datto RMM a highly effective tool for remote monitoring, so much so that I am likely to recommend it to others, rating my likelihood of doing so as a 9 out of 10. Review collected by and hosted on G2.com.

For handling a large amount of requests, Datto RMM could be improved. It seems that the current capabilities might not be sufficient for high volumes of request processing, which could be a limitation in managing a more extensive network of devices effectively. Review collected by and hosted on G2.com.