Jamf Pro Reviews & Product Details

JAMF Pro is a feature-rich software tool that is easy to use. In addition, JAMF Pro updates are released before Apple releases software upgrades. It's great to have support in JAMF for Apple's new features before they are released. This allows us to identify and test the impact of new features and prepare ahead of an upgrade. Finally, their customer support is the best of any software company I've worked with! Review collected by and hosted on G2.com.

Nothing! I haven't had a bad experience with Jamf Pro, or Jamf Software. Review collected by and hosted on G2.com.

Jamf Pro has a user friendly interface that is easy to navigate and figure out as a new administrator. I appreciate the simple layout and built in templates that Jamf Pro includes to make configurations easier to create and maintain. I also appreciate the in depth administrator guide they created. It is a great reference manual to learn how to use Jamf and provides an easy way to look up topics as needed. Review collected by and hosted on G2.com.

I wish that Jamf Pro would include a way to automatically name devices from within Jamf. Currently, this is a very manual process due to the limitations of options within Jamf in this regard. Would love to see more options for naming both IOS and OS devices. I also wish that the Select All and Deselect ALL buttons in the pre-stage scoping area were either removed or able to be used when filtering the list of devices without it still selecting or unselecting ALL devices. Many users think it will only select the items that have been filtered in the list and is visible, but it actually still selects the entire list, disregarding the filter. This causes confusion and mistakes often by new users. Review collected by and hosted on G2.com.

When it comes to JAMF I think the thing I like most is the community. JAMF nation has a vibrant and interactive community of users who are not only excited to use the product but also happy to help with it. Should the time arise when you need support or advice there is someone there for you! Review collected by and hosted on G2.com.

JAMF Pro is an excellent tool because you are free to create, and in some ways with smart groups only limited by your imagination. At the same time you could be working in a nested series of groups, come up with a great idea, and there's just not a way for you to specify a specific group. I would like more granual smart group control. Review collected by and hosted on G2.com.

The preferred option I can recommend as a device management solution to deploy for a customer. Small or large amounts of devices, Jamf Pro scales very well.

Easy to maneuver interface. Easy to enroll devices, both using prestage zero touch enrollement, or user enrollment of devices already in use.

Zero touch enrollement leaves all the guesswork out for the end user, leaving more time for productivity within the first hour of turning on the new device or Mac(network speed and amount of software to roll out permitted). End users can get software directly distributed at setup or any time later, which is such a treat for IT used to image computers.

My favorite? SSO Kerberos extension distribution works really great, reducing time spent on logging into various web tools your organization use. Review collected by and hosted on G2.com.

For a novice user, you will want to either set aside quite some time to get to know the interface and advanced options well or bring in someone who does. Otherwise, you'll be left out of the more advanced (read: the best) capabilities of Jamf Pro.

Interface has a lot of space left over if used on a high-resolution screen/fullscreen browser window. On the other side, this also makes the interface less cluttered. Review collected by and hosted on G2.com.

As Apple’s device management journey continues to evolve Jamf has been able to be a “swiss army knife” in how it manages devices. The binary and policies for macOS are powerful tools to get things done whatever possible and as Apple moves more into the “MDM bucket” they have evolved and supported that story. Review collected by and hosted on G2.com.

Sometimes workflows or features that are commonly repeated are not better incorporated into the product. The community in some cases, even Jamf’s own staff, create cool solutions that would be even more powerful within the core product. Even though not everyone will use it (like creating Mac user accounts using payload vs script/package), it lowers the barrier to entry to get a job done. Review collected by and hosted on G2.com.

I love the amount of customization that Jamf Pro provides, and how, once groups are established, most things just work. Ever since using Apple School Manager along with Jamf, the control we have is extremely granular, hands-off, and applies quickly. When we receive a new computer, we can have it fully set up and ready for the end user in under twenty minutes, with very little work from our techs. Being able to use custom triggers and call those triggers from another script leads to very controlled and predictable workflows. Jamf customer support is fantastic, too. They always respond quickly and teach me how to better use the product. Review collected by and hosted on G2.com.

Most of my complaints about Mac management have to do with Apple, not Jamf Pro, such as how it's impossible to remotely allow screen recording for classroom computers.

For Jamf though, the only thing that bothers me is that I can't "push a script" in the same way that I can on Windows. It's a little frustrating to be on the phone with a customer and say, "I've scoped you to a policy that should fix this. Wait fifteen minutes and call me back." "It's been two hours and you still can't work? Oopsie, guess I'll head over in person." I wish there were a management command that triggered a "jamf policy" check. Review collected by and hosted on G2.com.

We adopted JamfPro back in 2016 cause we noticed our Apple fleet was growing exponentially. So we needed a platform that allowed easy implementaton and use for a small staff. Jamf has continued to implement new features that makes manging our devices easier and helps integrate them in to our infrastructure. A day doesn't go by that i am not in my Jamf dashboard adding new apps or software to our devices. During the pandemic customer support was vital in moving from our on premises implementation to a cloud hosted solution so that our campus could continue to operate. Since then Jamf Pro has been a vital tool in our IT toolbox. Review collected by and hosted on G2.com.

I don't have too many complaints regarding Jamf Pro. I do wish for a few user interface features like embeded groups, multi select of policies to apply to a group devices. I also wish you could have groups for policies that could be applied. Review collected by and hosted on G2.com.

Jamf Pro allows for easy access to all the information needed to keep our work macs up to date with quick groups to know what building users are in and if we have to make any changes to the apps allowed on the computers. I love how easy it is so add new applications and policies and the ease at deploying them. I enjoy being able to test out policies to specific users before deploying to all users. I can easily assign specific access to other members of the team without having to worry about them changing something they shouldn't by accident. Being able to create new policies in a test enviroment prior to releasing it on production is a huge help! Review collected by and hosted on G2.com.

My gripe with Jamf Pro at the moment is that when you erase a mac and re-image it, it deletes all purchasing info in relation to the mac. I would like the mac to still retain all the data that's been placed in those fields. I'm also having issues where AppleCare information such as purchase date and warrant information doesn't get imported from GSX after integrating it with Jamf Pro. When wiping a Mac using the command in Jamf Pro, the operating system as times does not begin the install and the Mac ends up flashing with the question mark. When troubleshooting remotely, this causes issues as users freak out that their computer has failed. Review collected by and hosted on G2.com.

Jamf Pro is very comprehensive, highly complex endpoint device management system. It allows a dedicated admin the ability to craft policies, configurations, settings, accounts, etc with a minimum of fuss. One of the things differentiating Jamf from other similar offerings is the Jamf binary, as it allows management of items not covered by Apple policies... essentially Jamf offers a tighter integration into the OS itself. Review collected by and hosted on G2.com.

Cloud instances are of course highly dependent upon a number of variables, and quality of service can be hugely impacted by enterprises choosing not to follow vendor guidance re: ports/protocols.

The initial ramp-up can be a bit daunting as there's a bit of a learning curve. The cloud portal could be a bit cleaner as well, as there's a lot of clicking around. Certain functions could very well be consolidated. Review collected by and hosted on G2.com.

Jamf Pro is the single most useful tool for managing a fleet of 800 Macs and 500 iPads / Apple TVs. It's the only way to keep our machines up to date since they're spread across a community campus as well as used at home by our faculty and staff. And the fact that Jamf continues to release new features such as Jamf Remote Assist, macOS LAPS, and the new Software Updates - my job is actually becoming easier over time. Jamf customer support is very responsive and helpful. Also the trainings and conferences are extremely beneficial to our small Mac Admin team. Without Jamf, I don't know how we would manage this amount of Apple devices efficiently. Review collected by and hosted on G2.com.

Computers or mobile devices that lose connection with Jamf require manual intervention to resolve. Review collected by and hosted on G2.com.