Compare Drift and Zowie 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Small-Business (47.1% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Contact Us
Drift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansZowie
Star Rating
(73)4.7 out of 5
Market Segments
Small-Business (47.1% of reviews)
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its Live Chat functionality, scoring 9.1, while Zowie shines with a higher score of 9.3, indicating a more user-friendly experience in real-time customer interactions.
- Reviewers mention that Zowie's Natural Language Understanding (NLU) feature is rated at a perfect 10.0, showcasing its superior ability to comprehend and respond to customer inquiries compared to Drift's score of 8.2.
- G2 users highlight that Zowie offers better Customization options for responses, with a score of 9.7, while Drift's score of 8.2 suggests less flexibility in tailoring interactions to specific customer needs.
- Users on G2 report that Zowie's AI Text Generation capabilities are rated at 8.3, which is notably higher than Drift's score of 7.7, indicating a more advanced approach to generating relevant content for customer engagement.
- Reviewers mention that Drift's Ticket Creation User Experience is rated at 9.0, which is strong, but Zowie's overall ticket management features, including collaboration and automation, are perceived as more efficient, leading to a better user experience.
- Users say that Zowie's Quality of Support is rated at 9.3, significantly higher than Drift's 8.8, suggesting that Zowie provides more effective and responsive customer service, which is crucial for businesses relying on these tools.
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Customer Self-Service
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Default
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Customer Self-Service
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Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Zowie
Zowie Automate
Contact Us
Automate customer conversations across the buyer lifecycle with Zowie Chatbot, Salesbot and Emailbot. Proactively reach out and engage customers with Proactive Chats.
- Zowie Chatbot
- Zowie Salesbot
- Zowie Emailbot
Free Trial
Drift
Free Trial is available
Zowie
Free Trial is available
Ratings
Meets Requirements
8.7
1,014
9.1
59
Ease of Use
8.7
1,027
9.1
58
Ease of Setup
8.5
505
8.8
45
Ease of Admin
8.5
472
8.7
42
Quality of Support
8.8
935
9.3
59
Has the product been a good partner in doing business?
8.9
471
9.5
43
Product Direction (% positive)
8.9
992
8.9
51
Features by Category
Ticket and Case Management
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
9.3
7
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.0
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Not enough data
Platform
Not enough data
9.7
6
8.4
460
|
Verified
8.9
15
Not enough data
7.8
9
Not enough data
9.8
7
Not enough data
8.7
9
Not enough data
8.8
8
Messenger
8.5
203
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Not enough data
Channels
7.9
116
|
Verified
Not enough data
8.9
249
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Not enough data
Customers
8.6
224
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
240
|
Verified
Not enough data
8.5
244
|
Verified
Not enough data
Lead Facilitation
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
304
|
Verified
Not enough data
Organization
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
276
|
Verified
Not enough data
Performance Analysis
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Not enough data
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Availability
8.1
56
Not enough data
8.2
57
Not enough data
8.1
53
Not enough data
Platform Additional Functionality
8.7
55
Not enough data
8.4
53
Not enough data
8.2
49
Not enough data
8.1
61
Not enough data
8.8
61
Not enough data
Responses
Not enough data
9.0
8
Not enough data
10.0
8
Not enough data
10.0
6
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.7
6
Not enough data
9.8
8
Not enough data
9.7
6
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
280
9.7
43
8.3
268
9.1
43
8.4
303
9.0
42
8.1
273
8.9
41
8.0
228
8.7
31
Platform
8.9
309
9.3
30
8.4
291
9.1
37
8.4
275
9.0
38
8.1
281
8.5
44
7.9
240
8.8
26
8.4
261
8.7
36
8.2
286
8.8
38
Generative AI
Feature Not Available
8.3
8
Feature Not Available
8.5
8
Conversational Platform
8.6
167
9.1
11
8.4
117
9.2
8
8.7
128
9.2
8
8.6
92
8.3
8
Support Automation
Feature Not Available
8.9
6
8.4
147
9.5
7
8.7
138
9.8
8
8.4
92
8.7
10
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.2
541
|
Verified
9.3
15
8.5
537
|
Verified
9.0
15
7.8
322
|
Verified
Not enough data
8.6
413
|
Verified
8.9
6
7.8
188
Not enough data
Internal Use
8.4
460
|
Verified
8.9
15
8.7
470
|
Verified
9.4
17
8.5
471
|
Verified
9.3
9
8.2
408
|
Verified
9.3
16
8.3
371
|
Verified
9.2
15
8.0
401
|
Verified
8.8
13
Generative AI
Feature Not Available
8.3
7
Self-Service Experience
8.1
57
8.9
19
8.2
53
8.7
14
Feature Not Available
Feature Not Available
8.2
51
8.5
19
8.5
57
8.7
19
Self-Service Platform
8.6
57
8.1
18
8.7
60
8.8
23
8.2
59
8.3
23
8.5
58
9.6
20
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.3(won by default)
5
Not enough data
8.7(won by default)
9
Not enough data
8.6(won by default)
6
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
8.8(won by default)
8
Not enough data
8.5(won by default)
9
Not enough data
9.7(won by default)
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Zowie are categorized as Conversational Support, Conversational Marketing, Chatbots, Live Chat, Customer Self-Service, and Customer Service Automation
Unique Categories
Drift is categorized as Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, and Bot Platforms
Zowie is categorized as Digital Customer Service Platforms, AI Agents, Shared Inbox, Social Customer Service, and Help Desk
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zowie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Retail
20.0%
Consumer Services
8.6%
Consumer Goods
8.6%
Health, Wellness and Fitness
7.1%
Apparel & Fashion
7.1%
Other
48.6%
Most Helpful Reviews
Drift
Most Helpful Favorable Review
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Zowie
Most Helpful Favorable Review
Mikael L.
Verified User in Computer Games
The way you can customize and train the bot
Most Helpful Critical Review
Verified User in Business Supplies and Equipment
The automations can be easily misunderstood by the bot and I wish there was a way to ask the bot to "exclude" certain phrases when it determines an automation. We have many similar customer comments which can be misconstrued.
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Mikael L.
Verified User in Computer Games
The way you can customize and train the bot
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Verified User in Business Supplies and Equipment
The automations can be easily misunderstood by the bot and I wish there was a way to ask the bot to "exclude" certain phrases when it determines an automation. We have many similar customer comments which can be misconstrued.
Discussions
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Zowie has no discussions with answers
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