Compare Drift and Exceed.ai 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Small-Business (58.0% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
No pricing available
Drift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansExceed.ai
Star Rating
(85)4.7 out of 5
Market Segments
Small-Business (58.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Exceed.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, with a score of 9.1, while Exceed.ai follows closely with a score of 9.0. Reviewers mention that Drift's live chat is particularly effective for real-time customer engagement.
- Reviewers mention that Exceed.ai shines in lead follow-up capabilities, scoring 9.3 compared to Drift's 8.2. Users on G2 highlight Exceed.ai's automated follow-up sequences as a key feature that enhances lead nurturing.
- G2 users report that Exceed.ai offers superior quality of support, with a score of 9.5, while Drift scores 8.8. Reviewers say that Exceed.ai's support team is responsive and helpful, making it a preferred choice for businesses needing assistance.
- Users say that Exceed.ai provides better ease of use, scoring 9.1 compared to Drift's 8.7. Reviewers mention that the intuitive interface of Exceed.ai makes it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Drift's customization interface scores 8.5, while Exceed.ai scores slightly higher at 8.8. Users report that both platforms allow for some level of customization, but Exceed.ai's options are more user-friendly and flexible.
- Users on G2 highlight that Exceed.ai's proactive engagement features, scoring 8.6, are more robust than Drift's 8.4. Reviewers say that Exceed.ai's ability to initiate conversations based on user behavior significantly enhances customer interaction.
Featured Products
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AiSDR
(44)
Customer Self-Service
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Default
(53)
Customer Self-Service
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Pocus
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Customer Self-Service
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Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Exceed.ai
No pricing availableFree Trial
Drift
Free Trial is available
Exceed.ai
Free Trial is available
Ratings
Meets Requirements
8.7
1,014
9.1
61
Ease of Use
8.7
1,027
9.1
62
Ease of Setup
8.5
505
8.9
29
Ease of Admin
8.5
472
9.2
28
Quality of Support
8.8
935
9.5
62
Has the product been a good partner in doing business?
8.9
471
9.7
29
Product Direction (% positive)
8.9
992
9.6
58
Features by Category
Messenger
8.5
203
|
Verified
9.4
25
|
Verified
8.2
201
|
Verified
9.2
24
|
Verified
9.1
273
|
Verified
9.0
18
|
Verified
8.5
250
|
Verified
8.8
23
Channels
7.9
116
|
Verified
Feature Not Available
8.9
249
|
Verified
9.2
18
|
Verified
7.7
91
|
Verified
9.1
11
7.6
81
|
Verified
Feature Not Available
7.8
90
|
Verified
9.2
15
|
Verified
Customers
8.6
224
|
Verified
8.9
21
|
Verified
8.4
202
|
Verified
9.0
19
|
Verified
8.1
241
|
Verified
8.3
26
|
Verified
8.7
240
|
Verified
8.8
22
|
Verified
8.5
244
|
Verified
8.7
25
|
Verified
Lead Facilitation
8.9
315
|
Verified
8.6
22
|
Verified
8.2
309
|
Verified
8.7
29
|
Verified
8.2
288
|
Verified
9.3
34
|
Verified
8.7
304
|
Verified
9.0
29
|
Verified
Organization
8.0
265
|
Verified
8.8
25
|
Verified
8.0
269
|
Verified
8.9
24
|
Verified
8.3
276
|
Verified
8.6
28
|
Verified
Performance Analysis
7.8
241
|
Verified
9.4
18
8.0
261
|
Verified
9.6
23
|
Verified
Sales Analysis
7.5
215
|
Verified
8.9
23
|
Verified
7.7
221
|
Verified
9.0
18
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Responses
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Not enough data
Platform
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.2
541
|
Verified
Not enough data
8.5
537
|
Verified
Not enough data
7.8
322
|
Verified
Not enough data
8.6
413
|
Verified
Not enough data
7.8
188
Not enough data
Internal Use
8.4
460
|
Verified
Not enough data
8.7
470
|
Verified
Not enough data
8.5
471
|
Verified
Not enough data
8.2
408
|
Verified
Not enough data
8.3
371
|
Verified
Not enough data
8.0
401
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Categories
Categories
Shared Categories
Drift and Exceed.ai are categorized as AI Sales Assistant and Conversational Marketing
Unique Categories
Drift is categorized as Business Scheduling, Conversational Support, Chatbots, Bot Platforms, Live Chat, Customer Self-Service, and Customer Service Automation
Exceed.ai has no unique categories
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Exceed.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Computer Software
18.5%
Venture Capital & Private Equity
13.6%
Marketing and Advertising
12.3%
Information Technology and Services
9.9%
Financial Services
7.4%
Other
38.3%
Most Helpful Reviews
Drift
Most Helpful Favorable Review
Justin B.
Verified User in Hospitality
Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Exceed.ai
Most Helpful Favorable Review
Verified User in Computer Networking
Exceed is good for companies who do not have capacity to follow-up and qualify all their leads. Exceed automates the initial outreach and engagement, identifies when a lead is ready to talk to a human and quill qualify it before scheduling the meeting on...
Most Helpful Critical Review
Verified User in Venture Capital & Private Equity
needlessly and continuously reaching out to contacts
Justin B.
Verified User in Hospitality
Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...
Verified User in Computer Networking
Exceed is good for companies who do not have capacity to follow-up and qualify all their leads. Exceed automates the initial outreach and engagement, identifies when a lead is ready to talk to a human and quill qualify it before scheduling the meeting on...
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Verified User in Venture Capital & Private Equity
needlessly and continuously reaching out to contacts
Discussions
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Exceed.ai has no discussions with answers
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