Compare Dozuki and ScreenSteps 
At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Contact Us
Starting at $100.00 10 User Per Month
Dozuki
Star Rating
(208)4.4 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Entry-Level Pricing
Contact Us
Learn more about DozukiScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Starting at $100.00 10 User Per Month
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Dozuki vs ScreenSteps
When assessing the two solutions, reviewers found ScreenSteps easier to use, set up, and administer. Reviewers also preferred doing business with ScreenSteps overall.
- Reviewers felt that ScreenSteps meets the needs of their business better than Dozuki.
- When comparing quality of ongoing product support, reviewers felt that ScreenSteps is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Dozuki over ScreenSteps.
Pricing
Entry-Level Pricing
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Dozuki
No trial information availableScreenSteps
Free Trial is available
Ratings
Meets Requirements
8.5
172
9.2
38
Ease of Use
8.8
179
9.2
38
Ease of Setup
8.1
102
9.3
28
Ease of Admin
8.2
103
9.2
30
Quality of Support
8.7
147
9.6
33
Has the product been a good partner in doing business?
8.9
94
9.7
29
Product Direction (% positive)
8.3
164
8.1
36
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Compliance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Data Security
Not enough data
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Work Procedures
7.8
102
Not enough data
Feature Not Available
Not enough data
8.6
119
Not enough data
Execution
Feature Not Available
Not enough data
7.0
81
Not enough data
8.2
97
Not enough data
Analytics
7.8
91
Not enough data
7.1
82
Not enough data
7.7
97
Not enough data
Generative AI
5.9
50
Not enough data
6.1
50
Not enough data
5.8
50
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dozuki and ScreenSteps share no categories
Unique Categories
Dozuki is categorized as Connected Worker Platform
ScreenSteps is categorized as Knowledge Base, Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Reviews
Reviewers' Company Size
Dozuki
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
10.7%
Electrical/Electronic Manufacturing
9.7%
Automotive
9.2%
Mechanical or Industrial Engineering
6.3%
Machinery
6.3%
Other
57.8%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Most Helpful Reviews
Dozuki
Most Helpful Favorable Review
Verified User in Aviation & Aerospace
Really like how easy it is to build a very informative work instruction.
Most Helpful Critical Review
Megan C.
Verified User in Warehousing
They have frequent login issues and outages, they don't usually respond in a timely manner (within a month) for support and even blacklisted one of our IT employees for reaching out too much for outages. We switched. Was not worth the price. We have a...
ScreenSteps
Most Helpful Favorable Review
Greg R.
Verified User in Marketing and Advertising
First it opened my eyes to the power of documentation could have on my business. When it comes to delegating tasks to others you need to be able to have training in place to be able to educate them on how to do the tasks. I like how fast you can create...
Most Helpful Critical Review
Verified User in Publishing
Integration with other services is limited and because it is more of a manual it is not a good solution for dynamic self-help.
Verified User in Aviation & Aerospace
Really like how easy it is to build a very informative work instruction.
Greg R.
Verified User in Marketing and Advertising
First it opened my eyes to the power of documentation could have on my business. When it comes to delegating tasks to others you need to be able to have training in place to be able to educate them on how to do the tasks. I like how fast you can create...
Megan C.
Verified User in Warehousing
They have frequent login issues and outages, they don't usually respond in a timely manner (within a month) for support and even blacklisted one of our IT employees for reaching out too much for outages. We switched. Was not worth the price. We have a...
Verified User in Publishing
Integration with other services is limited and because it is more of a manual it is not a good solution for dynamic self-help.
Discussions
Does Dozuki offer online demos or webinars?
1 comment
Official Response from Dozuki
Yes, we do! Contact our team to get a personalized demo of Dozuki: https://www.dozuki.com/resources/faq/#demoRead more
I have a lot of documentation, how can I migrate to Dozuki?
1 comment
Official Response from Dozuki
We offer customized services for our customers to help your transition be as easy as possible. Services include document conversion, on-site training, remote...Read more
Can I sign up for a pilot?
1 comment
Official Response from Dozuki
Yes. We provide pilots. This includes training, support, and the conversion of two of your existing documents. Contact us for more info:...Read more
What does ScreenSteps do?
2 comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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