Poka.io Reviews & Product Details

Forms module makes it easy for the shop floor to quickly input all production data, and then use that data to build meaningful dashboards. Skills management is also very helpful—having clear visibility into operators’ skill levels makes a big difference. We are thinking about using Poka as one stop solution for most of the shop floor activities. Review collected by and hosted on G2.com.

Often, we see opportunities for new, additional features that would fit well into our existing process, but the current limitations restrict our ability to progress smoothly. Also, each new feature request or improvement takes a long time to be delivered. Review collected by and hosted on G2.com.

This application truly makes employees’ work easier. Whether it’s consulting a work instruction to know how to perform a task or solving an issue using troubleshooting guides, it really gets the job done. The electronic forms are easy to create and extremely practical for a company. Being able to communicate with employees on various topics, such as safety and quality, makes it an essential tool. Review collected by and hosted on G2.com.

The most challenging part is having to log in as soon as we start using the application, even when we are on a private network. It would be better if the application opened directly and only required identification when a modification needs to be made, using a four-character code. This would greatly simplify the work of production employees. Review collected by and hosted on G2.com.

We have been using POKA since Q4 2019 and have more than 150 users within our plant. We have mainly utilized POKA as a tool to aid communication within the factory, sharing knowledge and resolutions to the issues encountered.

I like the training aspect that POKA brings, and in recent years we have implemented changes that allow us to utilize this side of the application, mainly for OJT through our TWI programme. The team matrix is a useful visual for trainers to identify training opportunities, as well as for managers to see what level each of their team members has been trained to.

Perhaps my favourite feature is POKA Forms, as they are so easy to create and are extremely user friendly for operators completing their daily requirements. The QR codes take them directly to the form and each form has a similar look, making a standard that's easy to follow and understand.

If there are any issues with the application, the customer support team are always quick to respond and often resolve the issue within minimal time. Where this is not possible, they will keep you up-to-date with the current status. Review collected by and hosted on G2.com.

There are a couple of design features which could be improved, such as the notifications icon at the top of the screen. This is currently utilized for all notifications and the indicating number is removed when the icon is pressed. It would be good to see these notifications split out into Issue related and Individual task related icons, to better differentiate and highlight when each individual has an outstanding requirement. Review collected by and hosted on G2.com.

We use Poka in multiple ways across our operations. We rely on it for work instructions, machine guides, troubleshooting, training, forms, and general information sharing. It also helps our production operators communicate smoothly across shifts and collaborate with different departments. Overall, it’s a single platform that’s easy to use, simple to navigate, and effective at engaging users. For us, it functions as our internal social and working network. Review collected by and hosted on G2.com.

The biggest issue we ran into wasn’t Poka itself, but the lack of connectivity between our plants. Now that we understand everything Poka is capable of, we would have set it up differently from the start. That said, it’s an advantage that we can use what we’ve learned to better support new plants as they come onboard. Review collected by and hosted on G2.com.

I think the very simple, yet effective UI is a huge advantage of the platform. As a corporate stakeholder of the platform for GE Appliances, I have found Poka to be very easy to navigate - from an end user and admin/SME perspective. This has allowed for a smooth rollout across several of our manufacturing sites.

To give specific examples, I really appreciate the following:

- Multiple ways to access the same content (manual through site structure, QR code scanning, ask Poka). This is very accommodating to a high-volume manufacturing environment when the access to information in a timely manner is very essential.

- Sharing of information: since I am a corporate stakeholder of the platform I find it very beneficial to be able to share content (forms, WI/TBS, Skills, etc) across sites. This allows for a fair sharing of Poka admin responsibilities.

- Data Visualization: the ability of the platform to take data and create visible action is very powerful, including "analytics managers'" ability to create custom dashboards. Review collected by and hosted on G2.com.

Our experience has been hampered by a notable lack of customizability. The platform faces challenges when integrated into a broader manufacturing environment, especially where existing external systems serve as the primary data source.

Instead of achieving smooth integration, we frequently find ourselves navigating unnecessary obstacles just to make workflows operate as intended. This has resulted in negative feedback from end users and has hindered adoption.

One clear example of this issue is the difficulty in escalating an issue to a work request once the CMMS system is fully integrated. Rather than having a straightforward connection, we are required to create extra, redundant forms simply to connect Poka with our internal systems.

For the platform to be truly enterprise-ready, the Poka team should provide greater flexibility in considering feature suggestions and enable more customization for individual customer environments. Review collected by and hosted on G2.com.

I like the support that we have had from the company and their interest in reaching out to us to learn what we would like to see. I like the ai improvements that have been made over the last year and the improvement in video editing. I like the layout and clean feel compared to other systems I have used. Review collected by and hosted on G2.com.

I wish there was more levels when breaking down an asset. The function does not work for a maintenance teams as they would like a connection with SAP and the ability to break down the asset to more defined parts. Review collected by and hosted on G2.com.

Since implementing Poka in 2020, we've been able to improve our site's training program by leaps and bounds! We used to only talk about Operator capabilities by area, but now we can talk about it by specific task. It is much easier for us to identify skill gaps and improve the related training with Work Instructions and Troubleshoots that we embed within the Training Program. We roll out new Skills each quarter to target specific skills and knowledge, and as a result we've been able to drive down specific losses and demonstrate KPI results! Review collected by and hosted on G2.com.

Enhancements and development of new features seems slow. Also, sometimes an enhancement or new feature is rolled out, and it greatly impacts the user experience in a negative way. I'm uncertain how much actual end users are involved in development. Review collected by and hosted on G2.com.

I like the way it supports sharing and collaboration. Associates with lots of experience or those who are brand new can connect quickly and easily. Sites and associates can leverage not just the collaboration, but also the visibility to technical information as well (knowledge & skills). Visibility to capability, compliance and onboarding data Review collected by and hosted on G2.com.

I still find it difficult to easily pull data an match Poka data with other systems. A large portion of the roadblocks are internal and security which is also internal. Review collected by and hosted on G2.com.

Poka is a super easy on the spot tool to get the information needed to do all types of things in the work place. The work instructions can be found with just a couple key words. No more searching endlessly for information needed in a timely manner. Also, Poka training is very easy to understand and very easy to work through independently. The way the program uses your skills to track your progress and keep you updated on new additions or changes to things made in the system is pretty amazing. Keeps you focused on the right things, a good way to keep track of your progress, growth, and above all else an easy way to know how to do a job correctly, safely, and to standard! Review collected by and hosted on G2.com.

Some of the fields in Poka are hard to understand just by reading. Some things you can learn easily, but others a more hands on approach is more helpful. Poka is a really great application for the work environment, not too many drawbacks it's definitely the future in workplaces! I wish it didn't take so long to transfer information from the old system to Poka, but soon that will no longer be an issue either! Review collected by and hosted on G2.com.

the ease of deploying it within the company + the ease of using it for our users (user-friendly) Review collected by and hosted on G2.com.

the multiplication of options makes the solution more complex to understand and decipher; when you want to deploy to sister factories that have not yet deployed, it can make understanding the added value more difficult Review collected by and hosted on G2.com.