Compare DocuWare and OnBase 
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Enterprise (56.9% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
No pricing available
DocuWare
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about DocuWareOnBase
Star Rating
(263)4.3 out of 5
Market Segments
Enterprise (56.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OnBaseSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OnBase excels in its File Type Support with a score of 9.3, allowing for a wide variety of document formats, while DocuWare follows closely with a score of 9.1. Reviewers mention that this flexibility is crucial for organizations dealing with diverse document types.
- Reviewers mention that DocuWare's Quality of Support is notably higher at 8.9 compared to OnBase's 8.3. Users on G2 appreciate the responsiveness and helpfulness of DocuWare's support team, which can significantly impact user experience.
- Users say that OnBase shines in Customization, scoring 9.5, which allows for extensive tailoring of workflows and forms. In contrast, DocuWare, while still strong at 8.9, does not offer the same level of flexibility, leading some users to feel constrained in their customization options.
- G2 users report that DocuWare's Mobile Apps are superior, scoring 8.8 compared to OnBase's 7.0. Reviewers mention that the mobile functionality of DocuWare allows for better access and usability on-the-go, which is essential for remote work scenarios.
- Users on G2 highlight that OnBase's Search functionality is exceptional, with a score of 9.6, making it easier to locate documents quickly. In comparison, DocuWare's search capabilities, while good at 8.8, do not match the efficiency and speed that OnBase offers.
- Reviewers mention that DocuWare's Ease of Use is rated higher at 8.8, indicating a more intuitive interface compared to OnBase's 8.3. Users appreciate the straightforward navigation in DocuWare, which can reduce the learning curve for new users.
Featured Products
Sponsored
Tabidoo
(4)
Business Process Management
Visit Website
Sponsored
WorkBright
(169)
Business Process Management
Visit Website
Sponsored
Pneumatic Workflow
(4)
Business Process Management
Visit Website
Pricing
Entry-Level Pricing
OnBase
No pricing availableFree Trial
DocuWare
Free Trial is available
OnBase
Free Trial is available
Ratings
Meets Requirements
9.0
210
8.7
162
Ease of Use
8.8
212
8.4
228
Ease of Setup
7.9
76
7.7
144
Ease of Admin
8.2
63
8.0
87
Quality of Support
8.9
203
8.3
145
Has the product been a good partner in doing business?
9.0
63
8.9
85
Product Direction (% positive)
9.4
209
8.0
156
Features by Category
File Management
8.0
9
Not enough data
9.1
9
Not enough data
9.3
9
Not enough data
9.6
9
Not enough data
8.9
9
Not enough data
Collaboration
9.4
9
Not enough data
9.4
9
Not enough data
7.8
9
Not enough data
8.9
9
Not enough data
Administration
9.4
9
Not enough data
8.9
9
Not enough data
9.3
9
Not enough data
6.7
9
Not enough data
8.0
9
Not enough data
8.3
9
Not enough data
9.3
9
Not enough data
Platform
8.8
10
Not enough data
8.7
10
Not enough data
8.3
10
Not enough data
8.5
10
Not enough data
8.3
10
Not enough data
Customization
Not enough data
9.5
10
Not enough data
9.4
8
HR Content
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
9.3
10
Logistics
Not enough data
9.2
10
Not enough data
9.4
8
Not enough data
9.2
8
Management
Not enough data
9.0
7
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
7
Not enough data
9.1
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Edit
9.2
18
Not enough data
8.3
18
Not enough data
8.3
17
Not enough data
8.1
17
Not enough data
Logistics
9.0
20
Not enough data
8.8
20
Not enough data
8.9
19
Not enough data
9.6
19
Not enough data
9.4
18
Not enough data
Setup
8.1
18
Not enough data
8.3
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
Management
8.0
18
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Invoice Management
9.3
96
|
Verified
9.2
13
|
Verified
8.2
12
9.3
12
|
Verified
9.2
96
|
Verified
9.2
15
|
Verified
Invoice Processing
9.0
93
|
Verified
9.4
13
|
Verified
8.8
87
|
Verified
9.2
14
|
Verified
9.1
92
|
Verified
9.4
15
|
Verified
8.6
20
8.7
13
|
Verified
Analytics
9.1
90
|
Verified
8.9
14
|
Verified
Feature Not Available
Feature Not Available
9.2
87
|
Verified
9.0
12
|
Verified
Integration
8.9
92
|
Verified
9.2
13
|
Verified
8.9
88
|
Verified
9.3
12
|
Verified
9.0
90
|
Verified
8.8
15
|
Verified
Risk
Feature Not Available
Feature Not Available
Feature Not Available
9.1
9
Feature Not Available
Feature Not Available
Recovery
Feature Not Available
Feature Not Available
7.9
11
9.2
10
Audit
8.9
11
8.8
7
Feature Not Available
Feature Not Available
9.3
9
9.3
7
9.6
13
8.8
8
Fraud
Feature Not Available
9.2
8
8.9
11
8.8
8
Feature Not Available
Feature Not Available
Operating System
9.0
13
Not enough data
7.1
13
Not enough data
6.5
12
Not enough data
Document Processing
9.4
13
Not enough data
9.0
13
Not enough data
8.5
13
Not enough data
8.6
13
Not enough data
8.6
13
Not enough data
Platform Additional Functionality
8.8
13
Not enough data
8.7
13
Not enough data
7.7
13
Not enough data
Customization
8.9
9
Not enough data
8.5
9
Not enough data
9.4
9
Not enough data
8.9
9
Not enough data
Additional Functionality
8.9
9
Not enough data
6.1
9
Not enough data
9.3
9
Not enough data
7.2
9
Not enough data
8.5
9
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dashboards
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process Management
Not enough data
8.6
49
Not enough data
8.4
48
Not enough data
8.6
49
Not enough data
8.1
21
Not enough data
8.8
22
Not enough data
Feature Not Available
Not enough data
9.2
21
Customization
Not enough data
8.7
53
Not enough data
8.2
49
Not enough data
8.5
45
Not enough data
8.5
36
Not enough data
8.5
37
Collaboration
Not enough data
8.4
48
Not enough data
8.7
51
Not enough data
8.6
53
Not enough data
8.9
49
Process Development
Not enough data
9.3
20
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Extraction
Not enough data
Not enough data
Not enough data
Not enough data
Data Validation
Not enough data
Not enough data
Workflow Automation
Not enough data
Not enough data
Not enough data
Not enough data
Document Management
Not enough data
Not enough data
Not enough data
Not enough data
Machine Learning
Not enough data
Not enough data
Natural Language Processing
Not enough data
Not enough data
Semantic Analysis
Not enough data
Not enough data
Data Integration
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
9.1
79
Not enough data
9.2
79
Not enough data
9.2
80
Not enough data
Feature Not Available
Not enough data
8.9
79
Not enough data
8.8
79
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
9.0
79
Not enough data
Feature Not Available
Not enough data
9.1
80
Not enough data
9.0
79
Not enough data
Platform Data
Feature Not Available
Not enough data
8.8
79
Not enough data
9.0
80
Not enough data
Platform
8.3
20
Not enough data
8.5
17
Not enough data
9.0
10
Not enough data
9.2
23
Not enough data
8.8
23
Not enough data
8.9
15
Not enough data
7.5
12
Not enough data
7.3
15
Not enough data
Recruiting and Onboarding
8.8
78
Not enough data
9.2
79
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
9.1
146
8.6
87
8.8
140
8.8
71
8.9
140
8.5
66
8.9
139
8.8
66
8.8
138
8.2
70
8.6
137
8.4
66
8.9
129
8.4
68
8.5
132
8.0
61
8.7
125
8.2
56
8.8
147
8.6
89
8.8
141
8.2
73
8.8
123
6.9
40
Workflow
9.0
137
9.1
81
8.9
133
8.7
72
8.7
135
8.5
67
8.8
144
9.0
77
8.8
131
8.7
57
Platform
9.0
127
8.5
41
8.8
147
8.6
84
8.6
136
8.5
70
8.9
138
8.6
71
8.8
128
8.5
63
Categories
Categories
Shared Categories
DocuWare and OnBase are categorized as AP Automation, Enterprise Content Management (ECM), and Document Management
Unique Categories
DocuWare is categorized as Engineering Document Management, Workflow Management, Document Scanning, OCR, Online Form Builder, Onboarding, Cloud Content Collaboration, and Intelligent Document Processing (IDP)
OnBase is categorized as HR Service Delivery, Business Process Management, and No-Code Development Platforms
Reviews
Reviewers' Company Size
DocuWare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnBase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
8.7%
Information Technology and Services
8.7%
Management Consulting
3.5%
Insurance
3.5%
Accounting
3.5%
Other
72.1%
Higher Education
15.4%
Government Administration
13.8%
Financial Services
9.8%
Hospital & Health Care
9.3%
Insurance
8.5%
Other
43.1%
Most Helpful Reviews
DocuWare
Most Helpful Favorable Review
Blanca M.
Verified User in Hospital & Health Care
Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...
Most Helpful Critical Review
Megan L.
Verified User in Government Administration
when docuware isn't working it really isn't working. It seems as if everything shuts down.
OnBase
Most Helpful Favorable Review
Sandy S.
Verified User in Financial Services
It is a full Enterprise Content Management solution. In regards to storage, manipulation and retrieval of data Hyland has covered almost every base and provided dynamic and very usable solutions. It is very easy to integrate this product into your...
Most Helpful Critical Review
Peter V.
Verified User in Human Resources
It usually takes a long time to update the aforementioned algorithms. Updating these algorithms can also be a hit or miss task, as updating one section can sometimes backfire and mess up the formatting of the document. The details also have to be correctly...
Blanca M.
Verified User in Hospital & Health Care
Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...
Sandy S.
Verified User in Financial Services
It is a full Enterprise Content Management solution. In regards to storage, manipulation and retrieval of data Hyland has covered almost every base and provided dynamic and very usable solutions. It is very easy to integrate this product into your...
Megan L.
Verified User in Government Administration
when docuware isn't working it really isn't working. It seems as if everything shuts down.
Peter V.
Verified User in Human Resources
It usually takes a long time to update the aforementioned algorithms. Updating these algorithms can also be a hit or miss task, as updating one section can sometimes backfire and mess up the formatting of the document. The details also have to be correctly...
Discussions
Does DocuWare integrate with other applications and hardware?
2 comments
Official Response from DocuWare
Yes. DocuWare offers pre-built integration connectors for SAP, Outlook, SharePoint and others. In addition, our Smart Connect product enables content access...Read more
Is DocuWare secure?
2 comments
Official Response from DocuWare
Yes. The system provides robust security at the document and information level, including tight control over user and admin rights. At the system level, all...Read more
What are the primary business benefits of DocuWare?
2 comments
Official Response from DocuWare
From our many conversations with customers, we’ve identified three strategic benefits common to almost all:
1. Taking big steps in digital...Read more
What is OnBase Document Management?
2 comments
SD
Create, manage, track, archive and put critical business documents and data to work.Read more
Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?
1 comment
Official Response from OnBase
Hello! Thank you for the question. OnBase is a single enterprise information platform for managing and optimizing content across an organization and...Read more
Why do I need ECM for records management?
1 comment
KH
One central point of storage and recording of task. Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
