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DocuWare
DocuWare
(242)
4.4 out of 5
DocuWare
By DocuWare
Optimized for quick response
OnBase
OnBase
(261)
4.3 out of 5
OnBase
By Hyland Software
Get a quote
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At a Glance
DocuWare
DocuWare
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Information
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about DocuWare
OnBase
OnBase
Star Rating
(261)4.3 out of 5
Market Segments
Enterprise (56.6% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about OnBase
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that OnBase excels in Customization, with a score of 9.5, allowing for extensive tailoring of workflows and forms. In contrast, DocuWare, while still strong, has a lower score of 8.9 in this area, indicating that OnBase may offer more flexibility for organizations needing specific configurations.
  • Reviewers mention that DocuWare shines in Quality of Support, scoring 8.9 compared to OnBase's 8.3. Users appreciate the responsiveness and helpfulness of DocuWare's support team, which can be crucial for businesses that rely heavily on timely assistance.
  • G2 users highlight that OnBase has superior File Management capabilities, particularly in Search functionality, where it scored an impressive 9.6. Users find it easier to locate documents quickly compared to DocuWare's score of 8.8, which can significantly enhance productivity.
  • Users on G2 report that DocuWare's Mobile Apps are notably better, with a score of 8.8, compared to OnBase's lower score of 7.0. This makes DocuWare a more appealing choice for teams that require robust mobile access to documents and workflows.
  • Reviewers mention that OnBase's Document Processing features, particularly in Data Extraction, are highly rated at 9.0, which is on par with DocuWare's 9.0. However, OnBase's additional capabilities in Intelligent Processing (8.6) provide an edge in automating document handling.
  • Users say that DocuWare's Collaboration features, especially in File Sharing and Simultaneously Editing, are more user-friendly, scoring 9.4 and 7.8 respectively, compared to OnBase's scores of 8.4 and 7.8. This makes DocuWare a better option for teams that prioritize collaborative work on documents.
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Pricing
Entry-Level Pricing
DocuWare
Contact Vendor
Contact Vendor for Pricing
Learn more about DocuWare
OnBase
No pricing available
Free Trial
DocuWare
Free Trial is available
OnBase
Free Trial is available
Ratings
Meets Requirements
9.0
210
8.7
160
Ease of Use
8.8
212
8.3
226
Ease of Setup
7.9
76
7.7
142
Ease of Admin
8.2
63
8.0
84
Quality of Support
8.9
203
8.3
143
Has the product been a good partner in doing business?
9.0
63
8.9
83
Product Direction (% positive)
9.4
209
8.0
153
Features by Category
Cloud Content CollaborationHide 21 FeaturesShow 21 Features
8.7
194
Not enough data
File Management
8.0
9
Not enough data
9.1
9
Not enough data
9.3
9
Not enough data
9.6
9
Not enough data
8.9
9
Not enough data
Collaboration
9.4
9
Not enough data
9.4
9
Not enough data
7.8
9
Not enough data
8.9
9
Not enough data
Administration
9.4
9
Not enough data
8.9
9
Not enough data
9.3
9
Not enough data
6.7
9
Not enough data
8.0
9
Not enough data
8.3
9
Not enough data
9.3
9
Not enough data
Platform
8.8
10
Not enough data
8.7
10
Not enough data
8.3
10
Not enough data
8.5
10
Not enough data
8.3
10
Not enough data
HR Service DeliveryHide 15 FeaturesShow 15 Features
Not enough data
9.3
110
Customization
Not enough data
9.5
10
Not enough data
9.4
8
HR Content
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
9.3
10
Logistics
Not enough data
9.2
10
Not enough data
9.4
8
Not enough data
9.2
8
Management
Not enough data
9.0
7
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
7
Not enough data
9.1
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Document ScanningHide 9 FeaturesShow 9 Features
8.8
166
Not enough data
Edit
9.2
18
Not enough data
8.3
18
Not enough data
8.3
17
Not enough data
8.1
17
Not enough data
Logistics
9.0
20
Not enough data
8.8
20
Not enough data
8.9
19
Not enough data
9.6
19
Not enough data
9.4
18
Not enough data
Workflow ManagementHide 8 FeaturesShow 8 Features
8.1
126
Not enough data
Setup
8.1
18
Not enough data
8.3
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
Management
8.0
18
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
Generative AI
Feature Not Available
Not enough data
AP AutomationHide 25 FeaturesShow 25 Features
8.9
998
9.1
216
Invoice Management
9.3
96
|
Verified
9.2
13
|
Verified
8.2
12
9.3
12
|
Verified
9.2
96
|
Verified
9.2
15
|
Verified
Invoice Processing
9.0
93
|
Verified
9.4
13
|
Verified
8.8
87
|
Verified
9.2
14
|
Verified
9.1
92
|
Verified
9.4
15
|
Verified
8.6
20
8.7
13
|
Verified
Analytics
9.1
90
|
Verified
8.9
14
|
Verified
Feature Not Available
Feature Not Available
9.2
87
|
Verified
9.0
12
|
Verified
Integration
8.9
92
|
Verified
9.2
13
|
Verified
8.9
88
|
Verified
9.3
12
|
Verified
9.0
90
|
Verified
8.8
15
|
Verified
Risk
Feature Not Available
Feature Not Available
Feature Not Available
9.1
9
Feature Not Available
Feature Not Available
Recovery
Feature Not Available
Feature Not Available
7.9
11
9.1
9
Audit
8.9
11
8.8
7
Feature Not Available
Feature Not Available
9.3
9
9.3
7
9.6
13
8.8
8
Fraud
Feature Not Available
9.0
7
8.9
11
8.8
8
Feature Not Available
Feature Not Available
OCRHide 11 FeaturesShow 11 Features
8.4
142
Not enough data
Operating System
9.0
13
Not enough data
7.1
13
Not enough data
6.5
12
Not enough data
Document Processing
9.4
13
Not enough data
9.0
13
Not enough data
8.5
13
Not enough data
8.6
13
Not enough data
8.6
13
Not enough data
Platform Additional Functionality
8.8
13
Not enough data
8.7
13
Not enough data
7.7
13
Not enough data
Online Form BuilderHide 9 FeaturesShow 9 Features
8.4
81
Not enough data
Customization
8.9
9
Not enough data
8.5
9
Not enough data
9.4
9
Not enough data
8.9
9
Not enough data
Additional Functionality
8.9
9
Not enough data
6.1
9
Not enough data
9.3
9
Not enough data
7.2
9
Not enough data
8.5
9
Not enough data
Engineering Document ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dashboards
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
RecruitingHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Talent Acquisition SuitesHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Business Process ManagementHide 19 FeaturesShow 19 Features
Not enough data
8.6
636
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process Management
Not enough data
8.6
48
Not enough data
8.3
47
Not enough data
8.6
48
Not enough data
8.2
20
Not enough data
8.7
21
Not enough data
Feature Not Available
Not enough data
9.2
20
Customization
Not enough data
8.7
52
Not enough data
8.2
48
Not enough data
8.4
44
Not enough data
8.5
35
Not enough data
8.5
36
Collaboration
Not enough data
8.4
47
Not enough data
8.7
50
Not enough data
8.6
52
Not enough data
8.9
48
Process Development
Not enough data
9.3
20
Intelligent Document Processing (IDP)Hide 15 FeaturesShow 15 Features
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Extraction
Not enough data
Not enough data
Not enough data
Not enough data
Data Validation
Not enough data
Not enough data
Workflow Automation
Not enough data
Not enough data
Not enough data
Not enough data
Document Management
Not enough data
Not enough data
Not enough data
Not enough data
Machine Learning
Not enough data
Not enough data
Natural Language Processing
Not enough data
Not enough data
Semantic Analysis
Not enough data
Not enough data
Data Integration
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
OnboardingHide 24 FeaturesShow 24 Features
8.8
1,085
Not enough data
Platform Content
9.1
79
Not enough data
9.2
79
Not enough data
9.2
80
Not enough data
Feature Not Available
Not enough data
8.9
79
Not enough data
8.8
79
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
9.0
79
Not enough data
Feature Not Available
Not enough data
9.1
80
Not enough data
9.0
79
Not enough data
Platform Data
Feature Not Available
Not enough data
8.8
79
Not enough data
9.0
80
Not enough data
Platform
8.3
20
Not enough data
8.5
17
Not enough data
9.0
10
Not enough data
9.2
23
Not enough data
8.8
23
Not enough data
8.9
15
Not enough data
7.5
12
Not enough data
7.3
15
Not enough data
Recruiting and Onboarding
8.8
78
Not enough data
9.2
79
Not enough data
No-Code Development PlatformsHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Content Management (ECM)Hide 22 FeaturesShow 22 Features
8.8
2,993
8.5
1,474
File Management
9.1
146
8.6
86
8.8
140
8.8
70
8.9
140
8.5
65
8.9
139
8.8
65
8.8
138
8.2
69
8.6
137
8.4
65
8.9
129
8.4
67
8.5
132
8.0
60
8.7
125
8.2
55
8.8
147
8.6
88
8.8
141
8.3
72
8.8
123
7.0
39
Workflow
9.0
137
9.1
80
8.9
133
8.7
71
8.7
135
8.5
66
8.8
144
9.0
76
8.8
131
8.6
56
Platform
9.0
127
8.7
40
8.8
147
8.6
83
8.6
136
8.5
69
8.9
138
8.7
70
8.8
128
8.5
62
Categories
Categories
Shared Categories
DocuWare
DocuWare
OnBase
OnBase
DocuWare and OnBase are categorized as AP Automation, Enterprise Content Management (ECM), and Document Management
Unique Categories
DocuWare
OnBase
Reviews
Reviewers' Company Size
DocuWare
DocuWare
Small-Business(50 or fewer emp.)
26.2%
Mid-Market(51-1000 emp.)
42.8%
Enterprise(> 1000 emp.)
31.0%
OnBase
OnBase
Small-Business(50 or fewer emp.)
4.5%
Mid-Market(51-1000 emp.)
38.9%
Enterprise(> 1000 emp.)
56.6%
Reviewers' Industry
DocuWare
DocuWare
Pharmaceuticals
8.7%
Information Technology and Services
8.7%
Management Consulting
3.5%
Insurance
3.5%
Accounting
3.5%
Other
72.1%
OnBase
OnBase
Higher Education
15.2%
Government Administration
13.9%
Financial Services
9.8%
Hospital & Health Care
9.0%
Insurance
8.6%
Other
43.4%
Most Helpful Reviews
DocuWare
DocuWare
Most Helpful Favorable Review
Blanca M.
BM
Blanca M.
Verified User in Hospital & Health Care

Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...

Most Helpful Critical Review
Verified User in Medical Devices
GM
Verified User in Medical Devices

I dislike the lack of customization and would rather use an in company solution.

OnBase
OnBase
Most Helpful Favorable Review
Sandy S.
SS
Sandy S.
Verified User in Financial Services

It is a full Enterprise Content Management solution. In regards to storage, manipulation and retrieval of data Hyland has covered almost every base and provided dynamic and very usable solutions. It is very easy to integrate this product into your...

Most Helpful Critical Review
EM
Erin M.
Verified User in Higher Education

offshoring support for on Prem customers. Hyland pretending they invented federated search, your bold new model is neiter bold nor new. You also appear to be going all in on the death of knowledge. AI is only as effective as your LLMs and sources, you are...

Alternatives
DocuWare
DocuWare Alternatives
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OnBase
OnBase Alternatives
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Add Nintex
Discussions
DocuWare
DocuWare Discussions
Does DocuWare integrate with other applications and hardware?
2 comments
Official Response from DocuWare
Yes. DocuWare offers pre-built integration connectors for SAP, Outlook, SharePoint and others. In addition, our Smart Connect product enables content access...Read more
Is DocuWare secure?
2 comments
Official Response from DocuWare
Yes. The system provides robust security at the document and information level, including tight control over user and admin rights. At the system level, all...Read more
What are the primary business benefits of DocuWare?
2 comments
Official Response from DocuWare
From our many conversations with customers, we’ve identified three strategic benefits common to almost all: 1. Taking big steps in digital...Read more
See all discussions
OnBase
OnBase Discussions
What is OnBase Document Management?
2 comments
Surbhi D.
SD
Create, manage, track, archive and put critical business documents and data to work.Read more
Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?
1 comment
Official Response from OnBase
Hello! Thank you for the question. OnBase is a single enterprise information platform for managing and optimizing content across an organization and...Read more
Why do I need ECM for records management?
1 comment
KH
One central point of storage and recording of task. Read more
See all discussions
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DocuWare
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