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Compare Datto RMM and Splashtop Remote Support 
Featured Products
At a Glance
Market Segments
Small-Business (62.7% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $22.00 1 Concurrent technician seat
Datto RMM
Star Rating
(725)4.5 out of 5
Market Segments
Small-Business (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSplashtop Remote Support
Star Rating
(239)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $22.00 1 Concurrent technician seat
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Splashtop Remote Support excels in ease of use, with users highlighting its straightforward deployment on PCs and smooth remote connections. Many appreciate the ability to view multiple monitors and share files seamlessly, making it a favorite for small businesses.
- Users say that Datto RMM offers robust administrative capabilities, particularly for managing multiple devices across various locations. Reviewers commend its scripting feature, which allows for efficient deployment of updates and configurations, making it ideal for larger organizations.
- According to verified reviews, Splashtop Remote Support stands out for its affordability, with users noting significant cost savings compared to competitors like LogMeIn Rescue. This pricing advantage, combined with its comprehensive features, makes it an attractive option for budget-conscious teams.
- Reviewers mention that while Datto RMM has a solid overall performance, it sometimes falls short in user experience compared to Splashtop. Users have pointed out that the interface can be less intuitive, which may lead to a steeper learning curve for new users.
- G2 reviewers highlight that Splashtop Remote Support's customer support is highly rated, with many users praising the responsiveness and helpfulness of the support team. This level of service contributes to a positive overall experience, especially for those who may need assistance during setup or troubleshooting.
- Users say that Datto RMM provides excellent patch management capabilities, with a higher satisfaction score in this area compared to Splashtop. Reviewers appreciate the automated patch deployment features, which help maintain security and compliance across their devices.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableSplashtop Remote Support
Splashtop Remote Support
Starting at $22.00
1 Concurrent technician seat
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management
Free Trial
Datto RMM
Free Trial is available
Splashtop Remote Support
Free Trial is available
Ratings
Meets Requirements
8.9
652
9.6
195
Ease of Use
8.9
697
9.5
195
Ease of Setup
8.8
605
9.5
166
Ease of Admin
8.9
500
9.4
152
Quality of Support
8.5
590
9.4
157
Has the product been a good partner in doing business?
9.0
474
9.6
146
Product Direction (% positive)
9.1
650
9.4
183
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.1
547
Not enough data
8.8
34
Not enough data
7.9
30
Not enough data
Monitoring and Management
9.2
545
Not enough data
8.5
534
Not enough data
8.5
531
Not enough data
8.6
536
Not enough data
8.5
30
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
31
Not enough data
Service Management
8.8
535
Not enough data
8.3
31
Not enough data
7.2
32
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.1
28
Not enough data
6.9
28
Not enough data
7.4
28
Not enough data
7.0
27
Not enough data
6.7
25
Not enough data
6.7
25
Not enough data
6.7
26
Not enough data
Administration
8.7
475
9.4
67
8.3
476
9.0
62
7.2
457
8.6
60
8.5
468
9.3
65
8.5
462
8.7
59
8.7
470
9.1
65
Maintenance
9.1
473
8.8
59
7.1
446
7.9
52
Communication
8.0
461
8.7
58
6.0
433
5.7
47
5.9
430
5.2
45
6.5
433
6.9
49
Security
7.8
440
8.6
57
8.1
448
8.5
56
Device Support
6.1
439
8.7
57
7.6
448
9.1
58
7.7
448
8.8
58
Performance
8.2
458
7.9
51
Generative AI
7.0
265
Feature Not Available
Incident Management
Not enough data
Feature Not Available
Not enough data
6.6
18
Not enough data
6.9
17
Not enough data
8.1
25
Not enough data
Feature Not Available
Reporting
Not enough data
8.0
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.8
50
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
7.7
19
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
7.3
8
Not enough data
8.3
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
6.5
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Datto RMM and Splashtop Remote Support are categorized as Patch Management, Remote Support, and Endpoint Management
Unique Categories
Datto RMM is categorized as Remote Monitoring & Management (RMM)
Splashtop Remote Support is categorized as Service Desk
Reviews
Reviewers' Company Size
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
44.4%
Computer & Network Security
23.9%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.3%
Information Technology and Services
24.0%
Computer Software
7.6%
Computer & Network Security
6.2%
Construction
4.0%
Accounting
3.6%
Other
54.7%
Discussions
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
Splashtop Remote Support has no discussions with answers
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