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Compare Datto RMM and SolarWinds DameWare Remote Support 
Featured Products
At a Glance
Market Segments
Small-Business (62.7% of reviews)
Mid-Market (49.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Datto RMM
Star Rating
(725)4.5 out of 5
Market Segments
Small-Business (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSolarWinds DameWare Remote Support
Star Rating
(67)4.3 out of 5
Market Segments
Mid-Market (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Datto RMM excels in overall user satisfaction, reflected in its higher G2 Score of 80.04 compared to SolarWinds DameWare Remote Support's score of 50.87. This suggests that users find Datto RMM to be a more reliable choice for their remote management needs.
- Users say that Datto RMM's ability to create and deploy scripts across multiple sites is a standout feature, making it particularly useful for managing numerous devices efficiently. In contrast, while SolarWinds DameWare Remote Support offers fast issue resolution, it may not provide the same level of administrative control across diverse environments.
- Reviewers mention that SolarWinds DameWare Remote Support is praised for its unattended support capabilities, allowing technicians to resolve issues without interrupting end users. This feature is highlighted as a significant advantage for those who prioritize minimal disruption during support sessions.
- According to verified reviews, Datto RMM is noted for its user-friendly interface and effective tools, which contribute to a smoother experience for users managing multiple devices. Meanwhile, SolarWinds DameWare Remote Support is also recognized for its ease of use, but it faces challenges in matching the comprehensive functionality that Datto RMM offers.
- Users highlight that SolarWinds DameWare Remote Support is relatively lightweight and easy to maintain, making it a versatile option for mid-market businesses. However, Datto RMM's focus on small businesses and its extensive feature set may provide a more tailored experience for users in that segment.
- Reviewers note that while both products have similar scores for ease of setup and administration, Datto RMM's higher quality of support rating suggests that users may find more reliable assistance when needed. This can be crucial for businesses that require prompt and effective support for their remote management solutions.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableSolarWinds DameWare Remote Support
No pricing availableFree Trial
Datto RMM
Free Trial is available
SolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
8.9
652
9.1
59
Ease of Use
8.9
697
9.0
59
Ease of Setup
8.8
605
8.8
40
Ease of Admin
8.9
500
9.0
39
Quality of Support
8.5
590
8.2
48
Has the product been a good partner in doing business?
9.0
474
8.6
37
Product Direction (% positive)
9.1
650
7.1
56
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.1
547
Not enough data
8.8
34
Not enough data
7.9
30
Not enough data
Monitoring and Management
9.2
545
Not enough data
8.5
534
Not enough data
8.5
531
Not enough data
8.6
536
Not enough data
8.5
30
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
31
Not enough data
Service Management
8.8
535
Not enough data
8.3
31
Not enough data
7.2
32
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.1
28
Not enough data
6.9
28
Not enough data
7.4
28
Not enough data
7.0
27
Not enough data
6.7
25
Not enough data
6.7
25
Not enough data
6.7
26
Not enough data
Administration
8.7
475
8.3
5
8.3
476
Not enough data
7.2
457
Not enough data
8.5
468
8.0
5
8.5
462
7.3
5
8.7
470
7.3
5
Maintenance
9.1
473
Not enough data
7.1
446
Not enough data
Communication
8.0
461
Not enough data
6.0
433
Not enough data
5.9
430
Not enough data
6.5
433
Not enough data
Security
7.8
440
Not enough data
8.1
448
Not enough data
Device Support
6.1
439
Not enough data
7.6
448
Not enough data
7.7
448
Not enough data
Performance
8.2
458
Not enough data
Generative AI
7.0
265
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.1
15
Not enough data
8.7
13
Not enough data
8.6
14
Not enough data
7.1
7
Not enough data
Feature Not Available
Not enough data
9.4
17
Not enough data
Feature Not Available
Platform
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
18
Security
Not enough data
7.2
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Datto RMM and SolarWinds DameWare Remote Support are categorized as Remote Support
Unique Categories
Datto RMM is categorized as Remote Monitoring & Management (RMM), Patch Management, and Endpoint Management
SolarWinds DameWare Remote Support is categorized as Remote Desktop
Reviews
Reviewers' Company Size
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
44.4%
Computer & Network Security
23.9%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.3%
Information Technology and Services
11.9%
Education Management
7.5%
Government Administration
6.0%
Oil & Energy
4.5%
Financial Services
4.5%
Other
65.7%
Discussions
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
SolarWinds DameWare Remote Support has no discussions with answers
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