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Compare Datto RMM and NinjaOne 
At a Glance
Market Segments
Small-Business (62.5% of reviews)
Mid-Market (49.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Datto RMM
Star Rating
(679)4.5 out of 5
Market Segments
Small-Business (62.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMNinjaOne
Star Rating
(1,865)4.7 out of 5
Market Segments
Mid-Market (49.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in Ease of Use with a score of 9.2, while Datto RMM trails slightly at 8.9. Reviewers mention that NinjaOne's intuitive interface makes it easy for teams to navigate and manage devices effectively.
- Reviewers mention that NinjaOne's Quality of Support is rated at 9.3, significantly higher than Datto RMM's 8.4. Users say that NinjaOne's support team is responsive and knowledgeable, often resolving issues quickly, which enhances the overall user experience.
- Users on G2 highlight NinjaOne's superior Unattended Remote Access feature, scoring 9.2 compared to Datto RMM's 8.5. Reviewers say that NinjaOne allows seamless access to devices without user intervention, which is crucial for efficient IT management.
- Reviewers mention that NinjaOne's Patch Management capabilities are rated at 9.0, outperforming Datto RMM's 8.6. Users report that NinjaOne automates the patching process effectively, reducing vulnerabilities and saving time for IT teams.
- G2 users note that NinjaOne's Remote Monitoring score of 9.3 is slightly better than Datto RMM's 9.2. Reviewers say that NinjaOne provides real-time alerts and comprehensive monitoring tools that help in proactive IT management.
- Users report that NinjaOne's Product Direction score of 9.8 indicates a strong commitment to innovation, while Datto RMM's score of 9.1 suggests room for improvement. Reviewers mention that NinjaOne frequently updates its features based on user feedback, ensuring the product evolves to meet changing needs.
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Pricing
Entry-Level Pricing
Datto RMM
No pricing availableNinjaOne
No pricing availableFree Trial
Datto RMM
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.9
621
9.1
1,716
Ease of Use
8.8
654
9.2
1,733
Ease of Setup
8.8
563
9.3
1,579
Ease of Admin
8.9
479
9.2
1,549
Quality of Support
8.4
560
9.2
1,654
Has the product been a good partner in doing business?
8.9
453
9.5
1,516
Product Direction (% positive)
9.2
620
9.8
1,715
Features by Category
Administration
Not enough data
8.2
311
Not enough data
8.7
325
Not enough data
8.3
331
Service Desk
Not enough data
8.2
327
Not enough data
8.0
323
Not enough data
8.0
304
Management
Not enough data
8.4
310
Not enough data
9.0
314
Not enough data
8.7
296
Not enough data
8.8
296
Not enough data
8.5
280
Functionality
Not enough data
7.6
292
Not enough data
8.6
303
Not enough data
8.9
315
Not enough data
8.9
319
Compatibility
Not enough data
8.7
137
Not enough data
7.9
119
Not enough data
8.2
119
Not enough data
8.0
113
Management
Not enough data
Feature Not Available
Not enough data
8.2
129
Not enough data
8.6
130
Not enough data
8.8
140
Not enough data
9.1
137
Compliance
Not enough data
8.8
123
Not enough data
8.3
117
Not enough data
Feature Not Available
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.9
158
Not enough data
8.3
153
Not enough data
Feature Not Available
Compatibility
Not enough data
8.9
161
Not enough data
8.5
153
Not enough data
8.3
148
Management
Not enough data
8.2
151
Not enough data
8.8
155
Not enough data
8.6
154
Administration
9.1
509
9.3
1030
|
Verified
8.1
487
8.0
845
8.8
504
8.6
974
|
Verified
Monitoring and Management
9.2
508
9.3
1025
|
Verified
8.4
500
8.5
950
8.4
497
8.7
993
|
Verified
8.6
500
9.0
1026
|
Verified
Organization
8.1
488
8.0
828
|
Verified
Service Management
8.0
486
7.3
823
8.8
497
9.1
974
|
Verified
8.7
491
8.6
905
|
Verified
Scope
Not enough data
8.9
125
Not enough data
9.0
133
Security
Not enough data
8.6
131
Not enough data
8.3
114
Not enough data
7.4
115
Management
Not enough data
9.0
127
Not enough data
8.8
128
Not enough data
8.8
120
Not enough data
8.7
122
Not enough data
8.1
110
Functionality
Not enough data
8.9
398
Not enough data
9.0
412
Not enough data
8.3
368
Not enough data
8.8
364
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.4
336
Not enough data
8.4
342
Not enough data
7.8
306
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.2
341
|
Verified
Not enough data
9.1
341
|
Verified
Not enough data
8.4
300
|
Verified
Management Tools
Not enough data
8.4
294
Not enough data
8.7
309
|
Verified
Not enough data
8.5
294
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Asset Inventory
Not enough data
9.0
618
Not enough data
8.9
612
Not enough data
7.9
555
Not enough data
Feature Not Available
Not enough data
8.3
567
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
9.1
574
Not enough data
8.7
537
Not enough data
8.0
510
Not enough data
8.2
538
Administration
8.7
446
9.1
762
8.2
448
8.7
734
7.2
430
7.7
664
8.5
440
9.2
760
8.5
435
8.9
711
8.7
442
8.8
738
Maintenance
9.1
444
9.2
754
7.1
420
7.6
598
Communication
8.0
433
7.8
630
6.1
409
Feature Not Available
6.0
407
Feature Not Available
6.6
409
7.0
580
Security
7.7
416
8.1
610
8.1
423
8.3
642
Device Support
6.1
416
7.4
617
7.6
421
8.4
662
7.7
422
8.4
654
Performance
8.1
432
8.2
710
Functionality
Not enough data
8.8
144
Not enough data
7.9
125
Not enough data
8.1
126
Not enough data
8.5
135
Performance
Not enough data
8.6
144
Not enough data
8.4
134
Not enough data
Feature Not Available
Not enough data
8.7
139
Generative AI
Feature Not Available
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.3
151
Operating System
Not enough data
9.1
169
Not enough data
8.0
166
Not enough data
8.0
163
Management
Not enough data
8.3
164
Not enough data
7.8
155
Not enough data
8.0
156
Not enough data
7.9
157
Not enough data
8.0
157
Security
Not enough data
8.4
159
Not enough data
8.3
157
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
291
Platform
Not enough data
7.6
282
Not enough data
8.9
294
Not enough data
8.0
276
Not enough data
8.5
292
Not enough data
8.2
287
Security
Not enough data
8.6
296
Not enough data
9.1
301
Not enough data
7.5
278
Not enough data
8.6
287
Not enough data
8.0
275
Categories
Categories
Shared Categories
Datto RMM and NinjaOne are categorized as Remote Monitoring & Management (RMM), Patch Management, Remote Support, and Endpoint Management
Unique Categories
Datto RMM has no unique categories
Reviews
Reviewers' Company Size
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.9%
Computer & Network Security
24.1%
Computer Networking
2.4%
Manufacturing
2.2%
Hospital & Health Care
2.2%
Other
25.2%
Information Technology and Services
27.9%
Computer & Network Security
13.3%
Hospital & Health Care
4.4%
Computer Software
3.2%
Manufacturing
3.0%
Other
48.2%
Most Helpful Reviews
Datto RMM
Most Helpful Favorable Review
Verified User in Computer & Network Security
Ease of use, IT Glue Integration, Autotask Integration, Etc.
Most Helpful Critical Review
Jim G.
Verified User in Information Technology and Services
Patching module needs more features. Limited in patching options compared to other platforms. Need more User Defined Fields RMM User Security Permission not very good, Security levels need more control over. M365 integration has bugs with the CSP portal...
NinjaOne
Most Helpful Favorable Review
Giuseppe L.
Verified User in Logistics and Supply Chain
NinjaOne helps our IT Department automate various operations. The integrated ecosystem, including the Ticket System and Remote Control, allows us to provide the best support experience. We particularly appreciate the automation, patch management, and...
Most Helpful Critical Review
Azeddine B.
Verified User in Information Technology and Services
costs are a burden for small and medium entreprise
Verified User in Computer & Network Security
Ease of use, IT Glue Integration, Autotask Integration, Etc.
Giuseppe L.
Verified User in Logistics and Supply Chain
NinjaOne helps our IT Department automate various operations. The integrated ecosystem, including the Ticket System and Remote Control, allows us to provide the best support experience. We particularly appreciate the automation, patch management, and...
Jim G.
Verified User in Information Technology and Services
Patching module needs more features. Limited in patching options compared to other platforms. Need more User Defined Fields RMM User Security Permission not very good, Security levels need more control over. M365 integration has bugs with the CSP portal...
Azeddine B.
Verified User in Information Technology and Services
costs are a burden for small and medium entreprise
Discussions
What is datto RMM used for?
2 comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
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