Syncro Reviews & Product Details

Syncro’s true strength is being a genuinely unified platform. The integrated invoicing and online payment system eliminates billing silos, while the client portal enables seamless remote access without juggling third-party tools. The per-technician pricing model with unlimited endpoints makes scaling cost-effective, and the scripting engine allows for powerful automation without vendor lock-in. What impressed us most is Syncro’s deep Microsoft 365 integration; their security and management capabilities have become central to our operations, enabling automated billing and endpoint management that would require multiple disparate tools elsewhere. The platform’s reliability is excellent, and onboarding engineers is remarkably fast because everything lives in one cohesive interface rather than bouncing between RMM, PSA, ticketing, and accounting systems. Review collected by and hosted on G2.com.

The user interface could use a modernization refresh; it feels a bit dated compared to newer SaaS platforms. The policy structure for managing endpoints, while functional, can be frustrating to navigate and configure at times. Reporting capabilities are adequate but would benefit from more granularity and flexibility; however, we’re encouraged by the upcoming Power BI integration, which should significantly improve this area. Support has been good, so that’s not a concern for us. Review collected by and hosted on G2.com.

What I love most about Syncro is the simplicity of having everything you need to run your MSP in one application. From RMM and dynamic billing to hardware and services, you can do it all.

I've been using Syncro for more than seven years, and it has helped us scale further than any other tool on the market. It's easy to use and doesn't take an engineer's degree to get it up and running. It's also great from a pricing perspective. You get unlimited endpoints and only pay for licenses for each Syncro user + a few bucks for anti-virus, if that.

To give you perspective, I demo'd Autotask, SuperOps, Atera, and NinjaOne, and they don't come close to what Syncro offers - especially if you're a hybrid MSP with some break/fix clients. Review collected by and hosted on G2.com.

There's nothing that I dislike about Syncro. They're always working on QOL improvements, and they listen to their partners. Review collected by and hosted on G2.com.

Its simple to use with the layout making it easy to use and locate the different areas that you need to use with a high number of implementation options that can be used to manage devices that are connected to the application making it quicker and easier to work on tickets and tasks. The addition of the calendar which is linked into the system helps for people who use the app frequently and work on multiple tickets allows them to view what they have scheduled along with the rest of the team making it easier to integrate a plan for the day across the whole team. Review collected by and hosted on G2.com.

When working on multiple tickets it can be difficult to see that other team members are working on the ticket as it does not advise that it is being worked on which leads to some confusion and errors on the ticket due to multiple people working on it at once. Review collected by and hosted on G2.com.

We use Syncro every day to manage about 250 Windows Servers. Our goal with the RMM is to be able to resolve issues on the machine, and issues with our vertical market application hosted on that machine. What Syncro offers that is most helpful to meet our goals is the ability to run PowerShell scripts on the machine for management and remediation. Of particular importance to us is the ability to use the syncro API to file alerts, and then those alerts trigger PowerShell scripts on run on the remote machine to remediate particular issues. This has been an invaluable asset to our organization and has saved us tremendous amounts of time (and time==money ;) ). Additionally the system was easy to implement and integrate into our organization's management systems with the use of Syncro's API...we easily created scripts and routines in our internal management system to manage customers and assets in Syncro. Onboarding new customers/assets is a breeze. Review collected by and hosted on G2.com.

In the early years of using Syncro we encountered issues with scheduled scripts not getting executed on the asset. Customer support was very helpful in informing us of the problems and letting us know when to expect fixes. This problem has been fixed and its been a couple years since the last episode of this issue. More recently, the interface for the remote management tools has been updated and functionality has changed a little. I have not kept myself informed of Syncro's publised change logs so I am not sure if these changes are listed. It did take us a bit to find the workarounds for the changes. Review collected by and hosted on G2.com.

I really appreciate all the automation features included in the system—like scripting, patch management, and proactive monitoring that catch issues early. I also find the ability to schedule reminders and set up recurring invoices very useful, especially since everything (ticketing, remote access, and billing) is in one easy-to-use platform. The fair per-tech pricing means no surprises as my client base grows, and the community support is fantastic! Review collected by and hosted on G2.com.

I haven't encountered many problems while using Syncro; overall, it functions smoothly and everything integrates well. However, I do find it somewhat confusing to set up when clients have multiple locations, as the process isn't very clear. Review collected by and hosted on G2.com.

Billing is a breeze. I set up my clients and pricing once, and now it runs automatically. No more end-of-month headaches. I get paid on time, and the invoices look clear and professional.

It's powerful when you need it to be. You can dig in and set up really detailed automations and policies. It lets me customize everything to fit our team's exact workflow without being complicated.

The Teams feature is a game-changer. Having a dedicated screen that just shows my team's tickets is awesome. We all know what everyone is working on at a glance, so nothing gets missed. It keeps us perfectly in sync.

Overall, it's the perfect mix of simple and powerful. Highly recommend! Review collected by and hosted on G2.com.

occasion issues with screen connect on mac devices but overall very good. wish there were some auto entries like templated comments with ticket actions but that is only major change i would request. Review collected by and hosted on G2.com.

Great pricing everything in one place! Syncro has been great for a small and growing MSP. They have a lot of integrations that work great. We're glad we picked sycnro! Review collected by and hosted on G2.com.

There are a few integrations that have been clunky. But most bugs have been worked out in time. A few times there have been major outages or products that didn't launch or flopped. I'd love to see sycnro put energy in areas of making things solid and then adding products that are user-friendly focused. User portals are a point of constant complaint Review collected by and hosted on G2.com.

I have been using Syncro for the past 6 years and the reason I switched was the pricing structure. We use Syncro for our Internal IT and we utilize Ticketing, Invoicing, Products and Services as well as Purchase Orders. Syncro is constantly evolving and adding more features as the years go by. Within the last few years this has significantly accelerated. So far I am extremely happy and do not plan on moving away from Syncro any time soon. Review collected by and hosted on G2.com.

I would like to do more automation with incoming tickets but have found there is a number of automation functions missing and cannot fully do everything I would like at this time. I have been told that this will be added to the roadmap, so I will patiently wait for this Review collected by and hosted on G2.com.

I really find Syncro easy to use, which significantly enhances my workflow. Its user-friendly nature is a standout, making it straightforward for new users to grasp and operate the system efficiently. I'm particularly impressed with Syncro's capacity to solve computer-related issues for a large number of users without direct intervention, thanks to its remote access features. This functionality allows me to access the File Explorer of users' computers from the back end seamlessly, avoiding any disruption to their work. The remote function, which I use daily, stands as the most beneficial aspect. Additionally, the scripting feature is invaluable as it allows me to run scripts that solve issues without disturbing our end users. The invoicing feature is another helpful tool, providing me with the capability to monitor purchases effectively. Overall, these features collectively save time and streamline my tasks enormously. Review collected by and hosted on G2.com.

I did not mention any specific dislikes about Syncro during the conversation. Review collected by and hosted on G2.com.

Syncro is an excellent and continually improving platform for client management. I appreciate that their pricing model is based on the number of technicians or employees rather than endpoints, which gives me the flexibility to install the agent on non-managed assets and better support break/fix clients. I also value the monthly webinars they offer, as these sessions highlight new features and integrations. Review collected by and hosted on G2.com.

At the moment, the payment processor is limited to Worldpay, which isn't ideal. However, they do have plans to broaden their options in the future. Alternatively, you can integrate with QBO and use a different payment processor through that method. Review collected by and hosted on G2.com.