Syncro Reviews & Product Details

Synchro is a complete product. With helpful integrations, and although other products maybe more integrated, Synchro definitely gets the job done at a reasonable price. With helpful tech support, and without it being overwhelming. Review collected by and hosted on G2.com.

I think their reporting system could still use improvement. And integration with other products could be more complete. Especially with products such as IT Glue which it only partially integrates with (the PSA side does, but the RMM doesn't). Review collected by and hosted on G2.com.

I really appreciate the ability to run PowerShell scripts on the assets with Syncro. This feature allows us to install our software and manage it effectively, keeping everything up to date. It also enables us to restart services on demand and collect valuable information and metrics about our software's performance on the machines. Syncro's PowerShell capability has opened up a lot of management automation avenues for us. Additionally, we chose Syncro over other products because of its simplicity, features, and cost. Review collected by and hosted on G2.com.

The only real challenge we have is backing up data off-site. We recently wanted to ensure that we had backups of all the scripts and all the files associated with those scripts. And all the configuration of those scripts. We ended up creating a web scraper to do that. But if we had an API call, that would have been much more efficient. Getting to learn the policies and policy management was a little bit difficult. Review collected by and hosted on G2.com.

I use Syncro for RMM, Remote access, and ticketing. It's incredibly convenient having several different softwares integrated into one space. I really like the automated follow-ups and reminders, as they help us when we get too busy and forget to follow up with clients. Syncro reminds us and also prompts clients who haven't replied, which is awesome. Overall, everything it can do really impresses me. Review collected by and hosted on G2.com.

The mobile app is just clunky and doesn't work as smoothly as it could. You should at least be able to get notifications and reply to messages on it. The AI suggests on tickets, on the other hand, is always incorrect. Review collected by and hosted on G2.com.

Powerfull RMM that doesnt think they know what you need. You are in control of everything which for us allows more integrations and better automation. The simple per engineer pricing gives us a know cost of the platform Review collected by and hosted on G2.com.

Support can be slow at times when there are platform issues. The lack of full RBAC for granular permissions on per customer is way behind the norm! Patching is a nightmare with feature updates as they dont support it! Review collected by and hosted on G2.com.

I appreciate Syncro's user-friendly interface, which makes it easy for our team to navigate the platform and quickly find the information we need without spending too much time searching through menus. This helps new team members get familiar with the system faster and improves overall efficiency. The seamless integration with other tools also adds a lot of value by allowing us to connect different parts of our workflow, streamlining our daily operations. The initial setup of Syncro was straightforward, with the platform providing clear guidance during the setup process, making it easy to deploy. Additionally, Syncro helps us identify issues on client devices through monitoring and alerts, allowing us to resolve problems before they impact users. This proactive monitoring helps reduce downtime and keeps systems running smoothly. Review collected by and hosted on G2.com.

There are a few areas that could be improved. Sometimes, certain features or pages can take a little time to load. Additionally, reporting and customization options could be expanded to provide more flexibility when generating reports or organizing information for different clients. It would be helpful if Syncro offered more flexibility in customizing reports, such as allowing us to easily select specific data fields, filter information by client or device group, and create a template that can be reused. Review collected by and hosted on G2.com.

Scripting things like new computer setups and installing third party software is very easy. As a one man shop with a break-fix/MSP hybrid model I also appreciate one flat fee, and not having to pay per seat. This makes it easy to throw a Syncro agent on all of my non-managed clients for basic monitoring and alerting, as well as ease of remote support in the future. The number of integrations with commonly used tech products is also helpful. Review collected by and hosted on G2.com.

There are still numerous known issues that remain unresolved. While most of these problems do not impact me directly, it is somewhat troubling to see that they persist. Development on the RMM side appears to have slowed considerably, with more attention now being given to the PSA and integrations. Personally, I would prefer to see greater development efforts dedicated to computer management, as that is ultimately what our customers rely on us for. Review collected by and hosted on G2.com.

Syncro stands out for its ease of use. After struggling with other platforms that were challenging to learn and navigate, I found Syncro to be straightforward and highly intuitive. It's clear that the software was designed by professionals with IT experience, as they understand exactly what technicians need from such a system. I also appreciate the scripting feature, which allows me to run pre-defined scripts on client devices without needing to connect to the PC beforehand. Review collected by and hosted on G2.com.

Connecting to client devices using Syncro can occasionally be slow, and I’ve noticed there isn’t an option to automatically reconnect to a device after it restarts. Review collected by and hosted on G2.com.

Syncro is a robust all-in-one platform designed for MSPs seeking RMM, PSA, scripting, and essential automation features in a single solution, without the added complexity or expense of larger enterprise tools. One of its standout features is the integrated PowerShell scripting engine, which enables us to automate processes such as onboarding, offboarding, compliance reporting, monitoring, and remediation. This flexibility aligns well with the practical workflows of MSPs. Review collected by and hosted on G2.com.

Some of the more advanced features depend on creative scripting instead of built-in UI controls, which may present a learning curve for teams with less technical experience. While the reporting capabilities are functional, they could be more refined and offer greater customization options by default. Additionally, certain aspects like alert tuning and permissions would be improved with more detailed, granular controls. Review collected by and hosted on G2.com.

What I like is the consolidation. Having ticketing, RMM, invoicing, and basic automation in a single platform simplifies daily operations and reduces tool sprawl. The built-in scripting engine is flexible enough for common automation tasks, and the pricing model (per technician rather than per endpoint) can be cost-effective as you scale device counts. Review collected by and hosted on G2.com.

The interface is less intuitive or modern than competing products. Some advanced reporting often requires exporting to external tools, such as Excel or BI tools. Alerts can only monitor top level events in the event viewer. Review collected by and hosted on G2.com.

I use Syncro as an IT Manager and find it to be a complete tool for everything. It allows me to see all onsite and remote work in one place, manage all inventory, invoicing, and even provides remote assistance tools for all aspects of the company. I like the reports and alerts, which help provide good service to our clients. It's fantastic for managing our clients, providing them support, managing their tickets, keeping them updated, and generating reports of their systems. The alerts help us act fast, ensuring minimal downtime for our clients. Overall, I've had a great experience with Syncro. Review collected by and hosted on G2.com.

I got feedback from my clients that they don't like the client portal that much. Review collected by and hosted on G2.com.