Syncro Reviews & Product Details

I really value Syncro's integrated RMM and PSA capabilities. They combine remote access, proactive system monitoring, and ticket automation in a single platform, which has been a game changer for us, eliminating tool sprawl and manual processes. The strong automation and scripting support allow us to efficiently manage tasks and reduce manual work through patch management and scheduled maintenance tasks. The alerting system is fantastic as it lets us proactively identify performance and availability issues before they impact users, ensuring no issue goes unnoticed. Furthermore, the ease of end-to-end automation and tighter alignment between monitoring and ticketing alerts streamline our workflow by converting alerts into tickets automatically, ensuring nothing is missed. Plus, the initial setup was a breeze. Review collected by and hosted on G2.com.

Automation and scripting work well but lack advanced features such as version control, testing, and strong documentation, making them harder to manage at scale. Reporting and dashboards are limited in customization, and producing client-ready reports often requires manual work. UI performance can lag with large device counts and overall workflow efficiency could be improved. Review collected by and hosted on G2.com.

I appreciate using Syncro for device management in my tech company, as it allows us to track clients' devices, support tickets, and automate routine maintenance efficiently. I really like the RMM tool which lets us monitor systems proactively and address issues early, making our workflow easier and improving client response times. The integration of ticketing and billing within one place is easy to use, saves time, and reduces human errors. I enjoy the remote support capabilities, which surpass many other remote assist programs. The remote monitoring and management features, including deploying automatic updates, automating maintenance tasks, monitoring system health, and offering remote support from my desk, are particularly beneficial. The scripting and automation capabilities help standardize processes across all endpoints, simplifying our operations. I also found the initial setup intuitive, and the help tutorial guides are easy to follow. Review collected by and hosted on G2.com.

There's a few categories (such as credentials) which cannot import CSVs, etc. This makes it a bit of a pain having to manually log credentials in by hand rather than creating a basic script via an import button. I wish they would push the Syncro community a bit more. I find it super useful for assistance on projects and idea generation, but I feel like many users don't quite know about how great of a resource it is! Review collected by and hosted on G2.com.

I like being able to use the remote app when working in the field to log work hours, upload attachments, and keep track of work between many open tickets all at once. Integration with Microsoft 365 is great, and it allows us to patch computers remotely. Syncro gives us useful information we need about an end user's computer to assess problems, and from there, we're able to implement solutions that aid the user to do their job with minimal interruptions. Review collected by and hosted on G2.com.

I think Syncro could be more customizable because we use it to track non-IT related jobs as well as IT jobs. The 'ticket classification' field only offers items that are IT related, and there is no way to add custom fields in that area. Review collected by and hosted on G2.com.

I like that Syncro has everything I need and that when I've got things where I need them, the flow works well. I'm able to remotely connect and do everything I need in the MSP space. I love knowing there are many more features within Syncro and that I can just make a phone call to ask a question and get a good answer. The support team at Syncro is incredible; I love them. Review collected by and hosted on G2.com.

I would like the time entries to have a microphone AI-powered feature. It wouldn't take a lot of AI resources to do it. Basically, I'd like to be able to turn on the microphone and take time entries through it, especially when I'm on the go or in an IT closet. Having AI put together a nice bullet point list and creating a time entry for me would be really helpful. Review collected by and hosted on G2.com.

I like Syncro for its per user cost, which seems manageable. I also value the integration with Splashtop RMM, which provides another reliable method for remote connections when another solution might not work. The initial setup of Syncro was very easy, which made the transition smoother. I found it so beneficial that I even recommended Syncro to another MSP, and they are now using it as well. Review collected by and hosted on G2.com.

There are times when a 2-step verification code is configured, and it may request a 2-step verification when Splashtop is already installed and configured. Also, Splashtop could support multiview monitor support. Review collected by and hosted on G2.com.

I like how Syncro gives us a quick, easy, and fast way to interact with all of our clients' computers and manage everything in one portal. It's very fast, easy to use, and the company supports it and often upgrades things. I can access every PC from one portal, connect to it remotely, and run scripts to automate tasks. It provides multiple ways to connect remotely, as well as monitors to notify me if something is wrong. The support team works closely with us to ensure things work better when there is a problem and has been enhancing features regularly. Review collected by and hosted on G2.com.

The mobile app could still use more work. I would like to be able to customize what is important to me and also that it wouldn't log out so often. We don't need the time section. I would like to be able to access my tickets and assets quickly. Review collected by and hosted on G2.com.

I really like Syncro's ease of use and organization. My favorite parts are the policy folders and recurring tickets, which are a real 'set it and forget it' solution. The policy folders are like a godsend because we can attach billing and scripts to different folders, and once we move an asset into a folder, it automatically handles everything for us. Recurring tickets help us remember to do things that happen every month, quarter, or year, ensuring we don't get too busy and forget. Review collected by and hosted on G2.com.

I do really wish the chat function had more auditing. It doesn't tell you who is chatting with the client side or have time stamps when a person chimes in. Also, the ability for more than a 1 on 1 conversation would be greatly appreciated. Review collected by and hosted on G2.com.

I like how easy it is to manage everything in one place with Syncro. The ticket system is simple and customizable, meeting our company needs. I appreciate being able to link EU and assets, which makes it easier to identify and provide support. The ticket flow is improved, and we've been able to set up ticket automation for auto closures and prompting team members to reply in time, which helps with work processes and efficiency. Setting up Syncro was quite simple. Review collected by and hosted on G2.com.

I had an initial issue with the admin rights. Even with admin access, some areas weren't accessible unless you had full admin, which could be a risk for the company. Review collected by and hosted on G2.com.

I really like the documentation features and customization for automation in Syncro. Ticket automation improves the efficiency of my workflow. The documentation provides easy access to information about our customers, allowing me to find what I need when I need it. It was mentioned that my team has always loved Syncro, which suggests positive experiences among my colleagues as well. Review collected by and hosted on G2.com.

I would like more Linux distros to be supported. Linux Mint would be great, as I'd like to eventually switch over fully on my work computer if possible. I would also like an interactive time sheet to track my daily time, maybe built into the calendar. This would help me keep track of the amount of work I've done for the day, and how I can improve my workday schedule. Review collected by and hosted on G2.com.

Billing is a breeze. I set up my clients and pricing once, and now it runs automatically. No more end-of-month headaches. I get paid on time, and the invoices look clear and professional.

It's powerful when you need it to be. You can dig in and set up really detailed automations and policies. It lets me customize everything to fit our team's exact workflow without being complicated.

The Teams feature is a game-changer. Having a dedicated screen that just shows my team's tickets is awesome. We all know what everyone is working on at a glance, so nothing gets missed. It keeps us perfectly in sync.

Overall, it's the perfect mix of simple and powerful. Highly recommend! Review collected by and hosted on G2.com.

occasion issues with screen connect on mac devices but overall very good. wish there were some auto entries like templated comments with ticket actions but that is only major change i would request. Review collected by and hosted on G2.com.