Syncro Reviews & Product Details

I like that Syncro is a solid RMM with a pricing model that charges per technician rather than per endpoint, which is ideal for smaller operations like ours. It's also great to see that Syncro is in steady development with new features coming out regularly, making it clear that the product is continuously improving and growing. The initial setup was very easy, and they provided great onboarding support. Review collected by and hosted on G2.com.

The interface is sometimes unintuitive, and some areas do not seem as feature-rich or streamlined. Navigating features like reports, scripts, policies, automation, and alerts can be unclear, especially if you're not using them regularly. The scheduling and monitoring of some endpoint scripts and alerts could be much simpler. Review collected by and hosted on G2.com.

The scripting engine is powerful and consistent. Multi-layered policies can be very powerful and convenient. There is a lot of breadth the product and a strong potential to go from being a merely good product to great. Review collected by and hosted on G2.com.

The customer care side of Syncro needs work. Communication through email has a less than desirable look and emails on tickets may not chain properly. The ticketing side of the program lacks the ability to script and automate that makes the RMM portion of the product great. Review collected by and hosted on G2.com.

Since my last review, the mobile app has been massively improved. Review collected by and hosted on G2.com.

- Reporting and automation still leaves a lot to be desired.

- Running cmd/powershell commands as the user without having to create a script, and then run it on said device as user would be nice

- Being able to see any information at all about the device (IP, last logged in user, etc.) under Organizations -> [Organization] > Assets & Policies tab would be very helpful. Review collected by and hosted on G2.com.

I use Syncro as part of my job to remotely manage and access endpoints at an MSP. I really appreciate that it gives us one spot to easily access all of the endpoints for a given customer and allows us to automate scripts for easy installs. What I like most is how easy it is to see all the hardware specifications of a specific endpoint. The background tools make it easy to troubleshoot and assist users without disrupting their work further. The initial setup was also fairly straightforward. Review collected by and hosted on G2.com.

The stability of the Splashtop connections while remoted into an endpoint. I feel like I constantly have to reconnect. Especially when I have to troubleshoot VPN or network issues. Review collected by and hosted on G2.com.

I find the combination of the RMM, ticketing system and asset management (including patch management, scripts etc) to be very efficient. Across all areas of the business Syncro has a product for it. The billing department has reporting, asset management and bill sending. The monitoring side has proactive alerts, remote access and SNMP traps to gather information (as does the helpdesk). The ability to tie devices to users, groups and companies is invaluable to day-to-day operation.

It's incredibly easy to use, with a very quick learning curve. The navigation is seamless and without issue, with even the scripting and complex configurations being very easy to use. The day-to-day use is very simple, too, with the helpdesk being able to map devices within organizations with ease.

I can't speak to the ease of implementation or integration but I can speak to the product itself and the stellar customer support which respond very quickly and with exactly the needed information almost instantly. The product itself is amazing and only has one or two drawbacks which are quicky outweighed by the cost, usefulness and interface. Review collected by and hosted on G2.com.

Syncro has three main downsides. The first being that, occasionally, the background tools and remote access software being used will stop working and will require a device reboot to fix. This can be challenging but is ultimately a small price to pay.

The second and third issues are both related to the use of Splashtop remote access tools within Syncro. We've had to use third-party services like TeamViewer or AnyDesk due to the lack of features (no client side chat functions, no easy monitor display features and user management) along with a general lack of robustness and reliability with it occasionally closing and being inaccessible.

The drawbacks aren't that impactful compared to the benefits and there are readily available workarounds. Overall, it's a product that we frequently use and implement on client devices and will continue to do so. Review collected by and hosted on G2.com.

We rely on Syncro daily to support all our clients and manage their endpoints. Syncro offers a decent inventory of features that are particularly valuable for IT MSPs like us, as well as for internal IT departments. The inclusion of a built-in PSA eliminates the need for an extra license, and the integrated third-party application patching through Chocolately is a significant advantage over other platforms that license those features seperately. Having used solutions like Pulseway in a previous organization. With Syncro, a single user can support unlimited RMM agents, whereas platforms like Pulseway and NinjaOne charge per endpoint.

However, it's important to consider your team's size and the number of endpoints you manage; if you have a large team but only a few endpoints, Syncro's pricing model may not be the most cost-effective. Additionally, having the choice between two RMM clients— Splashtop Streamer and Syncro's native app—adds flexibility and value.

Deploying Syncro for our clients is generally straightforward and hassle-free. We've also integrated it with other platforms we use regularly through their APIs and partnerships, which has helped us streamline our solution stack. However, it's always wise to verify those integrations before adopting any solution.

We've also had to contact their support a number of times, and they have been very responsive and helpful.

Overall, it's a solid RMM & PSA solution and definitely worth considering for any IT team. Review collected by and hosted on G2.com.

Currently, one of the biggest peeves we have with Syncro is the interface. Some points:

- Not as modern looking in terms of design

- The navigating the interface could be more intuitive

- It's not as responsive as it can be and sometimes pages take long to load.

- The ticket timer start and stop buttons don't always register on the first click.

- Moving a window from a higher resolution screen to a lower resolution screen (e.g. 1440p to 1080p) the web UI doesn't auto adjust to the lower resolution, and the page has to be refreshed.

The Reporting feature is a bit behind other solutions, but they have made improvements. Hopefully it continues to improve over time.

That support chat feature is a bit inconspicuous so often users don't see the messages pop up and we sometimes miss the notification that a chat was opened in the dashboard. Review collected by and hosted on G2.com.

I like the fact that we can manage multiple devices with Syncro without being charged per device. It's only charged for each of the users, so I'm not worried about how many devices get added and don't have to reconcile the financials each time. The initial setup was extremely easy, and we got it set up under one day. Review collected by and hosted on G2.com.

I think more of the features that are offered by some other RMM tools would be nice. But it's not really worth it if the price increases. Review collected by and hosted on G2.com.

I recently started using SyncroMSP and have been very impressed with its functionality and ease of use. One of the features I like most about the software is that it combines both a robust ticketing system and comprehensive asset management. The seamless integration between these two features really streamlines our workflow.

Being able to track assets directly from tickets saves a lot of time and reduces confusion for our team. It makes organizing client issues and managing their devices much more efficient. Overall, SyncroMSP provides an excellent all-in-one solution for IT service management. Review collected by and hosted on G2.com.

The overall user interface could benefit from a redesign. Review collected by and hosted on G2.com.

I really like the unified 'Single Pane of Glass' feature that Syncro offers. It integrates remote monitoring and management, which is really beneficial. The initial setup of Syncro was the easiest we've had, which I highly appreciate. I find that most of the features are working well for me. Review collected by and hosted on G2.com.

Advanced reporting limitations and mobile app Review collected by and hosted on G2.com.

Syncro serves as an all-in-one platform for my business needs. It manages my invoicing, stock control, POS, RMM, and Patch Management, all within a single system. Having all these essential functions integrated into one platform has been a great advantage for me. Review collected by and hosted on G2.com.

There isn’t much to dislike about Syncro; however, my main concern is that we are billed in USD even though our business is based in Australia. Review collected by and hosted on G2.com.