Syncro Reviews & Product Details

I love how Syncro is extremely easy to learn and use. With other platforms, you need to spend a ton of time researching and configuring different modules, but with Syncro, if it's not super obvious, it's just a very light read to understand what you need to do. I spend less time trying to figure out how to use a feature and more time actually using and perfecting it, which is extremely helpful when training new employees. Syncro doesn't overwhelm new users. Also, the mobile app is invaluable when I'm onsite with clients because I can pull up assets and documentation quickly. Review collected by and hosted on G2.com.

I really wish there was an MDM module or partnership. We are forced to use ManageEngine to fill that void. Documentation is probably the worst area of Syncro, not to be confused with the online community forums, which are very helpful. Wish there was a 'documentation' tab for each organization instead of having to build a custom documentation page. We currently keep around our old PSA just for their documentation (configuration) tabs tied to each client/organization. Please keep updating the mobile app. I use it the most when onsite with clients and being able to pull up assets and documentation on the fly is invaluable. Review collected by and hosted on G2.com.

What I love most about Syncro is the simplicity of having everything you need to run your MSP in one application. From RMM and dynamic billing to hardware and services, you can do it all.

I've been using Syncro for more than seven years, and it has helped us scale further than any other tool on the market. It's easy to use and doesn't take an engineer's degree to get it up and running. It's also great from a pricing perspective. You get unlimited endpoints and only pay for licenses for each Syncro user + a few bucks for anti-virus, if that.

To give you perspective, I demo'd Autotask, SuperOps, Atera, and NinjaOne, and they don't come close to what Syncro offers - especially if you're a hybrid MSP with some break/fix clients. Review collected by and hosted on G2.com.

There's nothing that I dislike about Syncro. They're always working on QOL improvements, and they listen to their partners. Review collected by and hosted on G2.com.

Its simple to use with the layout making it easy to use and locate the different areas that you need to use with a high number of implementation options that can be used to manage devices that are connected to the application making it quicker and easier to work on tickets and tasks. The addition of the calendar which is linked into the system helps for people who use the app frequently and work on multiple tickets allows them to view what they have scheduled along with the rest of the team making it easier to integrate a plan for the day across the whole team. Review collected by and hosted on G2.com.

When working on multiple tickets it can be difficult to see that other team members are working on the ticket as it does not advise that it is being worked on which leads to some confusion and errors on the ticket due to multiple people working on it at once. Review collected by and hosted on G2.com.

I like Syncro as it has very cool features. We deploy their RMM agent on our client's workstations, which allows them to chat with us and create tickets. It pulls all the information about the workstation, so we can see if a client is having any issues. I heavily use scripting to keep patches up-to-date. The most liked part is combining policies and scripts, letting us do a lot of stuff together, like installing software. We also manage our inventory on Syncro. The ticketing part is built in a unique way and works well altogether. Additionally, creating policy and adding scripts helps us assign them to multiple clients, saving us lots of time. The initial setup was easy, and we got onboarded in a single day. Review collected by and hosted on G2.com.

I don't see too many reports and would like to see more customization on reports and new reports. Review collected by and hosted on G2.com.

I like Syncro's Remote Desktop, RMM, PSA, and chat modules being well-organized in one place, so I don't have to juggle between different portals or software to provide support to our customers. The initial setup was quick, and the Syncro support team helped with onboarding, making it smooth. Review collected by and hosted on G2.com.

I don't like estimate first response on ticket time and avg resolution time on that ticket because I feel like sometimes it's not accurate or its hard to understand how it's getting calculated. I want Syncro to be smart enough to understand if status is changed it's a first response, meaning someone is working on it. Also, need smart info to understand that it's a project which takes a long time to finish so it shouldn't affect resolution time. I mean, should get better way to manage this thing and a button on dashboard to understand how things are getting calculated so we can prevent that. Review collected by and hosted on G2.com.

I like that Syncro lets clients message us in real-time, and our techs can respond immediately. I also appreciate that we can create tickets with one click from those chats, and the RMM feature allows us to assist clients remotely to fix issues. Having everything designed in one system means managers, techs, and clients can all use it seamlessly without switching between multiple tabs. Plus, the initial setup was very hassle-free. Review collected by and hosted on G2.com.

I would like to see a better version of the overall UI and UX. I feel like that is coming soon. I just want something more eye-catching with a modern UI. I would love to see a new UI with some colors and new designs. Review collected by and hosted on G2.com.

I love using Syncro for RMM and Remote Desktop and PSA because it helps us manage and support our clients efficiently with its unique and user-friendly UI. The RMM part is incredible, providing us with detailed information about assets, which really helps us support clients just by looking at it. It gives us so much detail about assets, like when there was last high RAM or CPU usage, how much RAM there is, how many slots are available, and what the last error on the PC was, and it helps us run scripts. We also like the tickets feature where we can update our clients directly. Setting it up was very simple, making the transition smooth. Overall, it definitely gets the job done for us. Review collected by and hosted on G2.com.

I would like to see new integration with ScreenConnect. Review collected by and hosted on G2.com.

I really appreciate all the automation features included in the system—like scripting, patch management, and proactive monitoring that catch issues early. I also find the ability to schedule reminders and set up recurring invoices very useful, especially since everything (ticketing, remote access, and billing) is in one easy-to-use platform. The fair per-tech pricing means no surprises as my client base grows, and the community support is fantastic! Review collected by and hosted on G2.com.

I haven't encountered many problems while using Syncro; overall, it functions smoothly and everything integrates well. However, I do find it somewhat confusing to set up when clients have multiple locations, as the process isn't very clear. Review collected by and hosted on G2.com.

I appreciate that Syncro is making an effort to improve both their service and themselves. They've recently added features like the ability to edit the ticket subject directly without pressing the edit button, and adding CC emails without needing to refresh the page and fill out a form. These changes have removed some of my pain points I didn’t even know I had. It really makes it easier to update or change tickets by reducing the number of clicks needed to get things done. I also found the initial setup to be relatively easy. Overall, it's the best ticketing software I know, and I'd rate it a 9 on a scale of 10. Review collected by and hosted on G2.com.

For some reason, I cannot delete ticket notes even when I select the option to do so. I had to create a custom view to look for old resolved tickets, which I feel should always be an option in the ticket views section. The ability to search old tickets for solutions to the same problem I am currently experiencing should be improved as that would save a lot of time re-finding the solution and looking through old tickets. Review collected by and hosted on G2.com.

I find that Syncro really helps in keeping the business on top of project timelines. The ticketing feature stands out the most; it keeps things on time and up to date. I also appreciate how it keeps projects organized and the whole business on top of things. The initial setup was easy as pie. Review collected by and hosted on G2.com.

The sorting of assets can sometimes be difficult to navigate. Review collected by and hosted on G2.com.