Syncro Reviews & Product Details - Page 2

I like that its a all in one platform. Very customizable , but i wish the default templetes, emails, etc were more estetically appealing by default. The UI took a little getting used to. I think If Syncro took some feed back on how actual technicians used or would like to use the UI, it could be better with a little tweeking.

I like the per tech pricing vs per end point. Review collected by and hosted on G2.com.

My biggest complaint is worldpay, EVERYONE in the syncromsp forums hates worldpay. They are expensive, I was told originally that my rate would be 2.9% and then after 6 months it was jacked up to 3.2% . At that point, I already had all my monthly auto drafts setup and its too much of pain to have to change processors. I have consistant issues with them and get non-compliance fees , when I maintain my complaiance every year. The customer service is a joke. They might be the worse company ive ever had to deal with and i get the pleasure of giving them 3.2% of my revenue year after year.

I dont like the new pay for features that syncro is adding on, I like the all in one pricing, Just give us the features, like entra ID sync. The price has already gone up and up, which i understand but dont tier features, Just give them to the loyal customers that are already paying the increasing prices. Review collected by and hosted on G2.com.

I love the CRM side of Syncro, I began using it as a stand alone (Repairshopr) and when looking for a new RMM it seemed like a great fit. I have always liked the way that they keep making improvement to the platform and having the CRM and RMM in one dashboard make the whole process seamless. Review collected by and hosted on G2.com.

Although there CRM is great they still have some work to do to get certin featured such as patch management working better. Overall with the pricing structure I find this to be a great option. Review collected by and hosted on G2.com.

It is so all inclusive and can be controlled from one login. Tickets, billing, remote access and reporting at your fingertips. Billing links well with QuickBooks and saves lots of time. Review collected by and hosted on G2.com.

Sometimes the link into QuickBooks will not recognize the correct customer account in billing. Review collected by and hosted on G2.com.

I love the fact that Syncro is an easy to use all-in-one platform. The difference is obvious between vendors that acquired disparate solutions and tried to bolt them together after the fact vs. Syncro which has been built as a unified solution from the beginning. Their development pace is fast and their commitment to developing Synco into an enterprise platform is apparent. My team found Syncro incredibly easy to transition too coming from Connectwise. We are able to utilize far more of Syncro's platform than we ever were from Connectwise. A fully unified platform also allows for significant more possibilities in term of future data mining and automation - some of which already exists in the platform. Looking forward to seeing how Syncro continue to develop in the industry. Review collected by and hosted on G2.com.

The biggest issues we have had are in dealing with more complex business situations including management of multi-site and multi-location customers from a platform and billing standpoint. I've communicated this to the dev team and they are aware and hopefully planning in dev priorities on when this can be addressed, but it is an area that some more mature PSA platforms currently beat Syncro on. Review collected by and hosted on G2.com.

Syncro has a robust reporting system that not only helps to manage customers and assets, but invoicing as well. We run the entire business through Syncro, and can't imagine doing things any other way. There's a tremendous ease of integration with how we're able to quickly onboard new devices and implement the Splashtop suite in seconds with no fuss. The background tools make customer support a breeze because we can open and run terminal commands without calls to follow up with the end user. The frequency of use we get with these background tools (registry editing, powershell and cmd terminals, and file browsing) is phenomenal. I am 100% confident that at any moment I can jump into a terminal for any of my managed devices, and that's pretty sweet. Review collected by and hosted on G2.com.

There could be more filtering options for customers. For example, a typical workflow involves opening a ticket and filling out labor then charging for it. We have had reps who fail to charge for time and those tickets aren't easy to locate even with the 'tickets without charges report'. There should be an option to force uncharged time to be charged so I don't have to nervously check up on my helpdesk to make sure we're getting paid for our time.

Syncro does patch management which is great, but it would be even greater if it could warn us when a user has local group policy settings (think Windowsupdate registry keys) preventing updates from being deployed. Simple check for those registry keys and a 'hey these devices are not getting all the updates they could be getting' in Syncro would be 10/10. Review collected by and hosted on G2.com.

I most appreciate how everything is all in one platform. RMM, tickets, reports, assets, customers, etc. It is nice to only have to worry about tabs instead of navigating to a whole new platform for everything that I need to do. Review collected by and hosted on G2.com.

There are some features that are lacking, but these are fairly niche. For example, I would like a feature that auto-closes a ticket if the client does not reply within 4 business days if the ticket has been set to a certain status. On the RMM side, it would be nice to determine if someone is actively on the PC without having to connect to it, or to see how long it has been since someone was last active on that PC. There are several other small things similar to this. Review collected by and hosted on G2.com.

There isn't much I dislike about syncro. The system is very easy to use, robust, and has all the features that normally come with both a ticketing system AND remote media mananagement software. The ability to run scripts on a recurring basis is a huge time saver. I no longer have to set up machines for use since syncro configures almost everything on a work machine. Review collected by and hosted on G2.com.

No Linux Support (as of yet), No group policy support (we use azure AD), no ability to run reccuring scripts as a group. There's not really much control given to OS patches and upgrades - what's the difference between a critical update and an important update? Why can't I see patch notes for what gets updated, since these are on the microsoft KB? Review collected by and hosted on G2.com.

The onboarding process was great, especially for someone who has not set up an RMM from scratch before. They covered everything we needed to get up and running. Customer service has been excellent so far as well. We use this software daily and would not be able to run our business without it. It is nice to have the PSA and RMM all on one single pane of glass as well, and it was easy to integrate with our software distributor's billing platform. Review collected by and hosted on G2.com.

My only complaint is the user interface isn't as modern as some others we had tried during our selection process, but this wasn't a deal breaker for us. Review collected by and hosted on G2.com.

SyncroMSP has helped us achieve our goals of both having a platform to remotely take care of our clients but also to accommodate a full size storefront. With its RMM and POS fully integrated with inventory it truly helped us get to the next level. Review collected by and hosted on G2.com.

There hasn't been much of an issue for us with SyncroMSP minus a few quality of life features that we would like to see in place but they seem to be rolling out more options as time goes on. Review collected by and hosted on G2.com.

Recurring Invoice Adjustments with automation into xero integration

Chat feature improves our support massively, allowing our agents to free themselves up for multiple tasks at once, create tickets faster and not be tied into one issue due to people opting first for a phone call.

Our business essentially runs with this kit at it's core and it would be difficult to move away from Review collected by and hosted on G2.com.

The lack of development around features requested a long time ago, or simply being shrugged off when issues occur in contacting support provide frustration.

We used to get issues where users would send messages but it wouldn't raise a chat. We'd get customers who randomly would stop receiving emails in our support system which was due to the "No emails ever" option being checked (Not something we did ourselves).

We requested updates to the API so we can pull data as required, and upgrades to the chat system, it doesn't appear it's even been considered.

The UI can at times be relatively unintuative to navigate and considerably unattractive. Review collected by and hosted on G2.com.