Syncro Reviews & Product Details

I find the program's ease of use impressive, making it incredibly easy to implement without any challenges. Its functionality in tracking devices, pushing updates, and installing third-party software seamlessly benefits me greatly. I also appreciate how well it integrates with Manage Engine, enhancing my workflow. Review collected by and hosted on G2.com.

I am concerned about the software lagging in the absence of high-speed internet. Additionally, I think the user interface could be improved. Review collected by and hosted on G2.com.

Powerfull RMM that doesnt think they know what you need. You are in control of everything which for us allows more integrations and better automation. The simple per engineer pricing gives us a know cost of the platform Review collected by and hosted on G2.com.

Support can be slow at times when there are platform issues. The lack of full RBAC for granular permissions on per customer is way behind the norm! Patching is a nightmare with feature updates as they dont support it! Review collected by and hosted on G2.com.

I appreciate Syncro's user-friendly interface, which makes it easy for our team to navigate the platform and quickly find the information we need without spending too much time searching through menus. This helps new team members get familiar with the system faster and improves overall efficiency. The seamless integration with other tools also adds a lot of value by allowing us to connect different parts of our workflow, streamlining our daily operations. The initial setup of Syncro was straightforward, with the platform providing clear guidance during the setup process, making it easy to deploy. Additionally, Syncro helps us identify issues on client devices through monitoring and alerts, allowing us to resolve problems before they impact users. This proactive monitoring helps reduce downtime and keeps systems running smoothly. Review collected by and hosted on G2.com.

There are a few areas that could be improved. Sometimes, certain features or pages can take a little time to load. Additionally, reporting and customization options could be expanded to provide more flexibility when generating reports or organizing information for different clients. It would be helpful if Syncro offered more flexibility in customizing reports, such as allowing us to easily select specific data fields, filter information by client or device group, and create a template that can be reused. Review collected by and hosted on G2.com.

I really like the scalability of Syncro, as there are no limits to what we can have within it. I also appreciate the rate at which it's growing and changing, which is really good. It's great to see the product evolving to help us stay ahead of the curve, and often we find that things we want are implemented even before we know it. The initial setup was straightforward, and we were able to deploy the Syncro agent via our existing RMM smoothly. We could also remove our old RMM agent using Syncro. Review collected by and hosted on G2.com.

The only thing that could be improved is the occasional lack of performance due to maintenance often being completed at a US suitable time, and not a UK suitable time. Review collected by and hosted on G2.com.

Scripting things like new computer setups and installing third party software is very easy. As a one man shop with a break-fix/MSP hybrid model I also appreciate one flat fee, and not having to pay per seat. This makes it easy to throw a Syncro agent on all of my non-managed clients for basic monitoring and alerting, as well as ease of remote support in the future. The number of integrations with commonly used tech products is also helpful. Review collected by and hosted on G2.com.

There are still numerous known issues that remain unresolved. While most of these problems do not impact me directly, it is somewhat troubling to see that they persist. Development on the RMM side appears to have slowed considerably, with more attention now being given to the PSA and integrations. Personally, I would prefer to see greater development efforts dedicated to computer management, as that is ultimately what our customers rely on us for. Review collected by and hosted on G2.com.

Syncro stands out for its ease of use. After struggling with other platforms that were challenging to learn and navigate, I found Syncro to be straightforward and highly intuitive. It's clear that the software was designed by professionals with IT experience, as they understand exactly what technicians need from such a system. I also appreciate the scripting feature, which allows me to run pre-defined scripts on client devices without needing to connect to the PC beforehand. Review collected by and hosted on G2.com.

Connecting to client devices using Syncro can occasionally be slow, and I’ve noticed there isn’t an option to automatically reconnect to a device after it restarts. Review collected by and hosted on G2.com.

Syncro is a robust all-in-one platform designed for MSPs seeking RMM, PSA, scripting, and essential automation features in a single solution, without the added complexity or expense of larger enterprise tools. One of its standout features is the integrated PowerShell scripting engine, which enables us to automate processes such as onboarding, offboarding, compliance reporting, monitoring, and remediation. This flexibility aligns well with the practical workflows of MSPs. Review collected by and hosted on G2.com.

Some of the more advanced features depend on creative scripting instead of built-in UI controls, which may present a learning curve for teams with less technical experience. While the reporting capabilities are functional, they could be more refined and offer greater customization options by default. Additionally, certain aspects like alert tuning and permissions would be improved with more detailed, granular controls. Review collected by and hosted on G2.com.

What I like is the consolidation. Having ticketing, RMM, invoicing, and basic automation in a single platform simplifies daily operations and reduces tool sprawl. The built-in scripting engine is flexible enough for common automation tasks, and the pricing model (per technician rather than per endpoint) can be cost-effective as you scale device counts. Review collected by and hosted on G2.com.

The interface is less intuitive or modern than competing products. Some advanced reporting often requires exporting to external tools, such as Excel or BI tools. Alerts can only monitor top level events in the event viewer. Review collected by and hosted on G2.com.

I use Syncro as an IT Manager and find it to be a complete tool for everything. It allows me to see all onsite and remote work in one place, manage all inventory, invoicing, and even provides remote assistance tools for all aspects of the company. I like the reports and alerts, which help provide good service to our clients. It's fantastic for managing our clients, providing them support, managing their tickets, keeping them updated, and generating reports of their systems. The alerts help us act fast, ensuring minimal downtime for our clients. Overall, I've had a great experience with Syncro. Review collected by and hosted on G2.com.

I got feedback from my clients that they don't like the client portal that much. Review collected by and hosted on G2.com.

I find Syncro to be a fabulous MSP tool, a great asset for an IT company as it fulfills all our needs in one place at an amazing price point. We use it for PSA, Endpoint management, and it's working out great. The scripting and PowerShell functionality are incredibly helpful, especially with the amazing public library for pre-ready scripts and perfect ticketing. It helps manage whole organization systems and works well with multi-tenants, making life easier. Syncro also has lots of automations and is an all-rounder for IT companies. The initial setup was hassle-free, and we grasped it quickly thanks to the team. Review collected by and hosted on G2.com.

I don't see much as a limitation but I'd like to see a better UI for remote desktop. I personally feel that it's a bit laggy and the UX can be improved. Review collected by and hosted on G2.com.